Reviews
Picked vehicle I wanted.
Picked vehicle I wanted. Agreed on terms. Got my own financing and dealer sent bill of sale including tax title transfer. Was told they would pay the tax for my state and take care of transfer plates. When I arrived at facility with amount the sent to my lender including tax and title transfer. I was told since I didn?t use their lender I would have to take care of my own title transfer and pay my own taxes. I had to wait over a week to get the overpayment back and go handle this myself. First check they sent had no signature. Very frustrating experience. Purchasing a vehicle should be a seamless Easy time. Stand by the terms you said. Won?t be back.
Picked vehicle I wanted.
Picked vehicle I wanted. Agreed on terms. Got my own financing and dealer sent bill of sale including tax title transfer. Was told they would pay the tax for my state and take care of transfer plates. When I arrived at facility with amount the sent to my lender including tax and title transfer. I was told since I didn?t use their lender I would have to take care of my own title transfer and pay my own taxes. I had to wait over a week to get the overpayment back and go handle this myself. First check they sent had no signature. Very frustrating experience. Purchasing a vehicle should be a seamless Easy time. Stand by the terms you said. Won?t be back.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Miss. Drake, I am truly sorry for the mistakes you encountered while dealing with our store. I was the one that penciled your deal and gave the numbers to the sales person. Unfortunately I did not take the sales tax out of my numbers before we gave you the dollar amount to take to your bank. You are correct the process should have been seamless, we have to do better.
Bought car with 57000 miles on it.
Bought car with 57000 miles on it. Owned for 14 days then left stranded 600 miles away with broken transmission. dealer doing diagnostics said metal shaving in transmission and oil cooler which would require $10652.30 repair. Had front seal leaking that had been doing it for "some time". Guess the inspectors at Pundmann didn't look very well. When buying the vehicle, I already had my financing in place and told them 5 times not to run a hard credit check because it would raise my credit score unnecessarily. They did it anyway and now my score is higher if I try to borrow any more money for the repairs. Thanks Pundmann. Worst car buying experience in my 72 year-old life.
Bought car with 57000 miles on it.
Bought car with 57000 miles on it. Owned for 14 days then left stranded 600 miles away with broken transmission. dealer doing diagnostics said metal shaving in transmission and oil cooler which would require $10652.30 repair. Had front seal leaking that had been doing it for "some time". Guess the inspectors at Pundmann didn't look very well. When buying the vehicle, I already had my financing in place and told them 5 times not to run a hard credit check because it would raise my credit score unnecessarily. They did it anyway and now my score is higher if I try to borrow any more money for the repairs. Thanks Pundmann. Worst car buying experience in my 72 year-old life.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I purchased a 2019 Ford Explorer from Steve Pundmann and
I purchased a 2019 Ford Explorer from Steve Pundmann and I have to say it by far was the smoothest transaction I have ever had with a vehicle purchase. In and out in 2 hours!!! AND I LOVE MY EXPLORER!!!! I am glad I am part of the Pundmann Ford Family!!!
I purchased a 2019 Ford Explorer from Steve Pundmann and
I purchased a 2019 Ford Explorer from Steve Pundmann and I have to say it by far was the smoothest transaction I have ever had with a vehicle purchase. In and out in 2 hours!!! AND I LOVE MY EXPLORER!!!! I am glad I am part of the Pundmann Ford Family!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your purchase, Belynda! Our team truly enjoyed having you here, and we wish you many happy and safe miles. We're here for any future needs and hope to see you again.
Great experience again with the Pundmann Team!
Great experience again with the Pundmann Team! Micheal Pundmann, Eliot Star and Lynn Downey once again came thru with an excellent buying experience!
Great experience again with the Pundmann Team!
Great experience again with the Pundmann Team! Micheal Pundmann, Eliot Star and Lynn Downey once again came thru with an excellent buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!
They did it again exceeded expectations and I set a high
They did it again exceeded expectations and I set a high bar will be back soon
They did it again exceeded expectations and I set a high
They did it again exceeded expectations and I set a high bar will be back soon
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your purchase, Steve! Our team truly enjoyed having you here, and we wish you many happy and safe miles. Come on back to see us!
Great to work with.
Great to work with. The access and style of the location are very weird, but buying process went smoothly. Negotiation was fair, and the F&I office experience went great also-no pressure.
Great to work with.
Great to work with. The access and style of the location are very weird, but buying process went smoothly. Negotiation was fair, and the F&I office experience went great also-no pressure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the outstanding rating, Adam! Our team enjoyed having you here, and we look forward to your next visit.
Very pleased with the handling of the sale.
Very pleased with the handling of the sale. Almost no wait time. I did notice on the envelope for the paperwork, that the address of the DMV is incorrect. It, the DMV, is on Zumbhel now not on Raymond.
Very pleased with the handling of the sale.
Very pleased with the handling of the sale. Almost no wait time. I did notice on the envelope for the paperwork, that the address of the DMV is incorrect. It, the DMV, is on Zumbhel now not on Raymond.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bernard, we are happy we could make your experience a positive one! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales person was extremely helpful and found what we were
Sales person was extremely helpful and found what we were wanting. We will definitely do future business with them again.
Sales person was extremely helpful and found what we were
Sales person was extremely helpful and found what we were wanting. We will definitely do future business with them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review! It was such a pleasure having you here, and we hope to see you again.
Kevin and the rest of staff were very helpful in the
Kevin and the rest of staff were very helpful in the buying experience. We would highly recommend Pundmann for any ones future purchase. Thank You
Kevin and the rest of staff were very helpful in the
Kevin and the rest of staff were very helpful in the buying experience. We would highly recommend Pundmann for any ones future purchase. Thank You
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the great review and recommendation, Joyce! It was such a pleasure having you here, and we wish you all the best. Come back to see us!
The staff from sales to finance are the best in the
The staff from sales to finance are the best in the world, helping us every step of the way.
The staff from sales to finance are the best in the
The staff from sales to finance are the best in the world, helping us every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the outstanding review and congratulations on your purchase! Our team truly enjoyed having you here, and we wish you many happy and safe miles. We'll see you next time!