Germain Ford

Justin was great salesman. Took care of me and all my needs. First class. I will be back.

Wrote my estimate, recieved insurance approval, and scheduled in same day. Repairs where completed the following day post appointment. Super fast repair, and the highest of quality!

I brought my truck in for the 30,000 mile check up. They completed the work in about 90 minutes Josh explained what was covered in my remaining extended warranty in quite a bit of detail. Everything went fine and Josh was very helpful

My wife and I have been taking our vehicles to Germain Ford since we moved to Columbus in 2017. We recently brought in our 2017 Explorer for a variety of needs including the equivalent of a 200k service, oil change, all the door seals, windshield cowling, blower motor, and heated seats replaced, as well as recall work on the A pillars. We’ve been working with Zack for a few years as our Service Manager. He’s always been up front and communicative every step of the way. My wife is the primary driver of the Explorer and is grateful the windshield cowling, A pillars, and door seals were repaired/replaced. Between the wind noise and the windshield doing weird things it was getting ridiculous to drive. When we eventually have to replace our suv, Zack is the reason we’ll be getting a Bronco. He picked the rental knowing my wife would need it. She says it is the only rental in eight years she’s liked and then promptly priced one out.

Once again Germain exceeds my expectations…. My usual salesman Coleton Wirth was professional and moved the process along with ease.. I will be back next time I’m ready to get another Ford… thanks !!

They have a great service department. The entire staff was very friendly and helpful to me.

My experience with Germain Ford repair was absolutely wonderful !!!! I would definitely go there again. They were very helpful and knowledgeable. My car was like new when it was returned. Tiffany was so very helpful and kind explaining in detail throughout the process what was happening. Thank you so very much for a great experience !!! Deborah

I am submitting a complaint due to repeated failures by an authorized Ford dealership service department @ Germain Ford to properly diagnose and repair my vehicle. The vehicle was originally brought in for a strong oil/fuel odor entering the cabin, which is a legitimate safety concern. The dealership claimed the issue was resolved by replacing the vacuum pump. This repair did not correct the problem. Because this is not my primary vehicle, it took some time before I realized the odor was still present. When I returned to the dealership, they reversed their diagnosis and claimed the issue was now a right valve cover leak, which directly contradicts the original repair and indicates the initial diagnosis was incorrect. Additionally, the vehicle exhibited a serious security and safety issue: it would start without the key fob present. The assigned service advisor demonstrated no understanding of how to diagnose or address this issue. Rather than troubleshooting, I was told the dealership wanted approximately $700 simply to contact Ford engineering for guidance on how to fix the problem. Charging a customer hundreds of dollars just to ask how to perform a repair is unacceptable. This experience reflects poor technical competence, inadequate diagnostic procedures, and a lack of accountability within this service department. I expect factory-trained technicians, accurate diagnostics, and professional handling when dealing with an authorized Ford dealership. That did not occur here. I am requesting that Ford Corporate: Review this dealership’s diagnostic practices and technician competency Address the improper handling of a vehicle starting without a key fob Consider reimbursement for ineffective diagnostics and unnecessary repair costs Ensure this dealership is held to Ford’s service standards This situation should never occur at an authorized Ford service facility.

I am submitting a complaint due to repeated failures by an authorized Ford dealership service department @ Germain Ford to properly diagnose and repair my vehicle. The vehicle was originally brought in for a strong oil/fuel odor entering the cabin, which is a legitimate safety concern. The dealership claimed the issue was resolved by replacing the vacuum pump. This repair did not correct the problem. Because this is not my primary vehicle, it took some time before I realized the odor was still present. When I returned to the dealership, they reversed their diagnosis and claimed the issue was now a right valve cover leak, which directly contradicts the original repair and indicates the initial diagnosis was incorrect. Additionally, the vehicle exhibited a serious security and safety issue: it would start without the key fob present. The assigned service advisor demonstrated no understanding of how to diagnose or address this issue. Rather than troubleshooting, I was told the dealership wanted approximately $700 simply to contact Ford engineering for guidance on how to fix the problem. Charging a customer hundreds of dollars just to ask how to perform a repair is unacceptable. This experience reflects poor technical competence, inadequate diagnostic procedures, and a lack of accountability within this service department. I expect factory-trained technicians, accurate diagnostics, and professional handling when dealing with an authorized Ford dealership. That did not occur here. I am requesting that Ford Corporate: Review this dealership’s diagnostic practices and technician competency Address the improper handling of a vehicle starting without a key fob Consider reimbursement for ineffective diagnostics and unnecessary repair costs Ensure this dealership is held to Ford’s service standards This situation should never occur at an authorized Ford service facility.

This dealership and James was amazing and very detailed. They made it easy to buy our truck!