Reviews
Riverside review
I wasn't sure I was looking for a new vehicle so I was just checking out the dealers in the area. I stopped at one and the salesman showed me what they had based on my description and that was it. They only had one truck. I checked another and didn't really see anything that interested me. So I continued to Riverside, where I first met Molly. She was very friendly and helpful. she showed me several different types of vehicles and helped me consider the pros and cons of each. After taking up her entire afternoon I decided to go home and think about it. I went back on another day and was helped by Gary. He showed me a Subaru Outback limited. I liked the vehicle it had just about everything I was looking for. I say just about because no one vehicle has it all, there has to be a compromise somewhere. I can't get great gas mileage and a huge hauling capacity plus 4x4 with all the amenities and still keep the price in my range. Besides my wife didn't like the look of the trucks I was considering and the vehicle is going to be primarily for her, So I chose the outback. During the process Gary and Bill were very friendly and willing to do almost anything to help me get the vehicle I wanted. Gary showed me the car and helped me make comparisons, while Bill worked the numbers over and over to get the price point to work. In the end I was able to get the new car, keep payments in the range I wanted, and feel like I had made new friends in the process. . Thank you Brian
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much Brian for your purchase. At Riverside we strive to provide a World Class buying and service experience. We look forward to working with you in the future.
Riverside Dodge
Dealership was very helpful working with me on prices and test driving multiple vehicales until i found the one that worked with me the best. Best dealership by far that i hav ever worked with.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Riverside Chrysler Jeep Dodge Outstanding Service!
Our salesman Jermaine Cooper was outstanding. We were treated with courtesy and respect by everyone we met-very positive experience and I highly recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My New Mitsubishi Mirage
I went to Riverside Mitsubishi looking at a used vehicle and ended up buying a 2014 Mitsubishi Mirage. My sales persons name was Tim Mitchell who I found to be one of the most awesome car sales people I have ever dealt with. He was very friendly and worked hard in trying to find just the right vehicle for me and my family. I am very excited about my new vehicle and so happy I found Tim to help me with my purchase. 2 thumbs up for you Tim and the crew at Riverside.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Satisfied Repeat Customer
I am a repeat customer to Riverside and having Greg McCormick as my salesman. This is the third new vehicle I've purchased (also one used). Why would anyone purchase 3 vehicles if they were not 100% confident in the dealership! This time I had decided to shop around other dealerships in New Bern just to see if I was missing something. That's a laugh... mostly I found a "take it or leave it" attitude and that if I didn't, well then someone else would. I have never, ever been treated that way at Riverside which is a big part of why I keep coming back. I am always treated with respect and almost like an "old friend." Friendliness is awesome, but for me being treated with respect and that I matter as a customer is even more important. I appreciate the customer service in that we get to the bottom line without all the games. I am always satisfied with my purchase and the deal. Greg knows what I am looking for and is always the consummate professional. He always makes sure I am driving away with a huge smile on my face. Everyone there knows what they are doing and go to great lengths to make the experience "so easy"!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Customer Service
Excellent customer Service. Will Williams has been the best car salesman I have ever dealt with. Most salesman pressure you into buying something you really didn't want in the first place. Will's customer service was far from that. He listened to what we were looking for in a vehicle and he delivered to us just what we asked and when the opportunity to offer us something better presented itself he explained to us what we could do to obtain it. The overall buying experience was painless and effortless really. My daughter and I really loved Riversides family atmosphere. When Will stepped away to tend to other business there were several other employees who eagerly jumped in to offer us the best customer service they could. Thanks a lot for making our car buying experience "So Easyyyyyyyy" :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Salesman
Will is an excellent salesman. He knows his product. Customer service skills were excellent; he went out of his way to meet my needs. Anyone wanting to purchase a vehicle should work with Will Williams.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
very good experience
Will williams helped me out giving me the best deal I could have made. dealership was very friendly and ask the sales people in the dealership were very courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Will Williams*****
Will was great and understanding on my price range and helped me get the new vehicle i wanted at a price i could afford. He was cordial and made the buying experience enjoyable. He was also really helpful in helping me find good insurance.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchase of 2007 Nissan Quest
Will worked very hard to make my experience with the purchase of my vehicle was great and he succeeded, he was polite and courteous. He was also very knowledgeable. I found him to be honest when answering my questions, which is a big plus with me .I will readily recommend him to my friends and family as the salesman to see if and when they are in the market to purchase a new or used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase