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Meet Roland Stallbaumer

Roland Stallbaumer headshot
Service Advisor
(89 reviews)
Industry experience 22 years
Dealership experience 15 years

Reviews

great customer service

Always get the service time that works out for me. I'm greeted kindly and the work is done correct and in a timely fashion

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate you sharing the great review - we look forward to seeing you again soon!

5000 mile service and ReCall

My service writer Roland knew what needed to be done.I went home this was 10:00 AM that afternoon he called me. My truck was ready for pickup. He arranged transportation and I picked up my truck. 100 on the chart of Great service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow - we will pass on to Roland and will continue the hard work. Thank you!

Easy and comfortable.

Everyone was pleasant and straightforward from the beginning. The vehicle I was after was at another of their dealerships, and they brought it in for me to drive. There were a few issues that I wanted addresed with the vehicle, and Stephanie promptly took care of them. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your great experience - we look forward to seeing you for service.

They have my TRUST

Never trusted dealerships shops before, but this ones workers are honest, answer all my questions(no matter how stupid), and always do a class A job. Would rate at a 12 on a scale of 1 to 10.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review. We take great pride in our honest and trustworthy employees.

Front end repair

Worked with Wayne in the service department to find a noise in the front end of my f150. They did a great job in finding the problem. Great group of people that are dedicated to serving the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great people, great service.

I knew I had a complimentary oil change due, and Mr.Stallbaumer could not confirm that because the server was down. Without hesitation, he took my word for it and started my service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Fast in and fast out with great service!

As I stated fast in and fast out, even called and told me about additional work. I like that kind of communication. Nice job Roland!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Customer service and safety are always top priority. We will pass on the great review to Roland, thank you!

Pre-paid oil change

Convenient, delivered as promised Timely Clean organized Quick drop-off and pick-up Service manager seemed to know what was going on Paperwork afterwards seemed to be in order

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review - feel free to let us know how we can earn a 5-star review next time!

Great Service

The service department always make sure you auto is ready to go and they call if any problems. Just nice people to do Bisness with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Customer service and safety are top priority, and we strive to be the best! Thank you for sharing your great experience.

Questioning whether or not anything was done

Tire pressure was obviously not checked (one tire still low when we picked it back up) wind shield washer fluid not filled (light came on within 2 days). Tires were rotated (again, the tire that was low told the story), I think the oil was changed, but as for the multi point inspection- I don’t think it was done very thouroughly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.