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First Team Toyota

(100 reviews)
Visit First Team Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (877) 826-1032 (877) 826-1032
Used (877) 824-4034 (877) 824-4034
Service (757) 637-4930 (757) 637-4930

Reviews

(100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of First Team Toyota from DealerRater.

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Tommy Hancock - Best Salesman Ever!!

By far, Tommy Hancock has been the best car salesman I have ever dealt with. He is very knowledgeable and straight forward. In a business where honesty is hard to find, Tommy is certainly an exception and does not attempt to mislead you. He went above and beyond from beginning to end. If you are in the market for a vehicle, go see Tommy! Even if you do not want a Toyota, he can help you get the vehicle you want. You will not be disappointed! We would never think of buying a vehicle from anyone else going forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tommy Hancock Best salesman I have ever worked with. As...

Tommy Hancock Best salesman I have ever worked with. As a retired law enforcement officer and veteran I value service and attention to detail, an I received that plus more while at first team Toyota. Tommy made me feel like family. He helped me pick an amazing car for my daughter and even took the time to help me surprise her. I have NEVER been treated so well at a dealer before. I recommend, no I request you give him opportunity to put your family in a good quality vehicle. Brian

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I got to the dealership and the truck i was looking at...

I got to the dealership and the truck i was looking at was already parked out front, ready for a test drive. Went inside with Tommy where he eagerly handed over the keys and I took her around the block. Tommy was a great sales representative, very knowledgeable about the market and we came to a deal very quickly. He helped me get a good loan with a low interest rate being that im a first time buyer. Thanks Tommy! Your help did not go unnoticed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome buying experience and AMAZINIG SERVICE!

Let me start off by saying that as soon as I got out of my car I knew I was in the right place. Tommy was outside to greet me before I even hit the door. It was cold, rainy and of course this Covid-19 Advisory is in effect, but that didn't stop him! He complied with all the advisory rules and so did the dealership. Tommy made magic happen and so did his colleague Shlomo, the finance manager who who finalized my deal. I told Tommy exactly what I wanted, and he made sure I left with that. He was honest, upfront, funny and such a pleasure to work with! He didn't cut corners or try to sell me anything I didn't want, and I walked out feeling like I made a wonderful decision thanks to him. The First Team team went above and beyond to make sure I was happy and satisfied and I couldn't be more grateful for them, especially Mr. Tommy Hancock & Mr. Shlomo. I finally have my dream truck thanks to them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sherron Bent, Wonderful Salesperson!

Sherron Bent is a first class representative of First Team Toyota. He greeted me immediately at the door and guided me in a genuinely friendly and informative manner throughout my experience purchasing my 2018 Nissan Rogue. Sherron thoroughly answered all of my questions with interest and patience, and seemed sincerely focused on helping me to secure a vehicle that met my needs and hopes, alike. In what could have, easily, been a frustrating or nerve wracking endeavor, Sherron's knowledgeable accompaniment on this vehicle purchasing adventure was a reassuring comfort and relief. I highly recommend, to anyone in the market for a vehicle, that they seek out Sherron's solid and trustworthy company on that journey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sherron Bent was the first to meet me on the lot. He was...

Sherron Bent was the first to meet me on the lot. He was extremely professional and listened to me explain my situation and what I was looking for in a vehicle. Based on my needs he showed me several trucks. There was no pressure to purchase only concern for helping me find the right vehicle. He is an outstanding salesman with the highest moral character. If you are looking for a new or used vehicle he is the man to see.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sherron Bent is a 5 star salesperson. He is extremely...

Sherron Bent is a 5 star salesperson. He is extremely accommodating and everything you want in a salesperson. I highly recommend Sherron if you’re looking for a great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had an amazing experience buying my vehicle from Nick...

I had an amazing experience buying my vehicle from Nick Vendt. He understood my budget and worked with me to stay within my requirements. Everyone at the dealership were so friendly and professional, making me feel “right at home.” I will definitely be coming back to purchase my next vehicle from this store.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had a great experience working with Tommy and Nick....

Had a great experience working with Tommy and Nick. Outstanding customer service and explained every step of the way. Would recommend 100% to purchase your next vehicle from First Team Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sherron Bent was a pleasure to work with when trading in...

Sherron Bent was a pleasure to work with when trading in my lease for a newer Highlander model. Very knowledgeable and friendly associate to work with and made for a smooth no hassle experience. Was in and out with a new vehicle same day. Talk about efficiency! Would certainly recommend to a friend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.