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Meet Roland Stallbaumer

Roland Stallbaumer headshot
Service Advisor
(89 reviews)
Industry experience 22 years
Dealership experience 15 years

Reviews

Rollie is alway the best to work with

Rollie is always honest and upfront with us. That’s what keeps us coming back. He never try to have us do something that we don’t need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review - your safety and customer service are top priority!

Platinum

Every stinkin time I come in its great service and professional. No complaints. Always honest which is huge for me. I'll always try to deal here as long as I'm close to this city.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing - we love to see reviews like this. We look forward to seeing you again soon.

Awesome

Laird Noller has always done a fantastic job on our vehicles. They are patient and fast. I won’t go any where else. American made!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very thankful for reviews like these - thank you for sharing!

6.0 diesel

Service department was excellent in diagnosis and fixing of an issue I’ve been chasing with my diesel. Identified and fixed the problem in a reasonable amount of time. They communicated very well, and let me know about a few other issues that I was unaware of.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are glad you have been pleased with our service department. We strive for 100% customer satisfaction. Please let us know what we can to improve on to earn a 5-star review next time!

Great Service

The service line at Noller Ford is great. They do everything to get you in and out. Steve May always go the exter mile for his people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your great experience with our service department! We will pass on the compliments to Steve.

Service

Steve May and Roland Stallbaumer are great to work with they get the job done. I all ways feel safe after having work done because I know it is done right

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for having confidence in Laird Noller to keep you on the road safe, Doug!

Warranty recall

Shop people were great. Waiting area was clean, well lit, and the coffee machine was great. Many courtesy drivers asked if we all needed rides anywhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

We take great pride in our service department - thank you for sharing!

Elite Always

Always honest. Always dependable. Let them know what I want and it's done. Roland is a champ in service. Always takes care of me and my family with white gloves.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your great experience with our service department on Dealer Rater - we truly appreciate it!

Service

Rollie was very helpful, personable, courteous and gracious as this was my third service appt to fix my sun visor. He does an excellent job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We work hard to provide the best experience possible, thank you for sharing!

Lemon Lemon Lemon

I bought my truck in March 2018. Thank goodness I bought the warranty. My truck was in the shop longer than in my garage. One problem after another. It was like pulling teeth to get the darn thing fixed. Finally after 10 months of dealing with it, I traded it for another. Hopefully I won't have any more issues.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, this is Wayne the Service Manager at Laird Noller Ford. We sincerely apologize for the inconvenience in your 2010 Ford F-150. We take great pride in the vehicles we sell here and would love to discuss this further with you. Please give me a call at 785-235-9211.