Germain Ford

Mike Busch was a pleasure to work with. I live 2 hrs away and had just finished a cancer treatment at OSU James on Monday (10/12) and stopped to get something to eat on Sawmill Rd when my vehicle became disabled. It was a nightmare. But after being towed to Germain and then getting a ride home after 5 hrs, Mike was in constant contact with me from the very next day through the completion of the repair. He went above and beyond (in my opinion) in contacting Ford several times to get it approved for "another" recall - which he was successful so the initial repair costs me nothing!!!!! The service dept also checked over my vehicle and made recommendations, which I was going to do anyway, so I just had Germain do them. Very, very, very satisfied with the service and Mike. On one of my worst days, Mike and the team made it bearable. He is to be commended :) Brenda Galvin

Torrey was very professional in helping get my car serviced at Germain Ford yesterday. Kept me updated through out the whole process. I’ve been taking my cars there for years and find they are honest and trustworthy.

Germain Ford has handled my service very professionally. They were always up front about the service being provided. I am very impressed with the valet service that came and picked up my vehicle and returned it. Even running it through the car wash first. Great Job...

Always been very helpful. The people I have worked with are very nice to deal with.

I was very happy with the service I received. Oil change and tire rotation in 90 minutes. They kept me informed. Provided me with a video of the inspection. They have earned my return business.

Ryan was amazing and he was very helpful and kind! I rolled out in a new Branco!

One of the main reasons we keep coming back to Germain for service is they do an overall great job and don’t try to sell us services we don’t need. The new Technician camera report is super, I get to see what the tech is seeing or found on my car. This feature can build trust with the customer. So many businesses these days try to oversell you and down right lie about they find. Keep up the great service. We will be back.

Joshua did a great job of installing my performance tune. He helped me download it from Ford and had it running quickly with zero issues. Very helpful and friendly.

Jaydee was a great salesman to work with and gave us a great deal on our new truck. This is the second vehicle we have purchased from Germain and Jaydee and would buy another if needed.

I find it quite easy to recommend Germain Ford as an excellent dealership to have a Ford automotive product serviced and/or repaired! The Service Department, and in particular Michael Busch, is courteous, knowledgeable, professional, trustworthy and simply a pleasure to deal with!