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Richmond Ford Lincoln

(1,275 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 14 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (804) 773-4931 (804) 773-4931
Used (804) 793-9112 (804) 793-9112
Service (804) 773-4985 (804) 773-4985

Reviews

(1,275 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Richmond Ford Lincoln from DealerRater.

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Shaakir Seedat is a long-time friend of mine and made the...

Shaakir Seedat is a long-time friend of mine and made the car buying process painless and simple. We spent nearly an entire Saturday test driving different vehicles and he made sure I was fully informed with each truck we looked at. There was no pressure to make any sort of decision and he clearly and concisely laid out different financing options based on my budget. When it came time to buy a few days later, we spent nearly another full day discussing different options and worked out the plan that accommodated me best. I walked away with a great new truck and highly recommend working with Shaakir and the Richmond Ford Lincoln team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I worked with Stephen to finalize the sale of my new...

I worked with Stephen to finalize the sale of my new truck and he was extremely helpful and accommodating. He went out of his way to help get my APR as low as possible and worked in a warranty within my budget as well. He made sure to emphasize that his goal is to help meet the customer's needs as best as possible as opposed to making the largest sale possible. I highly recommend working with him and the team at Richmond Ford Lincoln.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

To all the guys at Richmond Ford Lincoln that made my...

To all the guys at Richmond Ford Lincoln that made my purchase a success I would like to thank you all, from Chris Paulk to Justin (Bam Bam ) Turner to Dino and James Johnson Richmond Ford is my go to dealership for my auto needs this is my second truck from Richmond Ford thank you for everything .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kevin Chillin, can't say enough about him. I spoke with 4...

Kevin Chillin, can't say enough about him. I spoke with 4 other sales managers before I came to Richmond Ford. He was head and shoulders above all of the others. Kevin was friendly, very helpful, and someone who I could negotiate with in a friendly manner. It's quite simple, I would not have come to Richmond Ford to buy my Escape if it were not for him. Brandon was our salesman, and he was very friendly, informed, helpful, answered all of my questions, even called the next day to check on us. I highly recommend Brandon, and outstanding young man.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I’m rather belated with this review, however when we...

I’m rather belated with this review, however when we first purchased our truck we had a problem and Chris was outstanding to work with in all regards. I appreciated his communication and top notch service. Sharla Pence

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Brandon Ferrara was my salesman. He was polite, efficient...

Brandon Ferrara was my salesman. He was polite, efficient and seemed to know a great deal about the sales process. Buying my first car was a breeze thanks to Brandon! I recommend everyone buying a Ford through him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

James 'JR' Craft was the first the face I saw after a bad...

James 'JR' Craft was the first the face I saw after a bad experience at Richmond Ford Glen Allen. I explained what happened & what I needed. Between him & Jaz they was able to get us in our Explorer XLT. They were very patient & understanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Eat a dick Sean! May karma repay your debts ten fold!...

Eat a dick Sean! May karma repay your debts ten fold! Good job on your hiring process Richmond Ford..please step up your background checks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Brad was patient and very helpful. His after sale care...

Brad was patient and very helpful. His after sale care was as good as when he was making the deal. He made me feel he had my best interest at heart.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I've purchased a few cars over the years, and my...

I've purchased a few cars over the years, and my experience with at Richmond Ford by far the best. Specifically, working with JR (James) to purchase my new F150 was phenomenal. From our first conversation to picking-up my car, JR communicated frequently and effectively. He was thoughtful and authentic throughout the entire process by answering my questions and setting reasonable expectations. I could easily see he had my bests interest in mind and I came to consider him more of a trusted advisor during the car buying process. I'd recommend him to anyone interested in purchasing a new car and he'll be the first person I contact when I need a new truck down the road. 10 out 10!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.