CarMax White Marsh

Rectangle 48
Sales 10:00 AM - 9:00 PM

CarMax White Marsh Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

3.4 out of 5 3.4
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 12, 2018

    I will NEVER purchase from carmax again. Purchased a 2015 BMW x4 in february 2018. The salesperson didn't seem very knowledgeable but I had done... research that I felt comfortable with. Within the first two months of having the car, it was leaking a darl.fluid in my driveway and the AC stopped working on the passenger side. Took it to carmax. Did an overnight drop off. They didn't call me at all for a day and a half. When i called, they lost my car. Swore I didn't drop it off. Worried me for an hour. They found my keys and my car in the spot that I said it was. Next day called me. Said nothing was wrong. Claimed A.C. worked and told me the fluid was water from the A.C. unit draining....but the fluid was dark brown. They said they would keep my car another day for testing. Same result the next day. Nothing wrong. I picked up my car and while in the carmax garage, prior to leaving, u turned my ac on and hit the gas. Didnt work. They were about to close. Took the car home. I was told that the manager would call next day. Never did. A week or two later, I get an emergency message saying fluids are emergently low and that it needed immediate attention. Could this be the leak because I had just gotten an oil change the month before. Took it in. They said nothing was wrong with it....AGAIN. They said fluids were fine. No leak. They still claimed A.C. was working, even though there was a considerable difference in temperature from driver vs. Passenger sides. Took it up feeling leary. A few days later, while on the highway, my car broke down without warning. I struggled to get it to start. When it finally did, it would only go 30 mph. I no longer trusted carmax. I took it to a BMW dealer. Not only did it have an oil leak. It had 2 bad cylinders. A bad battery and.....THE AC WAS BROKEN! I got it fixed through BMW and immediately traded it in...taking an $9k loss on the trade in. Between the poor knowledge of the salesperson, the incompetent service and management of the service department and the cars terrible condition, I can't even give this place 1 star. There was no concern whatsoever. I had the car for 6 months. I lost 9K on trade in and also lost my $7k down from my previous trade in of my paid off vehicle. So I'm pretty livid.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share a review about your experience. We strive to provide support for you as our customer during every phase of owne...rship, including any service concerns that arise. We understand that you have sold the vehicle elsewhere at this point, but we'll absolutely take your feedback to heart. We're grateful that you provided us with these details so we can explore how to continue improving our service in the future. - Your Customer Care Team

  • 5.0 out of 5
    August 5, 2018

    White Marsh CarMax treated me excellent. After being married for 34 years,I had never bought a car on my own. My husband had done all the dealings for... all our cars. He passed away 11 months ago. It was certainly a big life issue for me. My salesman Zack was very professional and not pushy at all.My daughter has dealt with Carmax for her cars in the past. She convinced me to try them. I can say I was not let down in any way. I traded my car and bought a 2016 Toyota Rav4. Very low mileage and like new.Drives so smooth. If I ever need a car in the future, Carmax will be my place to shop. Thank you for making my First Car buying experience a pleasure.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 19, 2012

    I had a few hills to climb, but Ms. Jones made my experience wonderful and she a top notch sales rep. Please see her i love my 370Z oooooo yeahhhhhh

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review, lolly3. We're glad to know Ms. Jones was able to make the experience a good one. We'll be sure to let her know about your revie...w. Enjoy your 370Z!

  • 1.0 out of 5
    May 17, 2018

    I visited the location and was less then impressed with the dirty cars and obviously cosmetic damage. I did not buy and wouldn’t suggest anyone else... buy from them either! Then for the past two months have gotten calls three times a week and voicemails. I didn’t call back so clearly I’m not interested. Then I get a text and two calls with a voicemail all of ten mins apart from a guy named Jeff Ball and he said he got me as a lead. Smh! I call to speak with a manger whom I’m not even sure if he was named Kyle and he says that is there sales strageries to do a follow up call. Well I got 24 calls and ten text messages! I wish I could attach them here! It’s outrageous and he didn’t even apologize! BUYERS BEWARE!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 29, 2017

    We had a great experience with our salesperson, Marty Swank, at Carmax, White Marsh. He was very professional, knowledgeable and not high pressure. ... We went in for just an appraisal of our car. He ended up changing our mind from a new car to buying a car from Carmax. We bought a 2016 Subaru Forester. It had everything I wanted and more affordable. It also had very low mileage. We are very satisfied with our purchase.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 23, 2017

    Elias was wonderful to work with. Excellent customer service and very thorough. Highly recommend him!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 20, 2014

    My experience with CarMax White Marsh was horrible!! I previously purchased a vehicle from CarMax back in 2008 and had a great experience so I decided... to come back to purchase another vehicle. The whole buying experience was average. Sales rep was courteous and was able to get everything handle and processed in a timely manner. A week after I purchased my car the sales manager called me and said that the finance company withdrew the loan because the sales rep lied on my application. To say that I was upset was a understatement. Why did this rep lie on the application to push it through? There were other financing offers available so why lie? Is this what CarMax does now? Anyway the sales manager was rude and pretty much made it seem like it was my fault. Don't see how when I am not the one processing applications on the computer. I was so mad I just decided to return the car, deny their other offer and take my business some where else. I do not feel comfortable with a company that has sales reps lying on my loan application.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 2.0 out of 5
    July 8, 2014

    Their 4 hour window in repairs/service could mean all day. They really need to get their act together. When i was in the process of buying my car from... Carmax, I was waiting to get approval from my credit union and the sales associate said I could initially use Carmax financing and it would be an easy switch to my credit union. Well, not really, I had to reapply to my credit union for refinancing and I had to wait a month for the title before I could switch. That guy made me feel like an idiot. I will never buy or go to Carmax ever again for anything. My friends, virtual or real, will know about this Carmax!

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    March 2, 2013

    Had a great experience purchasing a used 2010 Honda Odyssey. Sales associates were helpful, knowledgeable and not pushy. Sales managers and business office... associates were likewise friendly and customer service oriented. We had a couple of repair issues to take care of before taking final delivery and it was all handled well. The real test came when we made use of the 5-day no-hassle return policy 2 days later after an episode of unexplained severe shaking, which destroyed our confidence. We had the same great friendly customer service on the flip side! Would definitely go there again for the sales experience - don't blame them for the car's issues.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 9, 2012

    If you need answers about cars with honesty and no pressure, call up Carmax. It helped that they had the best price for the car I was looking for by several... thousand dollars. Their straightforward approach and excellent customer service gave me the confidence to hard-bargain other dealers since I knew I could just go to Carmax if others couldn't match my demands. I have not visited the dealership and only interacted by phone and email, so I can't speak to the facilities or buying process.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there Jeremy! We are so happy that we have been able to help answer your questions. Thanks for the feedback! ~kelsey