Tulsa Hyundai

Everyone was very knowledgeable about the car buying experience. Responded in a professional and courteous manner. Thank you Matthew 😊

Everyone who I talked to at the dealership was super polite and very helpful. Matthew Ogle helped me through the process of finding a vehicle that was within my budget and had the features that I needed 😁 He was super helpful and very communicative through the whole process. He even let me know about a crack in the windshield that we'd both missed during the initial look at the Terrain. If he wouldn't have said anything, I surely wouldn't have noticed until wayyy later. I definitely recommend Tulsa Hyundai and Matthew Ogle! 😁

Kasey was wonderful, took great care of me even while she was dealing with not so understanding people. Dusty was also wonderful and took very good care of my baby!

Tulsa Hyundai cares about getting your vehicle right. They have really taken care of.me and my vehicle and I appreciate it.

Matthew was awesome!! I got my newest car from him and couldn’t been more grateful for him working with me so well and walking me through everything as this is my first BIG purchase!! Thank you!

Matthew was attentive and knowledgeable. If there was anything he wasn't 100%sure about, he was quick to find out so that he would not give any inaccurate information. He mentioned he had only been working at the dealership for a couple of months, but he seemed like a seasoned Hyundai salesman.

Available and willing to work with customers. Could have been a little more transparent. So far, so good.

I was being told by Hyundai of Tulsa that it was Hyundai's policy to make a person wait and come back multiple times to solve recalls all while waiting 45 minutes to be handed a tire kit on my last visit. The story behind my comment: October of 2024 there was a recall on the tire kit and as mine had exploded in the bag in the back of my 2023 IONIC 5, it would need to be replaced. The work order ticket (from Hyundai of Tulsa) even shows that a PO was issued for the replacement. Fast forward, and no replacement was still in hand in December 2024 but other recalls were being issued. At this time we spoke again about the recall and again I got no resolution until another recall on my 2023 IONIC 5 came up in Jan 2024.  I was then scheduled to come in for the new recall issued and assured that we would get the tire kit recall straightened out. Once I show up I'm told that they could not officially order the kit until they put eyes on it. Which then prompted my reply of... that was done in October. Why are we doing it again? I was told that was Hyundai policy. Ok then. But here comes the kicker. They don't have it in stock and one would have to be shipped in from Dallas. More delays but Ok. Was told once it came in they would call me and I could come by and pick it up. Cool. Except, 10 days later when I go to pick it up. I'm told I have to wait while they take photos. EXCUSE ME! What lazy person didn't do this 10 days ago or back in Dec or back in October. Or even better, Hyundai of Tulsa had the tire kit in their possession since my last visit 10 days before this visit. After all of this, I'm told by the CSR that he needed a perfect 10 score for his service. Really, what has been perfect about any of this? The customer service person then proceeds to tell me it's not his or the dealership's fault but Hyundai's corporate policy. He then gave me the number to call Hyundai corporate directly. Still waiting on an acceptable resolution. Two things I know will come of this: 1. I will not be going back to Hyundai of Tulsa for ANYTHING if this is what I can expect service wise and 2. I will not be purchasing anything ever again from Hyundai if they don't change some policies. This is my first Hyundai... will it be my last, We shall see. Oh and watch out for the blatant selling of work you don't need. I don't drive much and only have around 2,800 miles on my garage kept, IONIC 5, that I've had for 10 almost 11 months. But they wanted me to pay them $89 for battery post cleaning. Wow!

Matthew my salesman was a pleasure to work with. Although the final sale price wasn't in my favor, his exceptional customer service is worth my recommendation.

Always great service, honest workers, and clean facilities! Very professional staff with great communication, explaining parts, and work needed or recommended. So happy to be part of the Hyundai family, gives me great peace of mind to have bought my car here and get the service here! Love my Santa Fe!