Reviews
Write a reviewMy new YUKON XL and my recent purchase.
The entire staff was great, they worked with me to create the vehicle I wanted, always courteous and intent on helping the buyer in any way they could. I am really enjoying my new ride!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wife bought a new car then I made a mistake....
My wife and I have been doing business with Kern Motor Company for years so when she decided to take a look at a new GMC Terrain I of course went along. At the time they did not have the one she wanted (paint color), but found one not far away and arranged for a transfer. Everything went very smoothly from the financing to pickup and we couldn't be happier. Then I made a terrible mistake; while the wife was taking care of a few odds and ends to complete our transaction, I started walking around the lot looking at used pickup trucks. Really didn't have any intention of buying a new vehicle for myself, but Kern Motors had just the right used pickup that I had been casually looking for. Again from start to finish Kern Motors arranged for financing, gave me a very fair offer for my trade and helped me complete the process quickly and I was out the door with my own "new" used pickup truck. Thanks go to Benny, Scott, Trey and the rest of the staff at Kern Motors for making two more transactions go smoothly and without hassle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GMC Fan
Benny found the vehicle we were looking for (they did not have the one we wanted in stock) and had it transferred to Kern Motor, Winchester, VA within 2 days of locating the vehicle. Service is always friendly and we are treated like family. Great bunch to work with from sales/service/financing. Thanks again guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
My experience was so easy, which may not seem like much, but after relating to computers on a 24/7 basis these days, it was so refreshing to talk with kind and thoughtful humans. They took over from the time I came in and I really didn't have to do anything but sit and relax and in a very short time, they were done with my car. Thank you to the Service staff at Kern's.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good experience
Mark Atchley is a knowledgable and trusted mechanic. I always trust him to work on my vehicles and I welcome his advice.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kern Motor Company is awesome!
Brad Rice was my salesperson and was knowledgeable, listened to my needs, was patient and found the perfect vehicle for me. He was excellent. And knowing we have the backing of a family oriented business was a big bonus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very Pleased!!
As many cars that I have bought in my life, I have never been offered to drive a car off the lot to be able to see if for sure that I truly want this type of car. The personal service that I received was outstanding and I will advise anyone to check out Kern Motor Co for an auto, new or used.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Helpful staff
The service technicians found a leak in the transmission, and we were able to promptly set up an appointment to repair it, with a loaner car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great, pleasant experience
Professional, friendly,fair. We visited other dealerships but Kern was superior. Very pleasant experience, no hassle. If anyone is looking for honest service go to Kern.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service.
We were treated with respect, the salesman did not pressure us to buy, he was knowledgeable about the vehicle we were interested in. Once we had decided on a vehicle everything was done smoothly and efficiently.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
