John North Ford

I recently took my 2014 Mustang in to John North Ford for an airbag recall. The service department was friendly and provided quick, efficient replacement work. I appreciate the Ford notifications and the great service at the Emporia John North Ford.

It was very relaxing to sit and watch the Kansas City Ball game. The service was very good.

Check your fluids after going there. Caleb was supposed to do a simple flush of fluids and when I checked they blamed it on the engine. Come to find out not only was my coolant not done properly but the guy got mad and cut my power connector to my trailer hookup to my trailer. Had other issues in the past like not doing the recalls like they were supposed to. I'll be taking it somewhere else for now on unless I'm able to get down and do it myself.

Guys always do a good job! Service is always good if there is a problem after service they always take care of it but that is very rare

I am really happy with my purchase! I have purchased several vehicles over the years from them, both used and new and have always been treated well. My favorite dealer!

The service writer was very friendly and knowledgeable of explaining what services they were doing on my van. Pricing was very reasonable. Service was done in a reasonable amount of time.

I have always been very pleased with the service from John North Ford. I did notice one item that I didn't like after recently having a DEF heater replaced. To replace the heater the DEF tank must be removed. This is a difficult job since the mechanic is working blind during several steps. Regardless they replaced the heater and 5 hours later I was on the road. A few days later I went to add some DEF fluid and when I removed the cap from the DEF tank, I noticed quite a bit of grit and dirt inside the fill tube and inside the cap. This really concerns me since Ford literature talks about how important it is to keep this clean to prevent immediate failure of the DEF heater/pump. The cap has to be removed in order to remove the DEF tank and to reinstall it. So it is susceptible of allowing debris during this procedure. They should stuff a clean lint free rag inside the tank neck to prevent dirt and grit from entering tank. Hopefully I won't pick up any of this grit and have to go through this repair again.

We have always been treated with courtesy and respect. Staff is friendly and knowledgeable. All service is done in a timely manner. We appreciate having our vehicle serviced by your company.

I've taken my Nissan Rogue here for years to be serviced and they've always done a great job. They also do not try to over sell you on extras. Great staff too!!

I had an intermittent problem. They found it and had it repaired in a day, Outstanding.