Reviews
I had an old recall Diana was my service rep. WOW!
service area was spotless, very quick, just in & out. Service shuttle driver extremely pleasant and an outstanding driver.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear you had a good experience working with our team here at Don Chalmers Ford to service your vehicle. If you need anything at all, be sure to give us a call!
Excellence in Customer Care
I have been going to Don Chalmers Ford for more than a decade. I am seldom given anything except excellent care both for myself and my car. A loaner is always afforded me. I am called when anything changes and my requests have always been met. As a matter of fact In one case when they couldn't fix my A/C they replaced it at no charge. That is service! Chip Stites.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the valuable feedback, Chip! We greatly appreciate your business and always enjoy working with you here at Don Chalmers Ford. As always, just let us know if you need anything! Thanks!
Excellent exprerience,
I have always hated going to purchase a car. My son has brought 3 Ford trucks from Don Chalmers. He recommended we visit Don Chalmers. It was an excellent experience from the beginning through to the end. We had already visited other dealerships. Most of the other experiences we okay, but certainly did not compare with our experience at Don Chalmers. We will definitely recommend them to our friends. When we left, we felt like me had made a new friend with our sales person, Demetrium McKay. Five stars (*****) for the entire group a Don Chalmers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great feedback, Susane! We're glad to hear you had a great experience working with our team here at Don Chalmers Ford on the purchase of your new car. Our customers are very important to us, which is why we strive to deliver a quality purchasing experience to each and every one. If we can be of assistance in the future, don't hesitate to let us know. We enjoyed working with you and would like to thank you for your business.
Excellent Ford Service
Everyone at Don Chalmers was very friendly and knowledgeable. In particular, the service technician Mike Zeyen was great. He diagnosed the problem with our 2010 Ford Focus and was extremely patient and honest in explaining everything about it -- he is the best auto service mechanic that I have ever had the pleasure to know. Don Chalmers Ford is the only Ford dealership in the Albuquerque area that I would recommend, and I highly recommend it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great recommendation! We really appreciate your feedback regarding your recent visit to our service department. We were happy to take care of your Focus and get it repaired for you. We look forward to seeing you the next time the Focus needs service!
Recall service on my Escape
All the prearranged services were completely fulfilled. The service writer was waiting at the appointed time. The rental car was available and the completion was ahead of schedule. I was able to get my car earlier than expected. No waiting and the courtesy through out was excellent. Thanks Don Chalmers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
You're certainly welcome, Ed! Thank you for making the extra drive to visit us here at Don Chalmers Ford. We were happy to take care of the needed services on your vehicle. If we can be of assistance again in the future, be sure to let us know! Thanks again!
Great Customer Service
The customer service was above and beyond what was expected. The facility is great----very nice, clean and inviting. It never ceases to amaze me every time that I go in it seems to get better and better. Charles is the greatest example of customer service that I have seen in many a months. Larry M. Johnson
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great feedback, Larry. We're glad you're pleased with your recent experience servicing your vehicle at our dealership. If you need anything in the future, you know who to call! Thanks again!
Great Experience
I walked to Don Chalmers Ford from my home. It took about 25 minutes. I left with a new Ford Focus and the whole experience from sales, to finance, to parts and service was excellent. I ordered several extra items, mud flaps and tinting. The Allstate Office on site was also very helpful in insuring that I had coverage. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
You're certainly welcome! Thanks for taking the time to share feedback on your recent experience here at Don Chalmers Ford! We were happy to work with you on the purchase of your new Focus. We hope you're loving the car, and encourage you to let us know if there is anything we can help with in the future! Thanks again!
Warrenty work
Our Edge has warranty work required for the fuel line. They also replaced a front passenger door lock switch that had not worked since we purchased our Edge. We were able to bring the car in when it fit our schedule and all work was completed as requested and on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We were happy to take care of your Edge for you! We're glad you stopped into Don Chalmers Ford to complete these repairs. If there is anything we can help with in the future, you know who to call!
purchasing new vehicle
John Fife provided the best car buying experience that I've ever had at a dealership. I detected no pressure whatsoever as I was deciding whether to trade in my vehicle or not. I felt that I was given a fair value for my trade in. Also, I had a bit of buyers remorse over the color that I had initially chosen and signed some paperwork to commit to its purchase. I informed the dealership and they found a solution to this issue as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear you had your best car buying experience right here at Don Chalmers Ford! Thanks for stopping in to purchase your new truck. We enjoyed working with you, and were happy to switch the vehicle color for you. Be sure to stop back in if there is anything we can help with in the future!
Excellent customer service
Excellent customer service. Great turn around time. Friendly staff. Very clean and neat.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the positive feedback! We greatly appreciate your business and look forward to having the opportunity to work with you again in the future!