Tulsa Hyundai

Service Model is geared to generate revenue after the sale to customers even on latest new models.

When I called to make the appointment for the oil change that I received, I informed the lady that was making the appointment everything that was going on with my car. I told her that I had purchased my 2013 Hyundai Sonata at Regional Hyundai in 2013 vra d new and that I had just had them to replace the motor. I also let her know that the motor job was done in 2 days and that my car had been smoking a white smoke and making a noise since I had picked it up. I wa Ted Tulsa Hyundai to do the oil change and make sure that everything lined up and that were o metal particles in my oil, since 2 days was an awful quick turnaround for a motor job. She informed that could get me in for an oil change appointment that afternoon at 3 pm. and that would visually check ans are if everything looked to be on the up and up. I agreed and made it to the appointment as scheduled. Upon arrival I was asked to wait in my car and told that someone would be with me shortly. After a little over 10 minutes in my car, I got out and went inside the service department. I was finally checked in 30 minutes after my scheduled appointment time. Lobby area was very dirty. I went to my car and retrieved some Clorox wipes and wiped down a chair and the table next to it so that I could sit down comfortably. When my car was ready I gathered my things and left. As I was driving away from the facility, I noticed the observation that I had been hearing when I brought it in and noticed the white smoke, so I immediately turned around in the parking lot and went back into the service department. I encountered Steven again and told him what was wrong. He then began to discipline me and tell me that when he asked me was I there for an oil change, that's when I should have told him all of that. I explained to him that when I made the appointment I explained qll of that to the lady and I was under the impression that she had made notes on the service order and passed all of that information along. He had been very condescending every since I had declined the cabin air filter and air filter services, even making a smart Alec comment on where I could buy a cabin air filter for $12 and that he needed to go where I went. I told him that AutoZone, O'Reilly, and Walmart all sold cabin air filters and that u could change that myself very easily. As he was berating me, he told me that he had asked if there were anything issues going on with car, which he did not and just kept trying to belittle me. I finally threw my hand up to him and told him "I'm not doing this with you!" So the other guy that was working asked what was going on a day I started to tell him. The lady interrupted and Saud that there had obviously been a lack of communication, in which I agree, a d asked if I wanted to leave my car with them or bring it back the following week. At this point, I'm frustrated and ready to leave as it's almost 5:30 pm. I told her that I would just take my car elsewhere for service from now on and I left. I will not be taking my car back to Tulsa Hyundai ever again if this is how I am treated.

Kareem was fun to work with and very knowledgeable about the car I bought. He was straightforward about pricing and interest rates. I enjoyed working with him and would recommend him to my friends.

The service was great and helpful. Hannah took time to explain to me in each necessary repair on my car and did an excellent job.

Fine products, easy to work with, fair negotiation, not much give, but fair. Kareem is a good salesman.

Best service experience ever! I would recommend Tulsa Hyundai to everyone. Thank you tulsa hyundai!

Mikel was incredible to work with. He was never pushy or salesy, he was very knowledgeable and answered all my questions and went out of his way to find the exact color and style I wanted. I highly recommend Mikel and the Tulsa Genesis dealership.

It took 3 trips in total to the dealer to get the issue with the brakes resolved. It was ultimately resolved, but added approximately 1,000 unnecessary miles on the car.

The team was very helpful and knowledgable about helping me through the whole process. The communication was very good

Justin was awesome! He was knowledgable about the technology, he was knowledgeable about the two different models we drove as well. Then when I chose the coupe he looked for the particular one I wanted until he found it! I can’t say enough good things about him. He was polite, he listened to me as I talked about what I liked in a car and then he delivered the one I wanted. We will recommend Justin and Genesis to anyone who is needing or wanting a luxury vehicle to drive! By the way, I love my beautiful GV80 Coupe!