Tulsa Hyundai

Clean and prepared for your arrival. Shuttle to work was great but wasn’t available to bring me back. My questions and concerns were addressed. Communication during the appointment was top notch.

Overcharge - Toyota next door figures their labor into the parts price, so labor isn't an additional charge. Thinking I should trade my car and buy Toyota.

Put a faulty trunk latch in my car and didn’t even test it to see if it worked. Scheduled another appointment to get it replaced and waited an hour and a half just for them to tell me they didn’t have the part and they would have to order it. Finally got it done after the 3rd appointment

Great service writer, Kasey Collins, getting actual repair done not so much. Have not had any issues with maintenance service appointments, but repairing a rattle in second row seat on new vehicle was not very efficient, and if it had not been for the valet service delivering loaners and our vehicle it was have been extremely inconvenient.

This was the first dealership that I have went to that did not try to keep me there, they were really nice. They had told me several times if I did not like something I could leave at any time, and worked with me on a loan for my vehicle.

On time in and out. All work explained in detail. Waiting area provided coffee and donuts. I was there in the morning so all good.

Experience was amazing. Quick and easy service. I was in and out in no time. Thanks Hyundai!

Made it very easy and fast to complete the deal. Very pleased with the experience!

very nice employees, and treat you with respect. Would recommend this dealership to anyone who asked.

New car sales a scam. I was Buying a new Hyundai Tucson hybrid ltd and knew they had car I wanted, advertised both on 2 national well known websites -kb* & Edmond* at a good price. I am in Colorado They are in okla and let them know up front -needed it shipped-no trade-no financing, all cash. Sale. They first stated they couldn’t even give me out the door price, I had to press them on it- clarified again what I wanted and they then stated they could do it with shipping etc. I agreed to deal, they sent me deal sheet, all looked exactly as I requested.-price slightly higher that advertised , but still within my range. I called salesman thomas Flores to confirm I received deal sheet and said move forward. And accepted as is. He then let his “boss” “Sammy “ know to coordinate and Sammy then called Me back with Thomas 3 way call and told me he could not do the deal as this price was only valid if I did Hyundai financing. I let them know for the 4th time I was not doing financing, Nothing on deal sheet said I had to do financing and also that deal sheet stated “CASH PRICE” line noted. I said this is your cash price per your deal sheet and was told again that that didn’t mean they would Do this without financing.Sammy became aggressive with me over this when I pressed that I had conveyed in writing to sales that no financiing involved-even in direct email from sales specifically asking this question and Said no, all before deal sheet sent. I then stated To Sammy “so you are re-negging on your written deal?” He became belligerent screaming at me he had never backed out or renigged on a deal in his life, and how dare I say that. I Pointed out that is exactly what he was doing, and requested the name Of the general manager and I wanted to speak with them. He told me that was Daniel Albert and he wasn’t in. I asked if he could call me back, Sammy stated yes, I asked then when that would be-in a few hours, end of day, etc. he stated a few hours. I said it’s so odd that you won’t do this deal as this deal sheet was noted on the. Bottom as “prepared by Daniel Albert”, and I would ask him the same questions. He said “doesn’t matter, this is the deal and you can’t get it without financing, and if you don’t like it, don’t buy the xxxx car” and was Then hung up on. I then waited 2 Hours TIL close to closing time and left A Message on Daniel’s vm. No response. I left 3 More “calm and nice” messages over next 4 Days asking him to contact me On a 40k plus new car deal I wanted to make. No response. I have deal sheet should anyone want to see it along with emails confirming exact exchange below. . NOTE: Vehicle is Still advertised On both sites At same Price as of 2 weeks since this happened. Do not use this dealership. I should have read the reviews As they have a very low dealer rating and same sales persons and mngr involved. I’m glad this deal fell apart, as Who knows what would have happened if I did on their terms. I bought same vehicle from great Hyundai dealership in the capital city of Utah for almost same price and nicest most responsive dealership I’ve worked with in 30 years.