Germain Ford

Once again Germain exceeds my expectations…. My usual salesman Coleton Wirth was professional and moved the process along with ease.. I will be back next time I’m ready to get another Ford… thanks !!

They have a great service department. The entire staff was very friendly and helpful to me.

My experience with Germain Ford repair was absolutely wonderful !!!! I would definitely go there again. They were very helpful and knowledgeable. My car was like new when it was returned. Tiffany was so very helpful and kind explaining in detail throughout the process what was happening. Thank you so very much for a great experience !!! Deborah

I am submitting a complaint due to repeated failures by an authorized Ford dealership service department @ Germain Ford to properly diagnose and repair my vehicle. The vehicle was originally brought in for a strong oil/fuel odor entering the cabin, which is a legitimate safety concern. The dealership claimed the issue was resolved by replacing the vacuum pump. This repair did not correct the problem. Because this is not my primary vehicle, it took some time before I realized the odor was still present. When I returned to the dealership, they reversed their diagnosis and claimed the issue was now a right valve cover leak, which directly contradicts the original repair and indicates the initial diagnosis was incorrect. Additionally, the vehicle exhibited a serious security and safety issue: it would start without the key fob present. The assigned service advisor demonstrated no understanding of how to diagnose or address this issue. Rather than troubleshooting, I was told the dealership wanted approximately $700 simply to contact Ford engineering for guidance on how to fix the problem. Charging a customer hundreds of dollars just to ask how to perform a repair is unacceptable. This experience reflects poor technical competence, inadequate diagnostic procedures, and a lack of accountability within this service department. I expect factory-trained technicians, accurate diagnostics, and professional handling when dealing with an authorized Ford dealership. That did not occur here. I am requesting that Ford Corporate: Review this dealership’s diagnostic practices and technician competency Address the improper handling of a vehicle starting without a key fob Consider reimbursement for ineffective diagnostics and unnecessary repair costs Ensure this dealership is held to Ford’s service standards This situation should never occur at an authorized Ford service facility.

I am submitting a complaint due to repeated failures by an authorized Ford dealership service department @ Germain Ford to properly diagnose and repair my vehicle. The vehicle was originally brought in for a strong oil/fuel odor entering the cabin, which is a legitimate safety concern. The dealership claimed the issue was resolved by replacing the vacuum pump. This repair did not correct the problem. Because this is not my primary vehicle, it took some time before I realized the odor was still present. When I returned to the dealership, they reversed their diagnosis and claimed the issue was now a right valve cover leak, which directly contradicts the original repair and indicates the initial diagnosis was incorrect. Additionally, the vehicle exhibited a serious security and safety issue: it would start without the key fob present. The assigned service advisor demonstrated no understanding of how to diagnose or address this issue. Rather than troubleshooting, I was told the dealership wanted approximately $700 simply to contact Ford engineering for guidance on how to fix the problem. Charging a customer hundreds of dollars just to ask how to perform a repair is unacceptable. This experience reflects poor technical competence, inadequate diagnostic procedures, and a lack of accountability within this service department. I expect factory-trained technicians, accurate diagnostics, and professional handling when dealing with an authorized Ford dealership. That did not occur here. I am requesting that Ford Corporate: Review this dealership’s diagnostic practices and technician competency Address the improper handling of a vehicle starting without a key fob Consider reimbursement for ineffective diagnostics and unnecessary repair costs Ensure this dealership is held to Ford’s service standards This situation should never occur at an authorized Ford service facility.

This dealership and James was amazing and very detailed. They made it easy to buy our truck!

Zack in Service was excellent. Very smooth operation. Kept me informed. He was very helpful.

I have been a loyal customer of Germain for many years now. This was my first disappointing experience. After having car trouble and taking it in for inspection, the service team found nothing. A month later the same issue occurred but this time much worse, causing it to stop working while driving. The team was able to identify the issue this time and an action plan was agreed upon. Apart from being disappointed that the issues weren’t figured out the first time, I was very unhappy with the level of communication I received. I had my car towed to the location and could not get ahold of my service advisor to confirm receipt. I called multiple times and left messages. I didn’t get confirmation until the service ticket was created the following day. Never received a call to confirm. Communication was just as poor for the remainder of the service work. I had to reach out any time I wanted an update. Multiple calls and texts were not returned on a regular basis. I asked about deals being run to help with costs and was told there was nothing, only to find some online myself. Overall it was not the type of service I expect from the dealership I bought my car from and use for all service/maintenance work. Unfortunately I will think twice about returning now.

Germain and Mike made servicing my vehicle easy . Valet picked up the vehicle, Mike contacted me on repairs and costs needed . The vehicle was delivered back home before the end of the day . Professional and convenient. Thanks to Mike !!

I worked and taught vehicles sales for 20+years before I retired and rate my experience with Germain and Mike and the rest of thier sales team as top-notch. Professional and experience. Excellent service.