Reviews
They were able to get our car evaluated in about an hour
They were able to get our car evaluated in about an hour when we were coming in off the highway without an appointment.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for taking the time to leave such a kind review. We are glad we were able to get you in and out so quickly.
Always very helpful and friendly.
Always very helpful and friendly. Great at explaining what the cars problem is. Having the pickup and delivery service is a big plus.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the amazing review Candy! We are under new management and are striving to make the process more convenient for our customers! We appreciate your feedback very much!
My husband and I have always been Ford fans and Noller
My husband and I have always been Ford fans and Noller Ford takes good care of us
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you and your husband have had positive experiences with us at Noller Ford! Customer satisfaction is our top priority, and we're glad that we've been able to take good care of you as Ford fans. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. Thank you for your loyalty and for choosing Noller Ford!
Very professional and did not talk down to me from the
Very professional and did not talk down to me from the time I stepped on the lot to the time I was done. Would recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We're thrilled to hear that you had a professional and respectful experience with us from start to finish. Treating our customers with the utmost respect is a top priority, and we're glad that you felt valued throughout your visit. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else or have further questions, don't hesitate to reach out. We look forward to assisting you again in the future!
Lack of communication and respect not there, I brought
Lack of communication and respect not there, I brought vehicle in but you continue to refer to my husbands name not me, in text message while I was there and in this survey.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, and we understand the importance of respectful communication. Your feedback is valuable to us, and we would like to address your concerns directly. Please reach out to our service management team at 785-235-9211 at your earliest convenience to discuss your experience in more detail. We're here to ensure that every customer feels respected and valued. Thank you for bringing this to our attention.
Service department consistently provides accurate and
Service department consistently provides accurate and speedy customer service and excellent car care. I have always received the best from Noller ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your positive experience! We're delighted to hear that our service department at Laird Noller Ford Topeka consistently meets your expectations, providing accurate, speedy customer service, and excellent car care. We appreciate your trust in us, and we look forward to continuing to provide you with top-notch service. If you ever have any questions or need assistance, don't hesitate to reach out. Safe travels and see you next time!
This is a solid dealership and always great on customer
This is a solid dealership and always great on customer service. Have been going here for years
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your long-standing patronage and the positive feedback about our dealership. It's wonderful to know that you've consistently experienced great customer service at Laird Noller Ford Topeka throughout the years. We value your trust and are honored to have you as a valued customer. If there's ever anything specific you'd like to share or discuss, feel free to reach out. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future!
I don't even know where to start with this LESS THAN
I don't even know where to start with this LESS THAN PLEASANT experience today. Let's just say, that it was the worst service experience and 6 1/2 hours that we will never get back. I scheduled a protective coating service and an oil change to get done on my car that I bought new site unseen. When I bought the car, they promised us a loaner car to take off site to go grab some lunch and buzz around while it was getting coated. When my husband showed up at 9:30 am, the service department said the car wasn't even on the schedule. They blamed the poor sales guy who was out at his mother's funeral and that it was his fault. Also, do you think they upheld their end about the loaner car? UMMMM NO!!!! My husband tried to get updates throughout the morning on how it was going, only to get an attitude from a cocky desk guy who told him only about 10 more minutes. Then finally at 2:45pm it made it to the lift for the oil change. Finally at almost 4:00pm my car was "ready". When my husband went out to look the car over there was pink soap running down the back hatch. He went to find the manager to show him the "quality of work" that his people did and all the manager said was "sorry" never making any effort or wanting to make it right. My husband was also promised a full tank of gas before he left. Do you think that happened? xxxx no! He left with only the half a tank of gas which was still in it from the drive up there this morning. Unfortunately, because of this horrible day of customer service, Laird Knoller has now lost a repeated customer who has bought the last 5 suv's and trucks sight unseen from them, not to mention the multiple people we have referred to your store from the Wichita area. Worst service experience ever. I am disappointed that I had to give you even a 1 star rating because you don't even deserve that!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Steve May for the past 20+ years. Knows what questions to...
Steve May for the past 20+ years. Knows what questions to ask and where to find the answers. Doesn't sell you anything you don't need.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I bought a 2017 Ford Escape SE from Noller Ford in...
I bought a 2017 Ford Escape SE from Noller Ford in Topeka, KS. I love the vehicle and the whole experience. Roland Stallbaumer Service Advisor, Ron Bozarth Salesman,and Jordan McGillis Business Manager made the whole experience quick,convenient,and stress free
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair