Reviews
Write a reviewGARY WAS GREAT WITH GITTING BACK WITH ME.
I WAS LOOKING FOR A NEW CAR ON CARS.COM. I FOUND A FUSION AT MT.ORAB I LIKED, GARY DAILEY CONTACT ME RIGH AWAY. WE WHERE NOT ABLE TO MAKE IT WORK DUE TO MY TRADE-IN. BUT I WAS HAPPY THAT HE WAS HONEST THATS HARD TO FIND NOW A DAYS!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Poor customer service
Sales rep Ryan M. Was somewhat cocky but said the right things until he realized that getting me in a car with the negative equity on my previous car would entail a little work on his part. After that he couldn't get rid of us quick enough. He said he would call us the next day and it has been 8 days later and still no reply back. I'm done with Mt. Orab and I wouldn't buy from them even if he called me right now with a better deal.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Third time is a charm!
The staff, from the GM, to the clerical are all helpful, friendly. All my questions were answered! Everything from the test drive to signing the paperwork, was done in a timely manner!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for the positive review and the fantastic feedback. As hard as we try, we don't get it right 100% of the time so it's great to hear when we do. Thanks again and Merry Christmas!
Felt Like Family
Our salesman, Okey Ramsey, was like dealing with a family member. He made purchasing our new Ford Explorer very nice. When all was said and done, we were extremely satisfied. We would recommend Okey to anyone that is looking to buy a new or used vehicle. Thank you for the BEST purchase experience ever!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much, Lonnie. Okey is a great guy and I'm glad you had such a positive experience. Please send anyone you know to us and we will try our very best to treat them just as family too. Thanks again and Merry Christmas!
Great experience!
Brandon Copley just earned a customer for life! He was knowledgeable and took the time to really make sure I would be happy with my purchase! Best car buying experience I've ever had. Thanks, Brandon!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Molly. Brandon is quite an asset to the company. It was our pleasure taking care of you. Enjoy your new Edge and let us know in whatever way we can assist in the future.
Great service
I would highly recommend to family and friends. Very satisfied
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ms Caudill, thanks so much for the positive review. It was our please serving you. Please let Dave know whenever we can help you or your family in the future.
GREAT SERVICE
I HAVE PURCHASED 4 VEHICLES FROM MT ORAB FORD. ALWAYS DRIVE AWAY KNOWING I GOT THE BEST DEAL. THE SERVICE DEPARTMENT WORKS WITH ME AND MY SCHEDULE GETTING MY SERVICE DONE. WOULD RECOMMEND TO EVERYONE. THANK YOU.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We very much appreciate your continued patronage. Thanks so much for the positive review!
Perfect Experience
Dave Bolender made my purchase simple and he was very informative, Ryan Bolender also made the loan process go very easy. Thanks to the staff at Mount Orab Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kelsey, it was our pleasure helping you get your new Escape. Enjoy it and let us know anything we can do for you or your family in the future. Thanks so much for the positive review.
Love my new Focus
I've never had a better experience buying a car. Every one was friendly and professional. They didn't pressure me. When I decided on the Focus, they gave me a great deal on my trade in and helped me get financing with a great interest rate. I have some bumps in my credit history, but they still got me a great rate and payment. They also made sure I knew how to operate all the new technology for the interior controls and synced my phone for hands free calling. I am a very satisfied customer and would recommend them if you're in the market for a new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the positive feedback. It was our pleasure to assist you and we're so glad you like your Focus so well. Please let us know how we can assist you and your family in the future. Thanks again!
Excellent Dealership
This was an excellent buying process, and very easy as well thanks the Mt. Orab Ford. I dealt mainly with Ryan and he was very helpful. The buying process was easier than I thought it could be. If they weren't so busy I would have been out of there a lot quicker. Will recommend anyone to go there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brett, thanks so much for the business and the positive feedback. It was an honor being a part of your first new vehicle purchase and we look forward to a long relationship. Thanks again and let us know how we can help you and your family in the future.