Reviews
I purchased a used 2015 truck that needed transmission
I purchased a used 2015 truck that needed transmission work; no problem they just put in a new one. Even though I put a small dent in the loaner, they waived any charges. Mayo was excellent as is the service department. Trade in was fair and price was reasonable. John North is where quality still lives in America.
I purchased a used 2015 truck that needed transmission
I purchased a used 2015 truck that needed transmission work; no problem they just put in a new one. Even though I put a small dent in the loaner, they waived any charges. Mayo was excellent as is the service department. Trade in was fair and price was reasonable. John North is where quality still lives in America.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This is the third car we’ve bought from here, and we’re
This is the third car we’ve bought from here, and we’re always pleased with the level of service! They went above and beyond to find us exactly the car we were looking for.
This is the third car we’ve bought from here, and we’re
This is the third car we’ve bought from here, and we’re always pleased with the level of service! They went above and beyond to find us exactly the car we were looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They listened to my wants.
They listened to my wants. There was no high pressure sales spiel. Follow up questions were easily answered.
They listened to my wants.
They listened to my wants. There was no high pressure sales spiel. Follow up questions were easily answered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The never responded.
The never responded. I sent 2 messages. I would never buy here. At least say if it was available one way or the other.
The never responded.
The never responded. I sent 2 messages. I would never buy here. At least say if it was available one way or the other.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Chris, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please contact Ron Carlson, at 620-343-1700 or at ron@jnford.com at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Great salesmen.
Great salesmen. Got us the right car and treated us like family making sure everything worked out for us.
Great salesmen.
Great salesmen. Got us the right car and treated us like family making sure everything worked out for us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service department
Had a Warranty recall. The job was done much sooner that I was told and done correctly.
Great service department
Had a Warranty recall. The job was done much sooner that I was told and done correctly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Oil Change
They get you right in and always do a great job. I have been a customer since the end of 2015.
Oil Change
They get you right in and always do a great job. I have been a customer since the end of 2015.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sharada, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Fast and accurate.
Fast and accurate. Appreciated the inspection notes. Outstanding staff. Dave was my guy this time around and was great at explaining my service. Won’t go anywhere else.
Fast and accurate.
Fast and accurate. Appreciated the inspection notes. Outstanding staff. Dave was my guy this time around and was great at explaining my service. Won’t go anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Still Coming Back
The Service Department at John North in Emporia, KS continue to provide reliable maintenance for my vehicle. Thank you to all!
Still Coming Back
The Service Department at John North in Emporia, KS continue to provide reliable maintenance for my vehicle. Thank you to all!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lory, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
I had to put my rear floor back together after having the
I had to put my rear floor back together after having the battery replaced. Also, there was a plastic piece left on my replacement wipers. Not the usual quality of work that I'm used to from Quick Lane.
I had to put my rear floor back together after having the
I had to put my rear floor back together after having the battery replaced. Also, there was a plastic piece left on my replacement wipers. Not the usual quality of work that I'm used to from Quick Lane.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair