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Laird Noller Automotive Laird Noller Lawrence Ford

(2,193 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2016 state dealer award
View 9 awards
2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2025 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9625 (855) 346-9625
Used (888) 596-4872 (888) 596-4872
Service (785) 402-1029 (785) 402-1029

Reviews

(2,193 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laird Noller Automotive Laird Noller Lawrence Ford from DealerRater.

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The service was very quick and reliable. I did most of...

The service was very quick and reliable. I did most of the deal online and over the phone and I enjoyed it. The car is great. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great job I really enjoyed the experience and is very...

Great job I really enjoyed the experience and is very satisfied with the car I picked I would and will refer my friends and family to here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I have to say that I was very impressed. This was my...

I have to say that I was very impressed. This was my first car that I purchased all on my own. I visited the dealership about a month ago. Did not find the right fit for what I was looking for. I said I would keep looking. About two weeks later, my sales person Mike Smith, called to say that he had gotten me approved for a loan and that he had found me a car. I about dropped the phone. I had no idea that he had continued to work on the sale for me. I came in, looked at the car and liked it, so we started the process of the sale. That shows commitment to his customers! I have never had a sales person search for a car for me for two weeks without me knowing about it. That was impressive and I will come back to this dealership for that reason. My friends have all been told that Mike Smith at Laird Noller really has his customers interest at heart and I thank him for that. Thanks Mike!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mercedes found and bought

I have to say that I was very impressed. This was my first car that I purchased all on my own. I visited the dealership about a month ago. Did not find the right fit for what I was looking for. I said I would keep looking. About two weeks later, my sales person Mike Smith, called to say that he had gotten me approved for a loan and that he had found me a car. I about dropped the phone. I had no idea that he had continued to work on the sale for me. I came in, looked at the car and liked it, so we started the process of the sale. That shows commitment to his customers! I have never had a sales person search for a car for me for two weeks without me knowing about it. That was impressive and I will come back to this dealership for that reason. My friends have all been told that Mike Smith at Laird Noller really has his customers interest at heart and I thank him for that. Thanks Mike!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you!

Our experience was great! Mike Brady really took care of...

Our experience was great! Mike Brady really took care of us! When I brought the car in to be simonized Mike promptly had a car ready for me to drive back to work. I would recommend the dealership and Mike Brady to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My experience at laird Noller was the best car buying...

My experience at laird Noller was the best car buying experience in my life. Josh hocke was outstanding , he took care of everything and listened to what I wanted and did not try to sell me something I did not want . Waited for me and my wife to get there even though it was near closing. Scott in finance is exceptional , He was very kind and patient , he explained everything to us and also shopped around and got us a very good interest rate . I appreciate his and Josh's commitment to customers as well as there professionalism . I would highly recommend this dealership to everyone and when I get another vehicle, it will be through them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Updated Review --- Initially I had a great experience...

Updated Review --- Initially I had a great experience purchasing a car with Laird Noller. Two days later I found the clear coat peeling and requested assistance to cover the estimated repair cost of $1,022. Laird Noller's contribution brought my estimate repair cost to $964. I am very disappointed that I chose to purchase a car and now have a $964 bill that has to be paid before the winter. I am a working single mother and I am shocked that after all the rave reviews on Laird Noller that they were unable to assist me further than their offer. I would have never asked for assistance if some time had gone by. But my request from a problem two days later does not seem unreasonable to me. Although I love the car I bought, I feel regret in this experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

And although Mike was with a customer upon my arrival, his co-worker Anthony Thompson assisted me to move the process along and answer any questions. I appreciated both Anthony and Mike's service that day. Jeff Kirwan was also very professional and helpful.

Great experience

This was the best car buying experience that I have ever had. I started through the USAA car buying service and Mr. Hoke contacted me via email. He answered my questions, and located the vehicle that I wanted within one day. I emailed him the specifications of my trade and what I wanted and he made it happen. Once we arrived at the dealership, Mr. Hoke was there to meet us with everything prepared for purchase. We were in and out of the dealership within an hour and a half. That is the quickest car buying experience that I have ever had. Everything was flawless, and I will be recommending this dealership to my Soldiers and others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you!

This was the best car buying experience that I have ever...

This was the best car buying experience that I have ever had. I started through the USAA car buying service and Mr. Hoke contacted me via email. He answered my questions, and located the vehicle that I wanted within one day. I emailed him the specifications of my trade and what I wanted and he made it happen. Once we arrived at the dealership, Mr. Hoke was there to meet us with everything prepared for purchase. We were in and out of the dealership within an hour and a half. That is the quickest car buying experience that I have ever had. Everything was flawless, and I will be recommending this dealership to my Soldiers and others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Sean was very knowlegable about your products and walked...

Sean was very knowlegable about your products and walked me through the entire process including fianancing without being a pushy salesman and very friendly personality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.