Reviews
I been taking my cars there for years ,they usually get you in and out on time . People seem very knowledgeable and keep you up to date .
I been taking my cars there for years ,they usually get you in and out on time . People seem very knowledgeable and keep you up to date .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your trust and loyalty! We're proud to hear our team keeps things smooth and efficient for you. See you next time at Germain Ford of Columbus!
From beginning to end, Zach and the team at Germain Ford made my car buying experience very enjoyable. Never pushy and super knowledgeable! Chase in the financing department also did an outstanding job. Highly recommend!
From beginning to end, Zach and the team at Germain Ford made my car buying experience very enjoyable. Never pushy and super knowledgeable! Chase in the financing department also did an outstanding job. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased to hear that you had a knowledgeable and enjoyable car-buying experience with Zach and our team. We are excited to pass along your kind words and we hope to see you again at Germain Ford of Columbus.
Terrible. I had to wait almost three hours for an oil change, for $113.00. I am ready to trade again( have bought six vehicles there), maybe I will go somewhere else!
Terrible. I had to wait almost three hours for an oil change, for $113.00. I am ready to trade again( have bought six vehicles there), maybe I will go somewhere else!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan, I'm sorry about the longer-than-expected wait you encountered. We know your time is valuable and never intended to cause an inconvenience. If you would like me to clear up any confusion regarding our pricing or service, please feel free to give me a call. Best, John Fredrick - Service Manager - (614) 383-4694
Always helpful and always kind. I wouldn't go anywhere else. Love extras like car wash and getting air in my tires at anytime.
Always helpful and always kind. I wouldn't go anywhere else. Love extras like car wash and getting air in my tires at anytime.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elaine, thank you for sharing your feedback about our team and for highlighting those extra perks we offer at Germain Ford of Columbus. We look forward to working with you again in the future! Safe travels!
The service I received from the time I made my appointment to the time I left the dealership after my service appointment was complete was tremendous.
The service I received from the time I made my appointment to the time I left the dealership after my service appointment was complete was tremendous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Germain Ford of Columbus! We’re pleased to hear everything went smoothly, from scheduling to service completion.
DO YOUR RESEARCH ON THIS DEALERSHIP!! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax and only disclosed the first page which did not go into detail. I went to refinance my vehicle and found out the vehicle was in a major collision. My appraisal came in $6000 less than what it should have. I spoke with the used cars manager, along with the general manager of the dealership. They are not willing to make this right whatsoever. In fact they were very rude taking no accountability. Lesson learned! I have found several reviews of other customers complaining of the same issue with this dealership! The salesman lie about the Carfax so make sure you look into it yourself before purchasing a vehicle!!
DO YOUR RESEARCH ON THIS DEALERSHIP!! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax and only disclosed the first page which did not go into detail. I went to refinance my vehicle and found out the vehicle was in a major collision. My appraisal came in $6000 less than what it should have. I spoke with the used cars manager, along with the general manager of the dealership. They are not willing to make this right whatsoever. In fact they were very rude taking no accountability. Lesson learned! I have found several reviews of other customers complaining of the same issue with this dealership! The salesman lie about the Carfax so make sure you look into it yourself before purchasing a vehicle!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Carly, I'm truly sorry to hear about your disappointing experience and the issues you've encountered with the vehicle purchase. We take these complaints seriously and we would like an opportunity to discuss this further and see if there's anything we can do to assist you. Please reach out at your earliest convenience. Thank you, Greg Saylor - Pre-Owned Sales Manager - 614-383-4642
If you read my review it clearly states I already spoke with you trying to remedy the issue before I wrote my review. Let me refresh your memory, our conversation went like this…“ I’m not sure what you expect me to do for you.” and I replied, you need to make this right. You, along with the GM of the dealership refused to do anything to make this right.. I had to eat $6k so no, I won’t be wasting anymore time or energy on this matter or Germain ever again. It was important for me to teach my son not to lie, clearly your salesman didn’t get that lesson.
DO YOUR RESEARCH ON THIS DEALERSHIP!! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax and only disclosed the first page which did not go into detail. I went to refinance my vehicle and found out the vehicle was in a major collision. My appraisal came in $6000 less than what it should have. I spoke with the used cars manager, along with the general manager of the dealership. They are not willing to make this right whatsoever. In fact they were very rude taking no accountability. Lesson learned! I have found several reviews of other customers complaining of the same issue with this dealership! The salesman lie about the Carfax so make sure you look into it yourself before purchasing a vehicle!!
DO YOUR RESEARCH ON THIS DEALERSHIP!! I made the mistake of not looking at the reviews! I purchased a used vehicle about a year and a half ago. The salesman lied to me about the Carfax and only disclosed the first page which did not go into detail. I went to refinance my vehicle and found out the vehicle was in a major collision. My appraisal came in $6000 less than what it should have. I spoke with the used cars manager, along with the general manager of the dealership. They are not willing to make this right whatsoever. In fact they were very rude taking no accountability. Lesson learned! I have found several reviews of other customers complaining of the same issue with this dealership! The salesman lie about the Carfax so make sure you look into it yourself before purchasing a vehicle!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Carly, I'm truly sorry to hear about your disappointing experience and the issues you've encountered with the vehicle purchase. We take these complaints seriously and we would like an opportunity to discuss this further and see if there's anything we can do to assist you. Please reach out at your earliest convenience. Thank you, Greg Saylor - Pre-Owned Sales Manager - 614-383-4642
I had a great experience with Austin for my oil change on 3/20/26 Not only was the work done in a timely manner the team found a way to get me in a few days sooner Also Austin brought some issues that will need to be addressed in the future in way that was honest and not high pressure Very satisfied
I had a great experience with Austin for my oil change on 3/20/26 Not only was the work done in a timely manner the team found a way to get me in a few days sooner Also Austin brought some issues that will need to be addressed in the future in way that was honest and not high pressure Very satisfied
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Art, we are glad to read how helpful Austin was during your visit! Thank you for choosing Germain Ford of Columbus and for sharing your experience. We are here if you need anything else!
Great service and friendly people! Comfortable place to wait. They always explain everything they are doing.
Great service and friendly people! Comfortable place to wait. They always explain everything they are doing.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing from satisfied customers! Thank you for choosing Germain Ford of Columbus and for sharing your positive experience with our helpful Service Team. See you next time!
Thought did an excellent job very happy with the service provided. Would recommend to others
Thought did an excellent job very happy with the service provided. Would recommend to others
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your support of Germain Ford of Columbus!