Reviews
Issac and Ben were awesome in helping me get another vehicle. They worked the best deal they could for my situation. I appreciate them for going the extra mile for me. They were patient with me and kind. The process was long but that was to be expected, they made sure I was comfortable while I waited.
Issac and Ben were awesome in helping me get another vehicle. They worked the best deal they could for my situation. I appreciate them for going the extra mile for me. They were patient with me and kind. The process was long but that was to be expected, they made sure I was comfortable while I waited.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Latasha, for sharing your experience. We’re glad Issac and Ben provided patient, kind support and worked hard to find an option that fit your situation. It is great to know they helped make the wait more comfortable and went the extra mile throughout the process. We appreciate your trust and your thoughtful feedback.
David was an absolutely amazing sales representative! From beginning to end, he made the entire experience smooth, enjoyable, and stress-free. He was extremely professional, knowledgeable, patient, and genuinely cared about making sure I was happy with my purchase. He went above and beyond to answer all my questions and made me feel valued as a customer, never pressured. His outstanding customer service and dedication truly made a difference. I couldn’t have asked for a better experience! I highly recommend David to anyone looking for an honest, friendly, and exceptional sales representative. Thank you, David, for making this such a wonderful experience! ⭐⭐⭐⭐⭐
David was an absolutely amazing sales representative! From beginning to end, he made the entire experience smooth, enjoyable, and stress-free. He was extremely professional, knowledgeable, patient, and genuinely cared about making sure I was happy with my purchase. He went above and beyond to answer all my questions and made me feel valued as a customer, never pressured. His outstanding customer service and dedication truly made a difference. I couldn’t have asked for a better experience! I highly recommend David to anyone looking for an honest, friendly, and exceptional sales representative. Thank you, David, for making this such a wonderful experience! ⭐⭐⭐⭐⭐
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback. We are so pleased to hear that David made your purchase experience smooth, comfortable, and pressure-free. His professionalism, patience, and commitment to answering your questions mean a great deal to us. We appreciate your recommendation and are grateful you chose Vandergriff Chevrolet.
Great experience from start to finish. I drove from Waxahachie because they had the best selection of vehicles. My salesman Juan Arango was so nice and helpful.
Great experience from start to finish. I drove from Waxahachie because they had the best selection of vehicles. My salesman Juan Arango was so nice and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! It means a lot that you made the trip from Waxahachie, and we are glad our selection made it worth the drive. Juan is a great example of the kind of helpful, friendly service we strive to provide, and we will be sure to pass along your kind words to him. We hope to see you again!
Very attentive to their customers, everybody seemed helpful and directing you to the right direction. Their courtesy is very outstanding.
Very attentive to their customers, everybody seemed helpful and directing you to the right direction. Their courtesy is very outstanding.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We sincerely value your kind words, Violet! Knowing that our team made you feel well taken care of and pointed in the right direction means a lot to us. We work hard to make sure every visit feels welcoming, and it is great to hear that our courtesy stood out to you. We hope to see you again!
Great experience from start to finish! Corey was fantastic! He wasn’t like your typical “salesman”. We had great conversations like we have met before! He made sure to get us the best deal possible. Thank you Corey! You were amazing!
Great experience from start to finish! Corey was fantastic! He wasn’t like your typical “salesman”. We had great conversations like we have met before! He made sure to get us the best deal possible. Thank you Corey! You were amazing!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with us! It is wonderful to hear that Corey made such a positive impression and that the entire process felt comfortable and personal from start to finish. We are glad he was able to work hard to get you a great deal. We will be sure to pass along your kind words to him. Feedback like this truly means a lot to our team. We hope to see you again!
Very please with my resent purchase!!! Mahdi and Junior were exceptionally kind and knowledgeable, they made my car buying experience memorable Thanks guys! I love my new car
Very please with my resent purchase!!! Mahdi and Junior were exceptionally kind and knowledgeable, they made my car buying experience memorable Thanks guys! I love my new car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing such a wonderful review, Lindsey! We are so glad to hear that Mahdi and Junior made your car buying experience a memorable one. It means a lot to us to know that their kindness and knowledge had such a positive impact. Enjoy your new car! We hope to see you again!
Terrible. Lied about deals I was told i had a deal signed papers just for a week later to be texting “great news we have lowered your car note” i get there they parked a car behind me as if im going to run said there is only a deal if i pay 5k more. They did not make sure i got home or anything. Made me feel terrible!!
Terrible. Lied about deals I was told i had a deal signed papers just for a week later to be texting “great news we have lowered your car note” i get there they parked a car behind me as if im going to run said there is only a deal if i pay 5k more. They did not make sure i got home or anything. Made me feel terrible!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We take your feedback seriously, and we're sorry to hear you feel this way about your recent visit. What you've described does not reflect the kind of experience we want anyone to have, and we understand your disappointment. We would welcome the opportunity to learn more about what happened and to discuss this further with you. Please reach out to Chris Snyder at [email protected] or 817-689-5801 so we can discuss this further.
Terrible never ever will go back very disappointed was mislead and embarrassed never want that experience again
Terrible never ever will go back very disappointed was mislead and embarrassed never want that experience again
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are sorry to hear that your experience left you feeling this way, Linda. That is not the kind of experience we want anyone to have, and we understand your disappointment. We would welcome the chance to learn more about what happened and work toward a resolution. Please reach out to Chris Snyder at [email protected] or 817-689-5801 so we can discuss this further.
Mr Jeff, Mrs.Amasa, Mr Ben,Mr Kegan they were all awesome seriously they all were very helpful very honest upfront the whole process they made it happen the way I wanted it to and help me out so much. I’ll be back and I’m so grateful for the vehicle they help me pick out never was pushy. Just easy flowing. I’ll be back.
Mr Jeff, Mrs.Amasa, Mr Ben,Mr Kegan they were all awesome seriously they all were very helpful very honest upfront the whole process they made it happen the way I wanted it to and help me out so much. I’ll be back and I’m so grateful for the vehicle they help me pick out never was pushy. Just easy flowing. I’ll be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are grateful for the kind words and for taking the time to share your experience with us. It is wonderful to hear that the team made the whole process smooth, honest, and comfortable from start to finish. That is exactly the kind of experience we want every customer to have. We look forward to welcoming you back whenever you are ready, and we hope you enjoy every mile in your new vehicle.
I would strongly discourage anyone from doing business with Vanderggriff Chevrolet's service department. I took my 2024 Chevy Traverse in under the factory warranty because I was told it needed transmission-related repairs. The dealership kept my vehicle for approximately six weeks. During that time, I was repeatedly told the delay was because they were waiting on a transmission part. After about a week, they finally provided me with a loaner vehicle. Before taking the loaner, I was required to sign paperwork stating that I would be financially responsible for any damage that occurred while it was in my possession. When my Traverse was finally returned to me it was filthy, I was shocked to find it had hail damage that it did not have when I dropped it off. The dealership has refused to accept any responsibility for the damage, despite expecting customers to be responsible for any damage to their loaner vehicles. To make matters even more concerning, the repair paperwork I received does not appear to match what I was told during those six weeks. I was repeatedly told they were waiting on a transmission part, but the final repair order indicates the repair involved tightening a loose bolt that was causing a leak. I still have unanswered questions about why my vehicle was kept for so long if that was the actual repair. The lack of communication, the inconsistency between what I was told and what was documented, and the refusal to take responsibility for damage that occurred while my vehicle was in their possession have completely destroyed my confidence in this dealership. If you're considering having your vehicle serviced here, I recommend asking for detailed written updates and thoroughly documenting your vehicle's condition before leaving it with them.
I would strongly discourage anyone from doing business with Vanderggriff Chevrolet's service department. I took my 2024 Chevy Traverse in under the factory warranty because I was told it needed transmission-related repairs. The dealership kept my vehicle for approximately six weeks. During that time, I was repeatedly told the delay was because they were waiting on a transmission part. After about a week, they finally provided me with a loaner vehicle. Before taking the loaner, I was required to sign paperwork stating that I would be financially responsible for any damage that occurred while it was in my possession. When my Traverse was finally returned to me it was filthy, I was shocked to find it had hail damage that it did not have when I dropped it off. The dealership has refused to accept any responsibility for the damage, despite expecting customers to be responsible for any damage to their loaner vehicles. To make matters even more concerning, the repair paperwork I received does not appear to match what I was told during those six weeks. I was repeatedly told they were waiting on a transmission part, but the final repair order indicates the repair involved tightening a loose bolt that was causing a leak. I still have unanswered questions about why my vehicle was kept for so long if that was the actual repair. The lack of communication, the inconsistency between what I was told and what was documented, and the refusal to take responsibility for damage that occurred while my vehicle was in their possession have completely destroyed my confidence in this dealership. If you're considering having your vehicle serviced here, I recommend asking for detailed written updates and thoroughly documenting your vehicle's condition before leaving it with them.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns. We understand how frustrating it can be when an experience does not meet expectations, and we take the details you've shared seriously. We regret that your experience left you feeling this way, and we would welcome the opportunity to learn more about what happened. Please reach out to Justin Moore, our Service Director, at [email protected] or Chris Snyder at [email protected] or 817-689-5801 so we can discuss this further.
Unfortunately you sent this exact response to my google review and I did reach out to Justin Moore who said he would investigate and call me back the next day. He never called me back and did not return my call back. Just another example of poor customer service.