Skip to main content

First Team Toyota

(103 reviews)
Visit First Team Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (877) 826-1032 (877) 826-1032
Used (877) 824-4034 (877) 824-4034
Service (757) 637-4930 (757) 637-4930

Reviews

(103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of First Team Toyota from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent used car experience

I found the car I wanted at a great price online at this dealership. I worked with Jennifer in Internet Sales and Dan Toner in the sales department. They were both great. Helpful, honest and very responsive. I asked for additional pictures of the car and received detailed pictures including minor dings almost immediately. The dealership was 3 hours away and when I got there the car was exactly as described. There were no scams, pressure, or secret costs added on. The transaction went quickly and I was on my home in my car within 90 minutes of arriving. Exceptional experience. Would definitely recommend the dealer and Dan Toner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Too unreliable,strange customer relations.

In dealing with First Team dealerships twice,I've learned not to deal with them at all.The first time I tried to buy a car (a used Mustang) from them at their First Team Honda dealership,they raised the price by $2000 between the test drive and when I got back home to consider the deal.They denied the price rise,and pestered for 3 months for me to buy the car at the higher price.Not very likely.Recently,we test drove a dodge ram truck at First Team Toyota and found that it fit our needs perfectly.We told them we liked it and would arrange the money over the next two days.By the time I returned,they'd lowered the price for another customer(which they wouldn't do for us) and sold it to the other customer.Great guys to avoid.I've learned my lesson,and am telling others about the dealer's games.There are much better people out there to deal with.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Don't go there

I wasn't going to write a review until I received in the mail today, an advertisement for " Free check engine" 27 days after I paid $99.00 for check engine light inspection along with getting a tune up and Fuel system service - THAT I DID NOT ASK FOR. I WAS SCREWED!!!!! as long as I own my Matrix it WILL NOT GO THERE FOR SERVICE AGAIN!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Be Cautious!

This dealership promised me a feature that was not present on a vehicle to get me in the door. They did not provide a Carfax and I later discovered the vehicle was involved in a previous accident. It also smells like smoke and the odor will not go away. I’ve asked them for assistance in finding a new vehicle and they refuse to respond to emails and phone calls. They also have no return policy on vehicles. Be cautious in dealing with them…..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

"Happy Customer"

Dan Toner was very professional and dedicated to making sure not only was I getting what I desired, but also what I could afford. Great customer service around the board. I'm so glad God led me to "First Team Toyota."

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Came in for an oil change

Took my car to get an oil change. Get in my car and the check engine light, VCS light and my Track light was in. Don’t know much about cars but I do know that those lights should not be on after an oil change. After driving half way home and having to take my car back to the dealership twice. I’m very unhappy and my whole morning spent driving back and forth. Been coming here for years. Will not be coming back

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

No pressure from Dan Toner

We just bought our 2017 Camry and couldn’t be happier. Dan was very nice and answered all our questions. He was not pushy or over bearing. He made the experience easy and more enjoyable than we expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dan Toner

Great service. Friendly atmosphere. Great prices. Excellent cars. I love the perks you get with the car. They work with you to make sure you get the best deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome!

I was looking for a SUV, and my salesperson Caleb Lyons was a great help. The process was very simple very happy about my new vehicle (2014 Ford Escape S). Thank you so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Margie for the review! We appreciate your business with us and hope you are enjoying your new vehicle.

Incorrect Advertised Price

Multiple vehicles were listed for a price that was $3500 less than the lowest price they were willing to honor. They stayed it was a mistake, but remained unchanged on their site for an extended period of time. Feels like a deceitful tactic to get people in the door.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No