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Laird Noller Automotive Laird Noller Lawrence Ford

(2,193 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2016 state dealer award
View 9 awards
2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2025 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9625 (855) 346-9625
Used (888) 596-4872 (888) 596-4872
Service (785) 402-1029 (785) 402-1029

Reviews

(2,193 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laird Noller Automotive Laird Noller Lawrence Ford from DealerRater.

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We had a very easy car buying experience with Josh. He...

We had a very easy car buying experience with Josh. He contacted us through the USAA car buying service and was very professional and helpful. He was able to locate the exact car I requested and had it ready and waiting for when we arrived. I highly recommend them for the best car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had a great experience buying my 2014 Fusion from Josh...

I had a great experience buying my 2014 Fusion from Josh Hoke. Most of the communication was done via email and on my own time, but Josh was extremely quick to respond to all of my questions. He went out and found the exact vehicle I was looking for. He was up front and honest on what they could do from a pricing perspective on the new vehicle and on my trade. Everything went as discussed via email. There were no games or gimmicks. When you get aggressive pricing, you always wonder if there are any "gotchas". With Josh there wasn't any of that. I also, drove all the way from Kansas City to Lawrence because of his attentiveness to my questions and his ability to get what I was looking for. I highly recommend working with Josh and LairdNoller.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Buying experience!

I have purchased many vehicles in my life and this was the easiest and fastest experience yet. There were no surprises and they treated us very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you!

Great people to work with!

Dan treated me with respect and fairness. Was thurough and followed up at my pace! A great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you!

They treated me with a great deal of honesty and respect....

They treated me with a great deal of honesty and respect. I think I have a great car at a fair price! Extremely knowledgable about the car and worked hard to get what I wanted without pushing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience - will be back.

We originally connected with Greg to look at a used sedan for our family. He was great - patient, knowledgable and not at all pushy - but we just weren't sure that was the type of car we really wanted. After stewing about it for a week or so (during which Greg didn't hassle us even once) we decided we wanted a Kia Soul and started working with the local Kia dealership. It was a terrible experience. Thankfully, Greg had just gotten a Soul into the inventory that completely fit our needs and we went back to him. So happy we did. The deal was easy and believe it or not - fun! Our take-away from this experience is that - at least for us - its important to work with someone you like and trust. Greg was our guy. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you!

I bought a vehicle in 2005 from Laird Noller in Topeka...

I bought a vehicle in 2005 from Laird Noller in Topeka and have been completely satisfied and now same with Laird Noller in Lawrence. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Sean Isaacs the sales rep treated me real professional...

Sean Isaacs the sales rep treated me real professional and answered all questions. If he didn't know he told me he didn't know and I really appriated that honesty. Alex Marfise did a wounderfull job in helping to complete the sale by refinancing are other vehicle so we could close the deal. I would recommend Laird Noller Ford and especially Sean and Alex.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We located this dealership via the internet and Mike...

We located this dealership via the internet and Mike Smith promptly responded to our request. In a very short time he located the car we wanted. He made this transaction very easy. We live near Springfield, MO and could not find what we were looking for here and began searching for dealerships nearer our daughter who lives in Kansas City, MO. When we got to the dealership everyone we encountered was amazingly accommodating and very welcoming. It was well worth the drive to have this sort of experience when buying a new car. We would recommend Laird Noller to any of our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jon Frey Purchase was for my wife. I've purchased...

Jon Frey Purchase was for my wife. I've purchased over fifty new and used cars during my life and this one was actually fun...amazing. We live in Overland Park (they are in Lawrence...45 miles away) and Greg Cooper actually brought the car down here to the house. My first contact with him was on his day off fishing and he answered his cell without hesitation. I was able to do a complete inspection of the vehicle, drive it out and could even have taken it over to my mechanic if I wished. The car was impeccable (and had a free "clean" Carfax). I wish I'd had Greg as a rep when I had my business. He does a great job of fulfilling needs and recognizing when not to "sell." We had some common interests, and he listened more than he talked. Great sense of humor and was able to walk away from the deal and still like each other if that was the deal. We cut the deal at my table and he delivered the car and paperwork to us the next day. He assisted my wife with the Bluetooth and door opener while he was here and showed her all the bells and whistles. It was the best experience I've ever had with a car dealership...no running back and forth to his manager...just a straightforward he could do the deal or not. Laird Nollen should be complimented for having the trust in their staff to act for them without intense oversight. Just very refreshing to see. My wife absolutely loves the car and I couldn't compliment Laird Noller and Greg more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.