Banister Nissan of Chesapeake

The process went fairly smooth. Geno and James were very patient and attentive. They also made sure to answer any and every question that I had.

I needed a new car because my old one put me down. I walked into Nissan of Chesapeake and was greeted by Davin Smith and he made me feel right at home. I was already nervous about purchasing a car but after working with him the deal was done. Anyone that is looking for a car, I will always point them to Mr. Davin Smith at Nissan of Chesapeake.

I received great service fast, friendly, helpful and enjoyable to deal with all involved in the purchase of a new car.

I was initially led to Nissan of Chesapeake after moving from Nashville, TN because maintenance was due on my leased vehicle. The staff in the service department was extremely friendly, so I decided when my lease was over, I was coming back to Nissan of Chesapeake to purchase a vehicle. I did just that and I am so glad I did. My car salesman, Mr. Ron Watson was caring, understanding, and patient with me, being that I am indecisive and particular. I appreciate the effort the staff puts forth when it comes to customer service in all departments. Keep up the great work!!! Also, special thanks to Mr. Ron Watson, because I LOVE my Maxima!!!;)

Second Nissan I have bought from this dealer. Excellent service. Friendly Staff

this was my third car i bought from nissan of chesapeake the salemans Charles Baker has excellent customer service skills ad he went out of his way to find me a car with in my budget.

When I first drove onto the property there were people waiting outside to greet us and help us. The process began as soon as I stepped inside. My sales person Giff McDonald was a very positive and person and encouraged a desired end result the entire time. The entire process went very smooth. I wanted a new car but expected them to try and start me at the used cars because that's what I experi at another lot, instead we went straight to the 2015 Altimas! I got a brand new car with a much much lower apr and I wasn't hassled or hounded by anyone. The entire dealership congratulated me on my purchase and they made me feel like they really wanted my business.

This dealership wasted my time and engaged in non stop hounding after I did not wish to buy from them. I stopped in and looked at a particular vehicle. Once I found out the mileage I said to the salesman, "This is probably out of our price range. It is probably in the upper 20s." He said, "Well, it is the end of the month and we can probably get you a deal." I told them what we could put down and what we could afford per month at the very most. Little by little, they asked me to up the down payment and up the payment. I agreed that we could up the down payment but not the monthly payment. The overall number was not a deal at all. In fact "the deal" turned out to be even more than their online price. I wasted three hours and then was hounded afterwards. They suggested that I lease the vehicle. I said, "Ummm....no, leasing a vehicle is a bad financial decision. We have kids and if they mess up the vehicle, we will own the vehicle." Upon closer look at the documents, they got my payments at what I wanted but over a SIX AND A HALF YEAR PAYMENT TERM. No thanks. This is a uses car. I do not want to be under hefty payments for six and a half years. Lastly, they tried talking me into it by saying, I wouldn't keep the vehicle for that long. Yes, so you trade it in, hoping that a dealership later will give you the money for a trade in toward your loan. As if they didn't already waste my time. I received a call ten minutes later and the next day after the dealership knew I was fed up. Just be honest from the start and have a regard for what one tells you is their budget.

Charles Baker is my salesperson. I say is because I have purchased at least two cars from Mr. Baker. He has a wonderful personality, very pleasant attitude, and extremely polite. When able and in need of a car I will always purchase a car at this Nissan dealership from Mr. Baker. He makes me feel very comfortable and excited with my entire experience of purchasing my cars. In my opinion Mr. Baker is a wonderful asset for the Nissan family and to potential customers.

I truly had the most wonderful experience purchasing my second Nissan, and was truly satisfied wit Nissan Chesapeake. First my salesman Mr. Charles Baker greeted me with the most inviting warm spirit, and made me most comfortable. Sincerely answered all my questions, professionally knowledgeable about the products and allowed me to make the ultimate decision. One of the most important aspects about making a big purchase is the customer service that is being provided by the business. Mr. Charles Baker and team members at Nissan of Chesapeake, were all an important part of making this purchase a smooth transition. I look forward to my continuous business of Nissan of Chesapeake.