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Richmond Ford Lincoln

(1,275 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 14 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (804) 773-4931 (804) 773-4931
Used (804) 793-9112 (804) 793-9112
Service (804) 773-4985 (804) 773-4985

Reviews

(1,275 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Richmond Ford Lincoln from DealerRater.

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WOW.... What a great experience while navigating the...

WOW.... What a great experience while navigating the purchase of my new F-150. Coming in late in the evening on New Years Eve was not by design but you guys took great care of me and got me on my way feeling very good about my decision and the deal. Truly a win-win for all parties and I am extremely grateful for a great car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The staff was very friendly and helpful. I worked with...

The staff was very friendly and helpful. I worked with James and he made the process very easy and his personality is outstanding. I will definitely recommend this dealership to all my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The sales staff was very friendly, helpful and...

The sales staff was very friendly, helpful and knowledgeable. Upon arrival I was greeted by my salesman in a timely fashion and my vehicle was warmed up ready to test drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was very friendly and they clearly wanted to...

Everyone was very friendly and they clearly wanted to make the customer happy. All the cars on the lot were very nice and the people I worked with definitely went above any beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review! Nice is what we strive for.

Just purchased an new Edge and could not be more...

Just purchased an new Edge and could not be more pleased!!! Marco Verdone is the best at facilitating a purchase. He has a wealth of information about the cars and all the options. He is quite pleasant and his patience with all our questions was great! This is our second vehicle to purchase with Marco's help. The next one will be a "Marco" vehicle also. We drive right on past other dealerships on our way to the downtown Richmond Ford location. That's because the deals and the service are superior at that location. Go on in and ask for Marco Verdone. You will leave with pleasant experience and a great vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We look forward to seeing you again!

Great customer service! We were unsure if we was going to...

Great customer service! We were unsure if we was going to get a good deal on a vehicle after looking at other places and Mike had us feel very comfortable. We got an awesome deal. Mike is really nice and explained everything clearly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review!

We recieved received great customer service from the time...

We recieved received great customer service from the time we walked in till the time we left. Will definitely recommend the dealership and our agent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and recommendation!

I have had a greater time with the gentleman Jonathan...

I have had a greater time with the gentleman Jonathan Reed. His poise as a person is awesome especially how he helped in purchase of my new vehicle. Richmond Ford Lincoln is blessed to have him on their team as a great salesman. I am enjoying my new vehicle. Come see Johnny.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know about your experience! We are happy you are enjoying your new vehicle!

Very happy with my experience and got a great truck!...

Very happy with my experience and got a great truck! Marco was great and so was finance and the management was great. This makes vehicle number 5 vehicles in 5 years from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We can't wait to see you for number 6!

Brandon is awesome!! He met every need I had, answered...

Brandon is awesome!! He met every need I had, answered every single question. He was respectful, helpful and kept me in the loop! Brandon went above and beyond to meet my needs and I’m so thankful to have met him!! If you’re looking a great salesman it’s Brandon!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know about your experience!