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Tri-State Nissan

(1,153 reviews)
Visit Tri-State Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 6:00am to 10:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:00am–10:00pm
Tuesday 9:00am–8:00pm 6:00am–10:00pm
Wednesday 9:00am–8:00pm 6:00am–10:00pm
Thursday 9:00am–8:00pm 6:00am–10:00pm
Friday 9:00am–8:00pm 6:00am–10:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2014 state dealer award
View 5 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2015 consumer dealer award
New (888) 417-4341 (888) 417-4341
Used (888) 416-8242 (888) 416-8242
Service (888) 418-2774 (888) 418-2774

Reviews

(1,153 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tri-State Nissan from DealerRater.

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Very laid back and comfortable atmosphere with friendly...

Very laid back and comfortable atmosphere with friendly sales people that seem to genuinely care about their customers and follow up on sales. Compared to other dealerships, this was a positive experience that I will not forget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

My wife and I were looking to replace our 2003 PT...

My wife and I were looking to replace our 2003 PT Cruiser, we had a family friend at another dealership that was keeping an eye open for a cheap, low mileage vehicle, that would seat our family of 4 comfortably. We thought we had decided on a few vehicles however, we were not able to find any after a month of exhaustive searches. Finally, we found one and drove to Safford Dodge in Warrenton, VA. The used car sales manager knew that we would be driving at least an hour and promised to save the vehicle for us to look at. When we got there we found out that he lied. On our way back, on a whim, we decided to stop at Tri-State Nissan. At first we were a little frustrated because our original salesman, Steve, had another customer and had to hand us off. Brian Nieves though, did a great job in picking up where Steve left off. By the time we left we had bought a Nissan Versa and are customers for life because of the treatment that we have received so far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I am the proud owner of a new Nissan Altima, thanks to...

I am the proud owner of a new Nissan Altima, thanks to the very friendly and professional staff at Tri State Nissan. I had been comparing several fuel efficient vehicles, including the Hyundai Sonata and Elantra models. I test drove a Sonata at another dealership, but couldn't get the deal I wanted from them. Mostly I missed the genial way that had been treated at Tri State Nissan when I purchased a vehicle from them in April. After establishing contact with Brian Nieves via email, I soon had a deal that I was very pleased with. Everyone involved in the process was very accommodating to my schedule, the transaction could not have been more pleasant. In the future, I will come to you guys first eliminating a wasted Saturday at the Hagerstown, MD Hyundai dealership...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We went to Hamilton Nissan first but weren't happy with...

We went to Hamilton Nissan first but weren't happy with the price or the service. We arrived at Tri-State Nissan at 7:15pm the other night and the guys stayed until we were taken care of and got what we wanted even though they had been there for 12 hours working. They were pleasant and a lot of fun to work with. They worked as much as they could to get the price that we were willing to pay. When I went to pick it up, they made sure everything was spotless and exactly as we wanted it. They explained everything in detail to make sure we understood how to use certain features of the car. Great place to do business!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We have now purchased 3 vehicles from Tri-State Nissan...

We have now purchased 3 vehicles from Tri-State Nissan over the last 4 years. Everytime we come in everyone is super friendly and helpful. Our sales consultant Claire, was amazing, she knows alot about each vehicle and works hard to get the best vehicle and price that you are looking for. She also was very patient with us while we were making our decisions. The sales manager David was also very helpful, and upbet. Our financial consultant Jeremy, was also helpful and easy going, when it came time to finalize the paperwork. We would recommend Tri-State Nissan to anyone and will be purchasing again soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We were looking for a trade in on our Altima. We needed...

We were looking for a trade in on our Altima. We needed a car that would be easier to get in and out of. We chose the Versa. DJ was very helpful, explained the operation of the car, and made us feel very welcome. He is knowledgable and took time to explain everything. We also appreciate the personal service extended by Steve Ward...His staff certainly reflects Steve's appreciation of customers. Mr. Ross reflected the same consideration that was shown by DJ and Steve. Everyone made our experience a great one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My Wife and I were out looking at new cars once we...

My Wife and I were out looking at new cars once we stopped at Tri-State Nissan and dealt with DJ Lilly (The Big Guy) trailing to another dealer was over. DJ is a great Sale Consultant that made our time and experience to Tri-State a joy, very comfortable and never pushy. He is a great person and always shows the can do altitude and Tri-State is lucky to have someone like The Big Guy on their staff serving the public. I will recommend Tri-State Nissan to everyone I know because of my positive experience and tell them to see “The Big Guy” DJ Lilly. Faithful New Customers, Kathy & Kenny Windsor Gapland, MD

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was the best experience I have had with any car...

This was the best experience I have had with any car dealer. Brian was great as was everyone else. They treated me with courtesy and respect. There was a willingness to be open and honest and help me get exactly what I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

All together a great experience in purchasing a new car....

All together a great experience in purchasing a new car. Everyone we came into contact with during the process of purchasing our new car was a true professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tri-state Nissan is awesome. I'm so happy with the car I...

Tri-state Nissan is awesome. I'm so happy with the car I bought and they will do everything they can to get you what you want. Not to mention they have the best trade in values around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.