Mercedes-Benz of Nashville

I had put a deposit on a car and then they sold it out from under me. Now, to be fair the dealership would say that the person who bought the car was testing driving it when I put the deposit down. And maybe one could argue that a person in store has more right to the car than someone out of state like me but I gave them a $4K non-refundable deposit "to hold the vehicle." But it would seem putting money down does not actually hold the vehicle. The dealership might even respond to this saying "it is their policy to give customers on the show room floor first right of refusal." To be fair that does make a little sense, but what makes more sense is that the first person to put money down on a car gets first right of refusal. They at least called to apologize, but I would rather have the car. And they sent me my "non-refundable" deposit back. But at the end of the day I think this is a terrible business practice. I am in real estate and this same logic would never be allowed in that sector. Let's say you put in your earnest money deposit on a house. The sellers decide to still let prospective buyers see the home, which is their right to do to hopefully secure a back up offer. But in the process they decide they want to sell to someone else. You get screwed out of the house even though you put money down on it. At least in real estate there is a contract the parties must follow, not so in car sales. Turns out they can make up the rules as they go to secure a sale at the expense of doing what is right.

Leased a new vehicle. The staff was super helpful and worked diligently to prepare a deal and are super knowledgeable and courteous. Will recommend this dealership to anyone any day!

Mercedes of Nashville has such a beautiful showroom, with plenty of different models on display. My salesman, Hasan, was excellent. He listened carefully to what I wanted, and was able to narrow down to the right model for me quickly. As a single woman, I found it an easy and very comfortable sales experience, and recommend it.

Very friendly people and just awesome . Hasan and the manger were very helpful and did everything to help me.

I had the best experience buying my vehicle at this location. Everyone was nice, helpful, respectful, efficient, and me my husband and I feel like family. The buying process was easy. Thank you Mr. Derick and Kavash for excellent customer service.

Autumn was so helpful and found my the car I really wanted. Financing was so helpful also.

Jan was great! She and the whole staff made the entire process easy and fast.

The entire staff were amazing! So helpful and friendly! Autumn was so amazing, she walked through all the bells and whistles of my new Mercedes and taught me how to use them! Probably one of the best buying experiences I’ve had.

Mercedes-Benz of Nashville exceeded every expectation. After a deeply disappointing experience at Mercedes-Benz of Music City — where I was treated like my business didn’t matter — I came to Mercedes-Benz of Nashville hoping for something better. What I received was nothing short of outstanding. From the moment I arrived, Hasan Almahdi welcomed me with professionalism, honesty, and care. He made me feel valued every step of the way and helped make the car-buying process smooth and stress-free. Derick Sumpter, the finance manager, was patient and thorough, answering every question clearly and making sure I understood all of my options. And before I left, Josh Epley made sure everything with my vehicle was perfect — even taking photos and giving me a moment to celebrate this milestone. The team at Mercedes-Benz of Nashville made me feel respected, supported, and proud of my purchase. They restored my faith in what luxury service should look like. This is how all dealerships should treat their customers. Thank you again to Hasan, Derick, and Josh — I highly recommend this dealership to anyone looking for not just a car, but an experience that leaves you feeling confident and cared for.

Mercedes Benz of Nashville is THE BEST Mercedes dealership we have had the pleasure to deal with. From the outstanding sales rep. Ms. Autumn Ayres to service dept, Mr. Dalton Schwarz, our service rep., OUTSTANDING, PROFESSIONAL, RELIABLE!! BEST Mercedes Benz dealership around!!