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Cella Ford

(212 reviews)
Visit Cella Ford
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–6:00pm
Tuesday 8:30am–7:30pm 7:30am–6:00pm
Wednesday 8:30am–7:30pm 7:30am–6:00pm
Thursday 8:30am–7:30pm 7:30am–6:00pm
Friday 8:30am–7:30pm 7:30am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (252) 288-3663 (252) 288-3663
Used (252) 288-3614 (252) 288-3614
Service (252) 288-3624 (252) 288-3624

Reviews

(212 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cella Ford from DealerRater.

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Cella Ford Service Review

I've been using Cella Ford for all service maintenance and repairs on my 2010 Explorer. I can honestly say; " I've always been completely satisfied, not only with the routine maintenance and repairs, but also with the quality of customer care!" Their service is pressure free and truly respectful about customer satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford Escape

Excellent service and very reasonable. Everyone should buy a car and get service from Cella Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Butch Ricks

Mr. Frazier and his staff did and outstanding job getting me back on the road again. My '07 Sport Trac had extensive repairs need to the drive train. My truck now runs like a new one. Thanks! Cella Team is professional and give excellent attention to detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Butch, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Landscaper

Michelle and Christina was great !! gave me all details I needed to purchase my truck from internet without seeing or test drive... which is a little scary I am very happy with my truck and easy of purchase, was delivered right to my door from across the state. Great dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Happy

Christina was excellent; very knowledgeable, not pushy, great suggestions for trying different vehicles. I was pleased with my experience and would purchase again from Cella through her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Anna, thank you for your wonderful response to the quality of service Christina provided! We hope you continue to choose Cella Ford Inc. for all your vehicle needs! Take care!

Great sales person

Christine Was a great help for and getting trading my old truck in for new one. She really work hard on making sure the Customer is satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Owner

Highly recommend Christina Barham to help you find the vehicle for you! She is very attentive, patient, and professional! She wants you to be happy and listens intently to you! You won’t find anyone nicer anywhere!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ccbs, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We are happy to hear that Christina was helpful! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

2016 Chevy

I was very pleased with the service I received. The Service Rep really no how the treat their customers and should be reward for his customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Darrell, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

Superb

New car lease was seamless and all involved were superb..from sales to financing and prep and car instruction ..I have been with Celka for 20 yrs and would not get a vehicle anywhere else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Christina

Christina was extremely helpful and knowledgeable, following up on all facets of the buying process ?-all without being pushy! She?s awesome! I would highly recommend her and Cella Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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