Reviews
fast service
fast service to do oil change and rotate tires and check brakes and top off fluids was a good experience and was very nice and clean place
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
they are ok
They are ok they was able to get me financed for the first time but but I am paying double what they was asking for it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Facility Manager
Great Experience, Bill Lewis gave me excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
I had an appointment at 7:30 to get my car worked on. When I got there Jerry Meeker told me the mechanics don't get there till 8:30. Why don't you just say your dealership opens at 6:00 but salesmen don't show till 9:00. I went to get air-conditioner and navigation worked on and a few other things. I told them this a month ago After 7 hours I was told they were done but couldn't fix the navigation or air conditioner fixed because they didn't have the part. Come on Mr. Williams is this how you run your dealership SHAME ON YOU!!!!! I will tell every person I ever meet not to get their car worked on there.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
customer
very clean dealership I was greeted with a smile as soon as I walked through the door! the guys at Mt Orab Ford are great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great!
Great salesman David Brewer, great store, great experience, and just great. Definitely would recommend to anyone wanting to buy a new or used vehicle. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
only gave 1 key and promised another still no key
They only gave one key when I purchased the truck and promised another and I call frequently and still have not been given a spare key!
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to our attention. Please reach out to us at your earliest convenience so we can solve this issue. We hope to hear from you soon.
Love my new focus!
Bill Lewis was very polite and visual without being too much. The whole experience was very painless and easy. My first time buying a new car was absolutely a good one!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mary, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!
Great shopping experience at Mt. Orab Ford
Everyone was great the facility is outstanding I highly recommend going to Mt. Orab Ford They made car buying easy and enjoyable and the location was very convenient
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Escape
Bill Lewis was very helpful in getting me a new Ford Escape to replace my 2016 Ford Escape that was just totaled. The financing staff worked hard to get us a payment we could afford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We always regret to hear of any accidents, but we?re happy Bill could help you! Congratulations on your new Ford Escape! Please let us know if there is ever anything else we can do for you.