Reviews
Always helpful and always kind. I wouldn't go anywhere else. Love extras like car wash and getting air in my tires at anytime.
Always helpful and always kind. I wouldn't go anywhere else. Love extras like car wash and getting air in my tires at anytime.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elaine, thank you for sharing your feedback about our team and for highlighting those extra perks we offer at Germain Ford of Columbus. We look forward to working with you again in the future! Safe travels!
The service I received from the time I made my appointment to the time I left the dealership after my service appointment was complete was tremendous.
The service I received from the time I made my appointment to the time I left the dealership after my service appointment was complete was tremendous.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Germain Ford of Columbus! We’re pleased to hear everything went smoothly, from scheduling to service completion.
DO YOUR RESEARCH ON THIS DEALERSHIP!! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax and only disclosed the first page which did not go into detail. I went to refinance my vehicle and found out the vehicle was in a major collision. My appraisal came in $6000 less than what it should have. I spoke with the used cars manager, along with the general manager of the dealership. They are not willing to make this right whatsoever. In fact they were very rude taking no accountability. Lesson learned! I have found several reviews of other customers complaining of the same issue with this dealership! The salesman lie about the Carfax so make sure you look into it yourself before purchasing a vehicle!!
DO YOUR RESEARCH ON THIS DEALERSHIP!! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax and only disclosed the first page which did not go into detail. I went to refinance my vehicle and found out the vehicle was in a major collision. My appraisal came in $6000 less than what it should have. I spoke with the used cars manager, along with the general manager of the dealership. They are not willing to make this right whatsoever. In fact they were very rude taking no accountability. Lesson learned! I have found several reviews of other customers complaining of the same issue with this dealership! The salesman lie about the Carfax so make sure you look into it yourself before purchasing a vehicle!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Carly, I'm truly sorry to hear about your disappointing experience and the issues you've encountered with the vehicle purchase. We take these complaints seriously and we would like an opportunity to discuss this further and see if there's anything we can do to assist you. Please reach out at your earliest convenience. Thank you, Greg Saylor - Pre-Owned Sales Manager - 614-383-4642
If you read my review it clearly states I already spoke with you trying to remedy the issue before I wrote my review. Let me refresh your memory, our conversation went like this…“ I’m not sure what you expect me to do for you.” and I replied, you need to make this right. You, along with the GM of the dealership refused to do anything to make this right.. I had to eat $6k so no, I won’t be wasting anymore time or energy on this matter or Germain ever again. It was important for me to teach my son not to lie, clearly your salesman didn’t get that lesson.
DO YOUR RESEARCH ON THIS DEALERSHIP!! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax and only disclosed the first page which did not go into detail. I went to refinance my vehicle and found out the vehicle was in a major collision. My appraisal came in $6000 less than what it should have. I spoke with the used cars manager, along with the general manager of the dealership. They are not willing to make this right whatsoever. In fact they were very rude taking no accountability. Lesson learned! I have found several reviews of other customers complaining of the same issue with this dealership! The salesman lie about the Carfax so make sure you look into it yourself before purchasing a vehicle!!
DO YOUR RESEARCH ON THIS DEALERSHIP!! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax and only disclosed the first page which did not go into detail. I went to refinance my vehicle and found out the vehicle was in a major collision. My appraisal came in $6000 less than what it should have. I spoke with the used cars manager, along with the general manager of the dealership. They are not willing to make this right whatsoever. In fact they were very rude taking no accountability. Lesson learned! I have found several reviews of other customers complaining of the same issue with this dealership! The salesman lie about the Carfax so make sure you look into it yourself before purchasing a vehicle!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Carly, I'm truly sorry to hear about your disappointing experience and the issues you've encountered with the vehicle purchase. We take these complaints seriously and we would like an opportunity to discuss this further and see if there's anything we can do to assist you. Please reach out at your earliest convenience. Thank you, Greg Saylor - Pre-Owned Sales Manager - 614-383-4642
I had a great experience with Austin for my oil change on 3/20/26 Not only was the work done in a timely manner the team found a way to get me in a few days sooner Also Austin brought some issues that will need to be addressed in the future in way that was honest and not high pressure Very satisfied
I had a great experience with Austin for my oil change on 3/20/26 Not only was the work done in a timely manner the team found a way to get me in a few days sooner Also Austin brought some issues that will need to be addressed in the future in way that was honest and not high pressure Very satisfied
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Art, we are glad to read how helpful Austin was during your visit! Thank you for choosing Germain Ford of Columbus and for sharing your experience. We are here if you need anything else!
Great service and friendly people! Comfortable place to wait. They always explain everything they are doing.
Great service and friendly people! Comfortable place to wait. They always explain everything they are doing.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing from satisfied customers! Thank you for choosing Germain Ford of Columbus and for sharing your positive experience with our helpful Service Team. See you next time!
Thought did an excellent job very happy with the service provided. Would recommend to others
Thought did an excellent job very happy with the service provided. Would recommend to others
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your support of Germain Ford of Columbus!
Germain Ford service department has always been very reliable and good with their time estimates. Today they conducted post sale accessory installation. They did a Great Job!
Germain Ford service department has always been very reliable and good with their time estimates. Today they conducted post sale accessory installation. They did a Great Job!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We’re happy to hear how pleased you’ve been with Germain Ford of Columbus and our service department in particular. We’ll see you at your next appointment!
I found my service for F150 to be very good with communication of what needed done and results.
I found my service for F150 to be very good with communication of what needed done and results.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, thank you for the terrific review of Germain Ford of Columbus!
The people that helped me were excellent but the cost of the tail light that was replaced was way too high!
The people that helped me were excellent but the cost of the tail light that was replaced was way too high!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we're sorry to hear you feel this way about our pricing. We will pass along this feedback. Our team at Germain Ford of Columbus will be here to assist with any future needs.