Germain Ford

Zack Hensel has been my service manager for years and has been great. He takes time to explain what they found causing a problem and how it was corrected. Service has always been timely and client friendly not something you find much anymore. Will continue to comeback to Zack and Germain for service.

⭐⭐⭐⭐⭐ I had a great experience with Germain Ford and truly appreciate all the help and support they provided throughout the entire process. I own a 2019 Ford Escape with a 1.5L EcoBoost engine, and given the type of repair my vehicle needed, I felt it was important to take it to a Ford dealership to ensure the work was done correctly and according to the manufacturer’s specifications. I wanted the peace of mind that came with having my vehicle serviced by a team familiar with Ford vehicles and their specific repair requirements, and I’m glad I chose Germain Ford. From the beginning, their customer service was excellent. They arranged to pick up my vehicle for service, which made everything so much more convenient since I didn’t have to leave my home. They kept me informed throughout the process, provided updates, and gave me estimates along the way. I had also purchased some Ford OEM parts ahead of time, and they were more than willing to work with me on using those parts. Although the repair took longer than expected, the team arranged for me to have a rental vehicle so I could manage in the meantime. They also worked with me on the cost, which I greatly appreciated given the extended repair time and the inconvenience of being without my vehicle. What I appreciated most was that they took their time to make sure the job was done properly rather than rushing to get my vehicle back to me. I would much rather have a service department take the necessary time to do the job right than rush through a repair just to get the car out the door. Everyone I dealt with was professional, responsive, and helpful, and they did a great job with my vehicle. So far, my Escape has been running great, and I’m very happy with the service I received. Thank you to the entire team at Germain Ford for your patience, professionalism, and willingness to work with me throughout this process. I truly appreciate the care they took with my vehicle, and I would definitely recommend them to anyone looking for a service department that values its customers, communicates well, and takes the time to do things right!

Mike Busch was a pleasure to work with. I live 2 hrs away and had just finished a cancer treatment at OSU James on Monday (10/12) and stopped to get something to eat on Sawmill Rd when my vehicle became disabled. It was a nightmare. But after being towed to Germain and then getting a ride home after 5 hrs, Mike was in constant contact with me from the very next day through the completion of the repair. He went above and beyond (in my opinion) in contacting Ford several times to get it approved for "another" recall - which he was successful so the initial repair costs me nothing!!!!! The service dept also checked over my vehicle and made recommendations, which I was going to do anyway, so I just had Germain do them. Very, very, very satisfied with the service and Mike. On one of my worst days, Mike and the team made it bearable. He is to be commended :) Brenda Galvin

Torrey was very professional in helping get my car serviced at Germain Ford yesterday. Kept me updated through out the whole process. I’ve been taking my cars there for years and find they are honest and trustworthy.

Germain Ford has handled my service very professionally. They were always up front about the service being provided. I am very impressed with the valet service that came and picked up my vehicle and returned it. Even running it through the car wash first. Great Job...

Always been very helpful. The people I have worked with are very nice to deal with.

I was very happy with the service I received. Oil change and tire rotation in 90 minutes. They kept me informed. Provided me with a video of the inspection. They have earned my return business.

Ryan was amazing and he was very helpful and kind! I rolled out in a new Branco!

One of the main reasons we keep coming back to Germain for service is they do an overall great job and don’t try to sell us services we don’t need. The new Technician camera report is super, I get to see what the tech is seeing or found on my car. This feature can build trust with the customer. So many businesses these days try to oversell you and down right lie about they find. Keep up the great service. We will be back.

Joshua did a great job of installing my performance tune. He helped me download it from Ford and had it running quickly with zero issues. Very helpful and friendly.