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Mercedes-Benz Of Hagerstown

(3,354 reviews)
Visit Mercedes-Benz Of Hagerstown
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 8:00am–12:00pm
Sunday Closed Closed
2018 state dealer award
View 17 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 211-3633 (855) 211-3633
Used (877) 245-2817 (877) 245-2817
Service (888) 737-8984 (888) 737-8984

Reviews

(3,354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Hagerstown from DealerRater.

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I have bought/leased several S550 cars with Barry. He is...

I have bought/leased several S550 cars with Barry. He is extremely helpful obtaining the car I want, programing it, and explaining the new features. Austin was very good at presenting/reviewing the financials in advance. Justin runs a very good operation for the dealership. Barry and Alex are always extra accomidating with service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

oil change

Very kind and understanding. For some.reason my ml 350 was taking longer than planned on an oil change. They gave me a loaner car for free so that i could go on with my day and not have to sit there and wait. I love my car and the guys at the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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MB lover

I finally gave in! My family are long time MB owners and have been trying to convince me for sometime. I caved and bought a slightly used, ML 350. I love it! It is in great condition and looks brand new. The staff Andre Taylor and Austin were extremely helpful and nice. They stayed late waiting on me and did not rush the process at all. I will forever be in the MB family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Recently had a great buying experience at Mercedes-Benz...

Recently had a great buying experience at Mercedes-Benz of Hagerstown- Barry and Austin were very knowledgeable, professional, and thorough!! Definitely a better car buying experience than we have had in the past, will recommend to friends and family!! Not to mention the fact that I LOVE the car!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They stayed until almost 9pm to make the sale and were...

They stayed until almost 9pm to make the sale and were extremely nice and thorough in the process. My parents are long-time customers of the dealership and have never had an issue. The car is in wonderful condition. I am more than pleased!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I've arrived!

Finally have my first MB! A sweet C300 luxury thanks to MD of Hagerstown and Berry London. Berry was completely professional and helpful in explaining to me the details of the car I was interested in and the financing process. He was diligent and respectfully persistant in seeing that I was given every financial maneuver that would in the end see me drive off with one of, no, the best car I have ever owned with a fair and reasonable deal. Thanks Barry! And thanks to all the staff there and I am now officially part of the MB family and dont plan on looking back but looking forward to more interactions in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Barry was great! He truly exceeded my husband's...

Barry was great! He truly exceeded my husband's expectations and mine in changing the tag, readying the car to be purchased and driven home; all accomplished with a broad smile and energy, such enthusiasm while in torrents of rain!! Barry, you are a true professional and we appreciate you for treating us like you've known us forever! You know your profession thoroughly and you enjoy doing it while having fun doing it. Thank you Barry! Sam and Michelle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

My experience with Mike Lavrenchik was very pleasant. He...

My experience with Mike Lavrenchik was very pleasant. He was helpful and did not push the sale. This approach was greatly appreciated. I felt listened to and I believe I received a fair deal. I would recommend Mike and the dealership to others. My experience with Justin Harbert for the finance portion of the sale was equally as pleasant. He explained the forms well and checked to make sure I understood the documents. It is evident that this dealership respects women where many many other dealerships do not. Thank you for a terrific experience all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My wife and I heard about the promotions that Mercedes...

My wife and I heard about the promotions that Mercedes Benz had for new and used cars so went to Hagerstown to visit and check things out. I called the dealership prior to going and spoke with Bary London and he told me about the various promotions, deals, and cars available. I set up an appointment and we met with Barry and tried out a few cars. Barry is extremely knowledgable about the various models that Mercedes offers and soon had us looking and driving cars that we were very interested in. We have now just purchased a certified, pre-owned 2012 and we are most pleased. Barry was very helpful throughout the process and was never pressuring my wife and I to purchase anything. Rob Buchanan was also very helpful during the 'paperwork' phase of the purchase and helped us immensely with buying the right service plan for our new car. We strongly recommend Hagerstown Mercedes and rate our experience as "A-1" in all aspects.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

ONLINE PURCHASE

Fabulous. The car was bought completely off site and it was better tan expected! Wes did an awesome job and I will refer anyone to MB of Hagerstown. In fact they will be the first place I look for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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