Reviews
Sissy
I enjoyed the day. Wonderful sales person. Great selection. Beautiful lot.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, thank you so much for your positive comments about Bob Moore Mazda! Feel free to reach out to us if you need anything. Have a wonderful day.
2017 Mazda 3 Sport Purchase
We have purchased our 4rth vehicle from Bob Moore, our second one from Bob Moore Mazda. Car buying was always a big hassle until we discovered Bob Moore when we moved to Oklahoma. They make a real effort to see that you are pleased with your purchase and that you remain that way...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
George, thank you for your loyalty to Bob Moore Mazda! Congratulations on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you.
New car purchase
Good product, good sales rep, Tom and smooth financial team. Shopped several dealerships before choosing this one. Vehicle ordered was delivered when promised and ready to go.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Unpleasant Experience
I will never attempt to do business with this dealership again. Too many games.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to our Manager Travis directly at (866) 427-2173 when you have a chance. Thank you, and we look forward to hearing from you.
Amazing Sales Consultant
Terry helps me choose my dream car, Mazda CX-5 Grand touring. Terry is an amazing Sales consultant. The deal was done in a professional manner without any complications . I would highly recommend someone to him .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very Positive Vehicle Purchasing Experience
I just had a very positive experience purchasing a new Mazda 3, even though I was working with Bob Moore Mazda by phone from more than 400 miles away. They had the specific car we were looking for, and I couldn't find one closer. I worked with Matlin and later Terry and both were top notch to deal with. They gave me a good deal, picked me up at the airport, and I had no surprises when I arrived to pick up the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank, thank you so much for the positive review!
Poor customer service
Less than a week after purchasing our 1 year old vehicle one of the tires blew on the interstate on our way to Bob Moore to have some scratches buffed out. We ask for help purchasing a new tire and were treated very poorly for that. We were told to drive over 100 miles on a donut to their shop to purchase a new tire for 240 dollars plus installment cost. We ended up buying a new tire elsewhere. We were told the general manager would be contacting us which never happened. Very poor customer service and we will not be purchasing another vehicle from that dealership.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to our Manager Travis directly at (866) 427-2173 when you have a chance. Thank you, and we look forward to hearing from you.
Jim Powell review
I had great experience on my 15,000 mile check-up on 2015 Mazda3. Like always, the dealership's personnel were warm and personable and the experience was the same as always.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello James, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Bob Moore Mazda
Buy from John
Bought a used car for our daughter , the process was great only because of the salesman John. He found us a great deal and when arrived to pick up the car he had decorated the car and spoke some encouraging words to her. Will buy from him again , wish other salesmen could learn from this gentleman. Thx John!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ray, we are so pleased you enjoyed your visit to Bob Moore Mazda! Thank you, and have a fantastic day!
WORST SERVICE EVER !!!
I made an appointment to get my Mazda 6 in for a new serpentine belt and a tire rotation. I was told it would take an hour. I even dropped the car off 45 minutes before the appointment. Three hours after my appointment time I called them to see what the hold up was, and was told the car was almost done. I drove to the dealer to find that they hadn't done anything except take off the tires. They had my car for five and a half hours and hadn't done a thing. The mechanic was busy on his phone, checking his Facebook, and then got mouthy with me when I complained. The service people lied to me on the phone and then lied to my face when i went in there. I had to go into the service bay and start putting the tires back on myself before anyone would do anything and it still took a half an hour to get out of there. In all my 37 years of car ownership I have never seen such incompetence and dishonesty and I have dealt with my share of dealers. Stay away from these clowns they are by far the WORST dealership I have ever been to.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to hear about your experience. Your comment is important to us, and we'd like to discuss it with you directly. Please call Travis Jacques at (405) 775-7000.
