Reviews
I find it quite easy to recommend Germain Ford as an excellent dealership to have a Ford automotive product serviced and/or repaired! The Service Department, and in particular Michael Busch, is courteous, knowledgeable, professional, trustworthy and simply a pleasure to deal with!
I find it quite easy to recommend Germain Ford as an excellent dealership to have a Ford automotive product serviced and/or repaired! The Service Department, and in particular Michael Busch, is courteous, knowledgeable, professional, trustworthy and simply a pleasure to deal with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Paul, we are truly grateful for your feedback about Michael Busch and our team. Thank you for recommending Germain Ford of Columbus!
Had 2 recalls on my 2025 Explorer and was pleasantly surprised by a phone call from Germans service department, they were send their mobile repair technician to my house to fix both recalls! Technician was super friendly and explained what he was doing to take care of the recalls, and before long it was all done! I really appreciated that I didn’t have to go to the dealership to get this done!
Had 2 recalls on my 2025 Explorer and was pleasantly surprised by a phone call from Germans service department, they were send their mobile repair technician to my house to fix both recalls! Technician was super friendly and explained what he was doing to take care of the recalls, and before long it was all done! I really appreciated that I didn’t have to go to the dealership to get this done!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rick, we're delighted to hear about your positive experience with our mobile repair service. Thank you for choosing Germain Ford of Columbus!
Tiffany listened to my concerns and took great care to ensure that the work that was needed on my car was taken care of. I feel much better about my trip back home to Upstate New York knowing the issues with my brakes snd tires were taken care of. Thank you
Tiffany listened to my concerns and took great care to ensure that the work that was needed on my car was taken care of. I feel much better about my trip back home to Upstate New York knowing the issues with my brakes snd tires were taken care of. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad Tiffany could assist you and ensure your journey home is safe. Thank you for choosing Germain Ford of Columbus and sharing your feedback!
How can I give a review when you don’t have the part to complete the work???
How can I give a review when you don’t have the part to complete the work???
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Gerald, I'm sorry we did not have the part necessary for your vehicle's repair. We aim for complete customer satisfaction and hope to have the chance to assist you in the future. Please reach out if there are any lingering questions or concerns I can address at this time. Best, John Fredrick - Service Manager - (614) 383-4694
Had a recall on my truck .. was told it might take up to 3 hours … I was checked in very quickly and was told they would keep me updated.. 40 minutes later my vehicle was completely done… cleaned and I was on my way !! Treated very well..
Had a recall on my truck .. was told it might take up to 3 hours … I was checked in very quickly and was told they would keep me updated.. 40 minutes later my vehicle was completely done… cleaned and I was on my way !! Treated very well..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's great to hear you were treated well and got back on the road so swiftly. Thank you for choosing Germain Ford of Columbus!
I been taking my cars there for years ,they usually get you in and out on time . People seem very knowledgeable and keep you up to date .
I been taking my cars there for years ,they usually get you in and out on time . People seem very knowledgeable and keep you up to date .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your trust and loyalty! We're proud to hear our team keeps things smooth and efficient for you. See you next time at Germain Ford of Columbus!
From beginning to end, Zach and the team at Germain Ford made my car buying experience very enjoyable. Never pushy and super knowledgeable! Chase in the financing department also did an outstanding job. Highly recommend!
From beginning to end, Zach and the team at Germain Ford made my car buying experience very enjoyable. Never pushy and super knowledgeable! Chase in the financing department also did an outstanding job. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased to hear that you had a knowledgeable and enjoyable car-buying experience with Zach and our team. We are excited to pass along your kind words and we hope to see you again at Germain Ford of Columbus.
Terrible. I had to wait almost three hours for an oil change, for $113.00. I am ready to trade again( have bought six vehicles there), maybe I will go somewhere else!
Terrible. I had to wait almost three hours for an oil change, for $113.00. I am ready to trade again( have bought six vehicles there), maybe I will go somewhere else!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan, I'm sorry about the longer-than-expected wait you encountered. We know your time is valuable and never intended to cause an inconvenience. If you would like me to clear up any confusion regarding our pricing or service, please feel free to give me a call. Best, John Fredrick - Service Manager - (614) 383-4694
Always helpful and always kind. I wouldn't go anywhere else. Love extras like car wash and getting air in my tires at anytime.
Always helpful and always kind. I wouldn't go anywhere else. Love extras like car wash and getting air in my tires at anytime.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elaine, thank you for sharing your feedback about our team and for highlighting those extra perks we offer at Germain Ford of Columbus. We look forward to working with you again in the future! Safe travels!
The service I received from the time I made my appointment to the time I left the dealership after my service appointment was complete was tremendous.
The service I received from the time I made my appointment to the time I left the dealership after my service appointment was complete was tremendous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Germain Ford of Columbus! We’re pleased to hear everything went smoothly, from scheduling to service completion.