Chalmers Ford

What I like: 1) I like the e-mail notices of when work begins on my truck, and when it is finished. 2) I grew up with Ford trucks. My father owned a lumber yard and all the lumber trucks were Fords (no synchromesh so I learned to double clutch when I was 12). Quick Lane technicans keep my Ranger running smoothly like Dad's lumber trucks. I can tell the Tech's are really competent. 3) I like the frienldy atmosphere that I am greeted with by Marcos, James and others. 4) I cherish my friendship with Greg Chalmers. I know he is always there for me. Best to all Chalmer's Ford employees Randy Ott

My experience was great. I called before I came in, Justin Heck was professional and courteous. He advised they were busy and then called me back within about an hour and half to let me know they could get me right in and out. As a mom of four, it was beyond appreciated. Other places would have had me sit there for that hour and a half waiting for them just to start working on my truck.  The job was completed in a very timely manner and on my way.  Thanks for awesome guys you have working there! 

I was planning a big memorial day camping trip, i noticed that my truck was leaking some type of fluid. I called in to Don Weber servive writer Monday morning he called me back first thing 7am. Had my truck in there right away and back to me by Tuesday. What a stress relief that was. Don Chalmers has always done a GREAT job, fast, friendly and great quilty work.

Bev Duffy, the Cashier, is also deserving of compliments. This was a routine service visit, and Diana took care of everything, as usual. I cannot say enough about Chalmers Ford - we have been customers since the cement was being poured. Ford customers for a lot longer than that. They are the best dealership in the whole area, if not the nation! I feel sad that I cannot afford to get a new car every year because they are so terrific. Our sales professional is John Fife, a personal friend. With Lee Butler overseeing quality, which is superior, and Diana and her co-workers under Dave, it is a team that cannot be beat. I am going back in August for new tires. I am always available to say great things about Don Chalmers Ford. Doug Thomas Rio Rancho, NM

From the moment we walked in to Don Chalmers everyone was extremely friendly and helpful. Amy Gonzales was our salesperson and she was very down to earth, honest and easy to talk to. when we decided on our vehicle the process was very smooth; Amy and Jakie were great about explaining everything and making it easy for us to understand. We would definitely recommend Amy, Jakie and the entire Don Chalmers family to everyone for their next vehicle purchase.

Took my car in for a problem with the gas guage. Replaced both sending units in the gas tank. Unfortunately that did not fix the problem. Brought my car back and they ran a lot of diagnostic tests to troubleshoot the problem. They also talked to Ford engineering about the problem. Sending units checked out fine. They decided to keep the car until the problem was solved. Luckily they were able to give me a loaner vehicle. Kept troubleshooting error and found problem with the instruments cluster. Ordered part and installed cluster. Everything seems to work fine. Glad they worked so hard to track down the problem.

We arrived at 7:15 AM, with no appointment, but had received a recall letter the day before and thought we might as well stop by to see if they could work us in. Jason Jantz met us as we drove in and said of course, they could work us in and he would have us finished and out in about an hour. Fifty eight minutes later, we were on our way, work completed. Mr. Jantz always makes us feel as though we are the most important customers! No doubt he treats all customers the same, but he makes us feel special. We highly recommend Don Chalmers' Ford, and Jason Jantz in their service department. He especially keeps us going back for all service on our 2011 Ford 250.

I bought my truck at Don chalmers new in 2007 and I have enjoyed it although I have had some trouble with the front hubs and while on a trip to Denver I got the extended warranty and the dealership there got me in fast and replaced them without any problems fast and friendly. About a year later they acted up again and Don Chalmers serviced them replacing the front Right hub and the vacuum tubes to the hub, again fast and friendly. I recently had a door lock problem with the VSM and Don Chalmers diagnosed it and determined it was not getting power, Diane Treat made a a call and got the work covered under my warranty which is exactly what I needed since I am currently not working. This is exactly the kind of customer service I expect and deserve. I greatly appreciate it and this is the reason I keep coming back to ford. I have been a Ford owner all my life as well as my parents and Don Chalmers has continued to meet my needs Thanks for that. Richard Baker

We have purchased many cars Don Chalmers and have used John Fife for them. He is professional, does not push you into any thing, answers all of your questions. THe service is great, all the people are friendly. Two of my children have come from a distance (California and northern New Mexico) to purchase cars from Chalmers and John Fife. THis is one dealership you can purchase a new or used car from and leave without feeling like you were screw. We recommend this dealership, John Fife, and all the other people who work for them.

I have had the worst experience with the Ford Sync/Voice program, since buying it in March 2011, and going back to the dealership with Sync / electrical issues. Mike not only explained how he was going to fix it, on an agreeable date and time , tell me how long it would take, verified my current LG cell phone would also be able to sync by testing it on another Ford he updated..But everything he said he would do HE DID IN THE TIME LIMIT AND THAN SHOWED ME HOW TO WORK THE NEW PROGRAM. He is why I will not sell the Explorer and deal with him at Don Chalmers Ford.