Reviews
Justin was knowledgeable, friendly and was able to
Justin was knowledgeable, friendly and was able to facilitate the entire process for us. From test drive to closing everything was smooth and on point. Overall a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing! We’re happy to hear Justin made the whole process smooth and enjoyable. Wishing you many great miles ahead!
I came in for a class action lawsuit WITH a case number
I came in for a class action lawsuit WITH a case number and they tried to charge me for the work that is COVERED through the case number. I spoke to the manager, Frank and he said that even though corporate Hyundai told me it’s covered, that it was “just a call center” so I’d have to pay. Took it to Regional Hyundai and all the work it needs is covered thru the case number after all.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
hank you for your feedback and update. Unfortunately, when you were here the Hyundai case center said it wasn't covered.
Bad service.
Bad service. Bad salesman. No call backs. Vehicle damage. Predatory sales on repairs. Thats why i sold my vehicle
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re very sorry for your experience and the frustration it caused. We appreciate your feedback and will work to address these concerns.
They said we need a new battery, at $420.
They said we need a new battery, at $420. We had the battery checked at Robertsons, and they said the battery was perfectly good. This makes me pause when other recommendations are made...is this thing really needed?
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing, David. We understand your concern and appreciate you checking elsewhere. We always want you to feel confident in any recommendations made.
I will still pause when recommendations are made and recommend that others do the same. Premium service recommendations should be clearly justified and explained. Thank you, David
It was a great experience.
It was a great experience. I usually hate buying cars this was a good experience! Ten more words!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Tamara! We’re glad we could make car buying enjoyable for you.
Regular maintenance items are taken care of fairly
Regular maintenance items are taken care of fairly quickly. However if it goes beyond that they are slow. Communication about status on your vehicle is also lacking.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re glad to hear regular maintenance has gone smoothly, and we’ll work on improving communication and timeliness for larger repairs.
Staff are nice and helpful but every time I come into the
Staff are nice and helpful but every time I come into the dealership it's always $3-400 (this time I was 500 dollars) more than what is anticipated along with recommendations that are not based on facts from service manual! I will not be returning to the dealership to get my routine or any needed service due to these customer service issues! I believe the Hyundai Service department price gouges and recommends unnecessary services! I will not buy another vehicle from Tulsa Hyundai due to these issues.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We are sorry you left feeling that way after your service visit. If you get a chance, you can call me at 918-995-2587. I'd like to talk to you more about the recommended services. Frank Seitz(Service Manager)
Great, professional, courteous and timely service, came
Great, professional, courteous and timely service, came and pickup the vehicle as well provide a courtesy rental.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Debbi! We’re glad you enjoyed the service and the convenience of pickup and a courtesy rental.
The experience was fine.
The experience was fine. Not exceptional and not bad. I will return. Imy complaint is that all of my settings (windshield wiper, headlights, side mirrors, etc) were either turned off or adjusted and I’ve had to spend time to get everything programmed back. Also, I received 8 text reminders about this appointment. One would suffice.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We’ll work on the reminder system and making sure your vehicle settings stay just the way you left them. We appreciate you giving us the chance to improve.
Tabitha was excellent to work with!
Tabitha was excellent to work with! The overall experience was great, we bought a used car and was treated well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Shawn! We’re happy to hear Tabitha and the team made your car-buying experience a great one.