Vandergriff Chevrolet

Poor professional business procedure and ethics practiced at the Vandergriff Chevrolet lot, finance department. The salesman and service department excelled in service to us. We bought a used car for our granddaughter and her husband that we picked up two days later after routine checks. We also received our contract with the keys, no additional discussion at that time. We delivered the car to the kids six days later and heard nothing for another thirteen days. At that time, now twenty-one days from purchase, we received a request for proof of income. What?? I sent the forms requested and two days later we are told the loan from the credit union has been denied and we have to return to the dealership to sign new forms for a different financing credit union. Because the car has been driven to it's new address across the state of Texas, in West Texas, we cannot refuse and return. Aside from taking it back from our grandkids! That isn't going to happen. We go to the dealership only to be told by the business manager who processed the original loan that a new loan, with DIFFERENT RATE AND TERM, must be signed. How can this legally happen? We now have six additional months and a higher interest rate as well as higher monthly payment. All the loan officer said to us is "it's not our fault, it's the credit union's". Poor Business Ethics at this dealership which means we will never shop there again and word of mouth will be practiced to sway other potential customers from this dealership.

Thank you so much for your help. Thank you to Tommy Guard. He is so nice with customers. Vandergriff is wonderful place to shop for cars

The process was not too hard. Buying a car is never simple, but this wasn’t made harder than it needed to be.

The staff was very friendly, courteous and helpful in all phases of visit from my arrival to the test drive to the financing to driving home in my new car. Cecilia De La Rosa was especially helpful and patient with me in all phases in my visit and even set up my Bluetooth connection to my phone. Thanks to everyone at Vandergriff Chevrolet for such a wonderful experience and my new Equinox!

Did not receive any contact back. The vehicle was removed from the web site. I called the dealer and asked about the truck, they had no information to give me for the vehicle as to if it was sold.

Horrendous service quality by personnel. Made me wait for 30 minutes in heat to be told A/C services are behind. If that is the case please advise customers prior to making appointments that it is booked. Felt like an idiot waiting for absolutely NOTHING to happen.

Wow it was a fresh of clean air to finally get Great Customer Service from David Garcia! This young was so professional and welcoming to us. I would like to say to David Garcia KEEP UP THE GREAT WORK!!! We need more people like him in the car dealership business.

Excelente servicio en Vandergriff Chevrolet; Horacio Jiménez fue amable, atento y logró cerrar el negocio.

I have a great experience working with salesman Mr. Mark and the finance manager Mr. Lester Shaka. They made my time very fun and enjoyable with professionalism and great customer service. I would recommend anyone to come to Vandergrift Chevrolet and refer them to Mark and Lester. Definitely will be coming back again in the future.

The dealership was great the people were friendly Horacio was great working with me will definitely recommend to family and friends