Reviews
Exceptional Car Buying Experience
When I decided to trade in my 2007 CX7, my dealer of choice was immediately Bob Moore Mazda of OKC. This is the third Mazda I've purchased from Bob Moore. My experience was made exceptional by my sales consultant Terry Johnson who took me step by step through the the process and ensured that all my questions were answered and my experience making the purchase was positive. Thank you Terry.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy & painless car buying. :)
I was in the market to trade my car in and get a new/used Mazda 3. I arrived at the dealership around 6:30pm on a Tuesday, already knowing exactly what I wanted after viewing their inventory online. I was greeted by Gabriel Tucker who was great to deal with. I didn't feel pressured about anything nor did I feel that he was playing games or trying to mislead me in any way (which I've dealt with in the past). He was very straight forward and respectful which I appreciated greatly since I am female and had gone to the dealership by myself. He took care of me quickly and I was able to get a fair price on my trade-in. After visiting with the finance department, I was in my new car and on the way home before 9pm. That is the shortest time I've ever spent at a dealership buying a car. I would definitely recommend this dealership and Gabriel to my friends and/or family in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A dream made into a reality!
I came here to buy a certified used crossover after my 12 yr old car broke down, and they made me feel extremely comfortable, assured, and confident in my purchase. They stepped me through everything and made sure I got a good deal. A big thank you to Bobby, Robert, and Joe for making this painless and for making me welcomed! I highly recommend this dealership to anyone looking to buy a new or certified used vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A dream made into a reality!
I came here to buy a certified used crossover after my 12 yr old car broke down, and they made me feel extremely comfortable, assured, and confident in my purchase. They stepped me through everything and made sure I got a good deal. A big thank you to Bobby, Robert, and Joe for making this painless and for making me welcomed! I highly recommend this dealership to anyone looking to buy a new or certified used vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congrats on your new car Jennifer. Thank you for the great review!
Purchase of a New Mazda Miata RF (RX-5)
Excellent service, very good price, prompt and efficient, considerable of my available time. For anyone considering a Mazda, I would recommend they visit this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Car Buying
We knew what we wanted and everyone was great with their service. It went smooth. The finance department got us the best deal and the payment I was looking for my budget.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great New Car buying experience at Bob Moore
Was in the market for a new compact SUV. Looking to replace a Buick Enclave so was looking for similar features. On line research showed the Mazda CX-5 as #2 choice, mainly for cargo space compared to Honda CR-V but the CX-5 had the styling the wife wanted. The entire experience was better than most previous car buying exercises. our sales rep, Tom, new the product well and was able to answer all remaining questions I had on the vehicle. The sales team worked well with me on the price of the vehicle as well as my trade in. There was delay in getting to the final action of financing but that was primarily due to multiple customers. But in the end, a good deal was made and the car is exactly what we were looking for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Safety is not a concern apparently
On the verge of making a deal on a nice vehicle, but despite the CarFax showing no reported accidents the vehicle did show signs of collision. Requested a computer scan to check if the airbag that was incorrectly mounted (huge safety issue) had been deployed. We were refused. Why? Not willing to find out for the safety of a potential customer? You could just return the vehicle as unsold to the auto auction and not been out at all, but instead refused to do a safety check for a potential buyer. Could not in good conscience purchase from this dealer so I walked.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry you had a bad experience. We’ve been in business more than 50 years, and we strive to create the best possible shopping experience for our customers. Can you please private message us with your contact information so we can have a Manager reach out to you.
Friendly Service Staff
Everyone was so friendly and helpful even though I didn't buy a car that day but still everyone was nice!!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for the kind words!
Excellent
This dealership was incredible, and I could not have asked for a better sales rep. He was more than helpful, and asnswered any question that I was able to come up with, with tact and confidence.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear you had such a great experience. Let us know if there is anything you need from us in the future.
