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Napa Nissan

(64 reviews)
Visit Napa Nissan
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 11:00am–6:00pm Closed
New (888) 379-1746 (888) 379-1746
Used (888) 864-6145 (888) 864-6145
Service (888) 690-9242 (888) 690-9242

Reviews

(64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napa Nissan from DealerRater.

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Salesman Jason James was very courteous and answered all

Salesman Jason James was very courteous and answered all my questions regarding the vehicle. All documents had to sign were explained and contract gone over line by line so knew exactly what I was signing. Recommend for anyone car shopping. Variety of vehicles available good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello Teresa, we appreciate you taking the time to leave us this feedback. We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

As easy and straightforward as a car purchase could be.

As easy and straightforward as a car purchase could be. They are old school so it was a pleasant time traveling experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad you appreciated our printer Steve! :) Thank you for your awesome review. Enjoy your new Nissan!

Amazing customer service.

Amazing customer service. Armando is the best, Ive been going to him for many years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hey Nayra! Thank you for the review and for trusting us with your business. Thank you again for the great review! Please don't hesitate to reach out to us if there's anything more we can do!

Napa Nissan provided the best car buying experience I can

Napa Nissan provided the best car buying experience I can remember! Jason was my initial contact, but I also had the opportunity to work with Aaron and Armando. These three gentlemen are total professionals and work as a team for customers in every way possible. I’ve purchased many cars over the years and this is my first Nissan. I am a totally satisfied customer in every possible way. A big THANK YOU to Napa Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Jeff and thank you for the amazing review! We are glad you enjoyed your visit here at Napa Nissan! We look forward to seeing you in the future. :)

Jason was excellent to work with easy to ask questions

Jason was excellent to work with easy to ask questions and get answers helped out in every way that he could made me feel very comfortable. I would absolutely buy car here again no pressure thank you again for all that you did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback about Jason and Napa Nissan. Very glad you're happy and hope to see you on your next purchase. Drive safe!

Jason was fantastic in working with me to get the car

Jason was fantastic in working with me to get the car that I was interested in no pressure making sure all my needs were taken care of. Stayed in constant contact and made sure I was satisfied and all that was going on great dealership. Excellent cells people thank you for all that you did Denise

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Denise Thanks for your business and we are glad your completely satisfied with your purchase.Enjoy the ride!!

I couldn’t be more happy with the service and treatment I

I couldn’t be more happy with the service and treatment I received. From beginning to end. Would always purchase and service at Napa Nissan. Two thumbs up!!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Deanna, thank you for taking the time to leave a review for us at Napa Nissan, Inc.. We're happy we could meet your expectations! Until the next time we meet, take care!

I don't bother doing reviews, but the experience was so

I don't bother doing reviews, but the experience was so outstanding that they were deserving of a great review. They maxed out all the stars available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for all your great remarks.Glad the team at Napa Nissan made you comfortable.Customer satisfaction has been our goal for 60 years in business.Let us know if we can help you in the future.

Armando , was very easy to talk too.

Armando , was very easy to talk too. No , pressure at all to buy a car! He was also supportive regarding my price range. I was super nervous about getting a murano I been driving Xterra for twenty years. All of The Nissan staff in Napa were kind and reassured me that I was getting a great SUV. So far so good, but it is definitely different driving A Murano versus Xterra! Thank You, Nissan Napa

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Laura, thank you for your kind review! We are glad that you had such a great experience with us. Look forward to seeing you in the service bay for your maintenance! :) Thank you again!

My family and I always have a good experience when we

My family and I always have a good experience when we come here! We have purchased multiple cars here and always send our family/friends here! Friendly, knowledgeable, non-pushy, honest team here and we’re thankful for that!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We are grateful to have customers like you! Your kind words have great significance and motivate us to do better! :) Looking forward to your next visit!