Tri-State Nissan

When we arrived at the dealership we were greeted by Steven Palmer right away. He was very helpful in showing us the used vehicles that were in the price range we were looking for. Throughout the process of buying the car he was always cheerful and accommodating. If I were to buy another car I would definitely ask for Steven in particular to help me find the right car.

I had spent the better part of my day attempting to secure the purchase of a 2011 Nissan Sentra from Brown's Nissan in Fairfax for a price that I believed to be a reasonable offer. After approximately 3 hours of discussion, I walked away when my final offer was turned down. For a dealer that states, We will never lose a customer because of service, price or selection, I was disappointed to say the least. It was then I contacted Tri State (after a referral from a trusted friend) and had the pleasure of speaking with Brian Nieves. I told him up front what I was looking to accomplish, explained what I had already been through earlier in the day and asked him what he could do for me in the way of pricing. All of this was important to me because I live an hour away and didn't want to make the drive up if I was going to have to walk away again. His response...Let me see what we can do for you and I'll call you back shortly. Within 15 minutes, Brian returned my call, offered me a deal that was acceptable to me and within my budget! I hadn't purchased a new car since 1989 so this was an extraordinary experience for me. From the moment I arrived at Tri State, Brian made me feel welcome and thanked me for allowing Tri State to meet my car buying needs. From beginning to end, I cannot think of anything that wasn't covered for my new car service needs. I cannot thank Brian, Jeremy and Angel enough for making this car buying experience something that I will remember for a long time to come. Not only will I recommend Tri State to my friends and family, I'm sure I will be back sooner than you think. My college freshman will be in need of a vehicle sooner than later! Thank you again...for everything! I love my new car! Sincerely, Debbie Bruce

Brian Nieves is the sales person we usually deal with. At the time of the purchase we found out that he was on vacation. Daniel Nelson was assisting Brian with his customers. Daniel was very pleasant to work with and he answered all of our questions. This is our fourth vehicle from Tri-State Nissan. We have leased two vehicled prior to this purchase and already owned one. The process was uncomplicated and my husband and I were treated very well. Thank you for everything.

The whole purchase time thought Steve Palmer was complete, professional and friendly. There was not one thing that was not explained and handled. Thank you.

From the very beginning they were attentive. They appraised our vehicle fast and offered us options when we couldnt afford a more expensive model (another dealership didnt do this at all). Negotiating was a good experience, didnt offer outside of our price range. they were very busy when we went so getting the paperwork done was time consuming, but they did there best to get us out quick. overall great experience, I will be a repeat buyer

Overall good experience. I've purchased 5 new Kias because they always gave me the most for my money. Not this time, Tristate beat the Kia dealer's price and my new car is great. On my way to delivery, I called and asked if I could choose a different color car and they handled my request with more courtesy and professionalism than I ever could have expected.

I was referred to Rusty by a friend of mine and I couldn't have been happier! This is actually the 2nd car I've purchased from this dealership and it won't be the last. Everyone is incredibly friendly and helpful, the environment is very accommodating (well air-conditioned, comfortable seats, and you are offered drinks), and no matter who you talk to you're in good hands.

Matt in the service department is wonderful! I come mostly with my mother's Nissan Murano to get service and he always remembers my name, no matter the lapse in the time that he last saw me. Ryan Clowser drove me to and from my eye doctors appointment while the car was being serviced and we engaged in great conversation and he was very professional. Ryan is definetly a huge asset to the Tri-State team!

I went in there with A goal for what was good for me and they understood that and since they did they matched my Goal. It was a win win for all of us.

I inquired about a vehicle online. Brian responded back to my E-mail in a timely manner and immediately came back with a counter-offer to my offer and We set up a time for me to go look at the vehicle. When I got to the dealership I was greeted with smiles. Everyone was helpful in finding Brian for me. Before I looked at the car I had inquired about online Brian offered to show me the other used cars they had on hand. There was no pressure and He didn't want to push me into a vehicle I would regret and could not afford. He even gave me some advise on what car, in his opinion, would be right for me out of the ones I did like. He set me up for a test drive while he worked with another customer. I left the lot thinking, "wow. A salesman who isn't pushy.... I like it!" I had a bad experience before looking at Tri-State where I inquired about a car with another dealership and the salesman E-mailed me 5 times a day and harassed me with phone calls daily. I couldn't, and wouldn't take it. When I returned from my test drive many of the guys were very helpful in the remaining process. David ( my new-found Aria friend) was awesome along with the other staff. I not only bought a car but made great friends. Many of the guys helped move items over from my car and my military decals. I have NEVER been more satisfied with a car buying process. Tri-State has a great atmosphere. I am a customer for life.