Keystone Chevrolet

Reviews

4.5 out of 5 4.5
132 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 27, 2018

    We went in to look at some of the trucks since Chevy has a lot of deals right now. The only reason we are even considering buying a new car is for the... warranty as my husband is a disabled veteran and about to have another neck surgery, so we don't want to be worried about a vehicle needing worked on at all. All of our current vehicles are paid off completely. After being shown several new trucks (which is what we went in to look at), we were then told to wait a bit until they could try to get us financed. We were called later that afternoon and told they had gotten us financed with about $3k down and to come on up. We drove the 30 minutes to the dealership only to be told that the salesman told us wrong and that they hadn't gotten us financed yet. The next day, we got an answer back that they could get us financed, but "not at a payment that they would sell it to us at". The salesman claimed that the payment was so high that he just couldn't sell it to us, but never told us the payment amount or what we had been financed for. Instead, we were directed to the used cars. We looked through their used cars online and found a couple that we liked that were still under warranties. When we asked about them, we were told they'd check on financing - again, we were never told what they had us approved for. The following day (this is day 3), we were told that they couldn't get us financed for either of the cars that we liked but they did get us financed on a new trade in they had, a GMC Terrain - which is a car model we'd considered. This particular car had pretty much everything we wanted except a warranty and had a bit higher miles than what we were really wanting. The 'manager' we had been dealing with had told us the price was $17,700 and that it had not been detailed yet and that there was just some 'minor' damage to the car that they would fix. However, we went to look at it and see if we could finally find out what we'd been financed for. When we got there, we were shown a 2016 GMC Terrain that had a cracked windshield, had damage to the front quarter panel and the front bumper, and had the hydraulics out on the back hatch. So, immediately it would have to be in the shop if we bought it. Plus, it had never even been checked by their mechanics for safety issues or problems. They ushered us into the office and then a 'manager' that we'd never met came in and told us that the payments we'd been approved at were $544-555 at 21% interest for 69 months - do the math on this, that's $37,536-$38,295 for an almost 3 year old car AND less than the price of the new trucks we had been looking at. This is also with us putting down $2000 and trading in a paid off car that Kelly Blue Book values for trade in at $4500-5500. We told them that was way too high and there was no way and got up to walk out. The 'manager' went back with his sheet and then came back. He started to show us where the price of this 2016 GMC Terrain was now $23,600-ish and tried to tell us that "this is what the bank makes us charge", saying this was all bank fees on up to the $37-38K. When we pointed out we were told the vehicle was $17,700, he told us he had no idea where the other guy had gotten that number. (They have an identical vehicle on the lot with less miles and no damage for $19,900 that's listed on their website.) At this point, we got up and walked out. I have NEVER been treated like I was this stupid in my life. Our credit has been run over 13 times each (for both my husband and I), sometimes multiple times for the same place. So, now our scores have dropped over this 3+ day period and we now worry about trying to go anywhere else because of what they have done with running our credit. It was absolutely ridiculous at the way that we were treated and I cannot imagine them doing this to anyone, much less a veteran.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 20, 2018

    Alex Tarasenko was very informative in helping me buy my suv. The process was pleasant and the wait time was reasonable. he help me buy through text, calls... and email, and the negotiating was smooth which made life easier with my job! Great guy to deal with. I Would recommend him to anyone. He presented himself as a gentleman, a rare find! Thanks Alex, I’m one happy suv owner. Remember if you need a car, ASK FOR ALEX!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 22, 2017

    We want to give thanks to Danny Henderson and our salesman; Miguel Weiss for their expertise! I would recommend this team.. Travel to Sand Springs for... your next vehicle purchase, guarantee you will be happy! Call Miguel at 9187910602 or email him at mweiss@keystonechevrolet.com and tell him we sent you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 1, 2018

    My wife went there to buy a used car and dealt with salesman named Jody. They wouldn't tell her sale price or value of trade in. They started credit... process without even asking her!! She confronted them about frame damage reported that she found while waiting for them..they avoided her questions.. Wouldn't recommend this dealership!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 16, 2018

    Brandon was very awesome and patience and over all great, work with us on several car its was a great experience !! Mr.Barrett worked with the pricing... and made us a great deal. THANKS BRANDON BARRETT !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 6, 2018

    the service I received from Matt Smith was amazing, and above and beyond. They gave me a great deal for my used car. I love my new car I would once again... love to thank Matt for his service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 6, 2018

    Used car salesman Matt Smith was very pleasant. He understood my family needs and did all he could to give us the best deal possible. We love our new vehicle.... I can now drive my family in complete comfort.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 13, 2018

    PLEASE SHARE! SCAM ALERT!! This dealership is running scams on customers to generate revenue. They tell you that you have been approved for a loan on their... cars then when its OUTSIDE of the thirty days to tag your vehicle the "bank" sends out a letter denying your application so when it's time to get the vehicle back to them they charge you as if it was a rental care charging more than 30 cents a mile!! Scam scam scam! Their Facebook page is set up so people can not leave reviews (go figure). So I'm doing my best to keep this from happening to others. I did find a web site with reviews similar to mine but if you aren't researching the dealership they do their best to keep things like this from going public. Our trade in blew a valve stem when we got the dealership, originally, and their service department charged us 125 dollars because our steam has a pressure censor in it. Well, Andy, the supposed dealership manager told us he would take a post dated check for two days so we could go ahead and get our vehicle back and the lying jerk cashed it anyway!! Thanks for that by the way. Andy told me point blank that he would be happy to "work with us" over this deal cause he didn't want a bad review. Well, he didn't keep his wordslike everyone else there. So I'm going to be leaving this review EVERWHERE I can! The initial experience was less than ideal. We went there due to the "credit immunity " program they advertise in our area. It's a lie. Straight up. Don't expect any kind of immunity. They ran our credit SEVEN TIMES, thanks for the credit hits guys. When we got there they wouldn't let US look at vehicles and only brought us ONE to test drive. And you guessed it! It wasnt what we were wanting. But we cooperated and it actually was a nice ride and good on MPG so we went forward cause the salesman Scott promised it was in our price range but would never actually quote the price.the payments were 180 dollars over what we wanted so OBVIOUSLY it was higher than our range but that didn't matter. And remember. The vehicles we WANTED to look at were well within our range. Well, the payments were not unmanageable and I liked it, so we moved forward. Fast forward 30 days, the day it would have been tagged and we get the letter from the bank! Andy is a liar and absolutely should NOT be trusted when you deal him.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 17, 2018

    I experienced the same quality of service as I did when I bought mine. Andy hooked me up with Chad Cummin’s. He showed Teresa some excellent used... cars. They have so many good quality used cars to choose from. Once she found the right car for her Andy gave us a great deal. They also put on new brakes and took care of all of our concerns. They also gave me a ride all the way to Broken Arrow so I could put in a full days work when I brought the car in for them to install the new brakes. Great job guys!!

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 14, 2018

    Chad Cummings made buying my 2 kids cars memorable and fun. He changed my car buying experience for the better. The finance Officer was fabulous also my... daughter never laughed so hard.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews