Reviews
Horrible service.
Horrible service. My vehicle was brought in for an oil change, inspection, and a loud humming noise during acceleration. That same day, I was told there was an issue with the rear differential and that parts were being ordered. I asked if it was safe to drive, and I was told it was okay for now. When the parts came in, I dropped the vehicle off again, thinking the repairs would be completed. Instead, I received a message saying they needed to keep the vehicle because they hadn’t fully diagnosed the problem and that additional parts would be needed. Called and left a message for the service manager and I'm still waiting for his return phone call. Professionalism at its finest!
Horrible service.
Horrible service. My vehicle was brought in for an oil change, inspection, and a loud humming noise during acceleration. That same day, I was told there was an issue with the rear differential and that parts were being ordered. I asked if it was safe to drive, and I was told it was okay for now. When the parts came in, I dropped the vehicle off again, thinking the repairs would be completed. Instead, I received a message saying they needed to keep the vehicle because they hadn’t fully diagnosed the problem and that additional parts would be needed. Called and left a message for the service manager and I'm still waiting for his return phone call. Professionalism at its finest!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Troy, Thank you for sharing your thoughts. In terms of us fixing your vehicle and needing additional parts to fix said issue. I'm happy that my technician discovered that additional parts were needed for this repair, instead of simply repairing it after the first look through. Then it wouldn't have fixed the issue at hand and you would have had to bring it back. We actually had the repair done in the same day that you dropped it off, also getting you into a loaner vehicle while yours was in the shop. We kept it until the next day so we could drive it again ensuring said issue was resolved for you. My service manager left you a message earlier today asking you to call him back. Thanks JS. Jeff Schaerer General Manager Washington Ford
Tire rotation shouldn’t take more than a hour Looked in
Tire rotation shouldn’t take more than a hour Looked in to check on the truck and two techs just standing there talking
Tire rotation shouldn’t take more than a hour Looked in
Tire rotation shouldn’t take more than a hour Looked in to check on the truck and two techs just standing there talking
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Stan, Thank you for the feedback. We strive to provide our guests with the least amount of wait time while servicing their vehicles, while at the same time not rushing the work. It's a fine line to say the least and I apologize for your repair exceeding the amount of time you feel it should take for that service. I use examples like this as teachable moments for my staff and this will be addressed. Thank you for sharing and for your business, JS. Jeff Schaerer General Manager Washington Ford
Excellent dealership and great people all around.
Excellent dealership and great people all around. Mike went above and beyond to ensure I was happy.
Excellent dealership and great people all around.
Excellent dealership and great people all around. Mike went above and beyond to ensure I was happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly and naggable, with a straight the point
Very friendly and naggable, with a straight the point business work ethic. I don't like auto shopping after dealing with the sales team at Washington ford was very enjoyable.
Very friendly and naggable, with a straight the point
Very friendly and naggable, with a straight the point business work ethic. I don't like auto shopping after dealing with the sales team at Washington ford was very enjoyable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brian was very friendy and helpfull.
Brian was very friendy and helpfull. The dealership was warm and welcoming. They treated me like family and treated me honestly and fairly.
Brian was very friendy and helpfull.
Brian was very friendy and helpfull. The dealership was warm and welcoming. They treated me like family and treated me honestly and fairly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very great dealership to deal with.
Very great dealership to deal with. Gave the best price on trade in and on price overall.
Very great dealership to deal with.
Very great dealership to deal with. Gave the best price on trade in and on price overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
this dealership was very easy to work with and made the
this dealership was very easy to work with and made the process quick! i was in and out fast. great staff!
this dealership was very easy to work with and made the
this dealership was very easy to work with and made the process quick! i was in and out fast. great staff!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone was very accommodating and friendly.
Everyone was very accommodating and friendly. I got a great deal, I’m very pleased with my purchase!
Everyone was very accommodating and friendly.
Everyone was very accommodating and friendly. I got a great deal, I’m very pleased with my purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Washington Ford's service department is does great work
Washington Ford's service department is does great work and communicates very well! Thank you.
Washington Ford's service department is does great work
Washington Ford's service department is does great work and communicates very well! Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
wish Don was my salesman but he could use some help with
wish Don was my salesman but he could use some help with his jokes maybe a lot of help with his jokes
wish Don was my salesman but he could use some help with
wish Don was my salesman but he could use some help with his jokes maybe a lot of help with his jokes
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair