Reviews
Go somewhere else!!!!!
Brought my 2021 Sorento in for its routine oil and filter change. Picked it up a couple of hours later and drive home. The next day, I noticed oil all over my driveway. I popped the hood and noticed oil spilled all over my engine because the idiot forgot to push the dipstick down tightly. So oil shot out of the dipstick hole all over the place. Really? Wouldn’t that be the first thing and last thing you would check before closing the hood?
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
David, Thank you for your feedback. We are sorry that your engine was covered in oil. Our service technicians do their best to ensure that every aspect of the vehicle is taken care of but sometimes, things can be overlooked. We would love to assist you with your issue so that we can make this right. When convenient, please contact our Service Director, Blair Pickett, at blairp@jimmarshauto.com. Thank you for your time.
I was greeted within a reasonable period.
I was greeted within a reasonable period. After my service was completed the Service member sat down and went over everything that they did. All work was done to my satisfaction, and they even washed my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the positive feedback. It means a lot. We will share this with the team!
I had a brake job done on my Kia Sorento on May 17 2022
I had a brake job done on my Kia Sorento on May 17 2022 paid over $600 to have them not tighten lug nuts on front wheels jeopardizing safety. Long story short, my daughter drove from Las Vegas to Los Angeles with wheels about to come off. They only have 5 lugs on each wheel with 4 of them on the front wheels not tightened, a tragic/fatal accident could have occurred. Thank God for His protection and the honoring of his word "No weapon formed against me or my family shall prosper" Highly dissatisfied!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for your feedback. We are sorry that this happened and are looking into the details of your visit. When convenient, we'd love to discuss this with you directly so we can gather more details about your visit. When convenient, please reach out to our Service Manager, Blair Pickett at blairp@jimmarshauto.com.
Jesse was the absolute best.
Jesse was the absolute best. so helpful and I walked out beyond satisfied with his customer service. Thank you so much Jesse. Like Magic!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, that’s wonderful to hear! Thanks so much for the complimentary words about our staff. Have a great day!
Worst service department ever.
Worst service department ever. Service representative Bailey argues and berates you. The man talked to me like I was his child. I'm at least twice his age. Then the manager Todd defends him and tells the me I'm out of line for yelling after Bailey says he's "doing me a favor for even letting me bring my car in without an appointment." 'll never go back to their dealership for service or to purchase.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for how the situation was handled and are currently looking into what happened. Please know that this is not the type of experience we wish to give to our customers. When it's most convenient, email our Service Director, Blair Pickett, at blairp@jimmarshauto.com, so we can speak directly on the matter and share your feedback with our service team.
They tried to rip me off.
They tried to rip me off. $6K less for my trade than other dealers. They wanted $18K and my 2021 Tesla3 for an EV-6. I went to Henderson Hyundai and made the deal for a better car, Ioniq 5 and $5500.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention. We are so sorry that we couldn't agree on the right price for a new vehicle. Please know that our prices are competitive to the market, and we do our best to ensure every customer obtains the best deal. If you would like to discuss this further, please email our Internet Manager, Wes Baker, at wesleyb@jimmarshauto.com at your earliest convenience.
Your prices are not competitive. Three other dealers were $4600, $5100, $5500, and you were $18300. I believe your massive regional adjustment, all did it but none like you, and your lowball trade offer of $46000 were the reasons why. Others trade offers were $51,000, $52,000, and $55,000 which included the sales tax credit. I gave your salesman a VIN and he brought me out paperwork for a car that was a different color. I caught it but he said it was the right car just a computer glitch. I made a signed offer on this car. Now a team leader comes out with paperwork and says he can't give me more than $46K for my car if he sells me this car for $53K which now doesn't show a market adjustment. So I ask about the difference in pricing and he has paperwork for a different car, the original car I wanted. The salesman was actually dealing with me on the wrong car and this guy doesn't even divulge that when he brings the correct paperwork to me. So he goes back to his office and works up a new deal. Now jacks the price of his car $7500 for a market adjustment and still offers me only $46K for my trade. Also $2500 for a super charger and $900 for an alarm system was added without any mention to me. He was obviously hoping I wouldn't catch it. So now I have an Ioniq 5, a superior car to the EV-6 anyway, and an extra $12K in my pocket by walking out of this joint. Avoid this place like the plaque. You have been warned.
No place is perfect there’s always room to improve.
No place is perfect there’s always room to improve. I don’t even know if there was a free first oil change
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reviewing us! We appreciate your feedback and hope to work with you again soon. Have a great day!
I went out to the dealer to " look " at a Stinger and
I went out to the dealer to " look " at a Stinger and ended up leasing a Scorpion. Jesse "Magic" Martinez was a outstanding salesman. I found him to have expertise, knowledge and the professionalism that makes him a 5.0 salesmen that stands out above average and excellent in which was the prime reason for my lease. In addition, the sales manager " Sal" also made my visit a enjoyable experience. Jim Marsh Kia is a top shelf dealer and rates a "atta boy". They will have my continued business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is my opinion that Jim Marsh Kia is the most squared away car dealer in the Las Vegas’valley. Respectfully, Claude allen
We really appreciate you taking the time to leave us such a great review! We will definitely pass along the kind words to our staff, as they will be delighted to hear about your experience. Please reach out if you have any questions and we look forward to working with you again in the future.
Todd was excellent and took care of everything period.
Todd was excellent and took care of everything period. will definitely go back thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review. Have a wonderful day!
Provided quick and courteous warranty service for
Provided quick and courteous warranty service for defective battery. Received new battery for OEM battery which died suddenly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
So glad you had a great experience, Rob. Have a wonderful day!