Uftring Ford Subaru

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4.0
(418 reviews)
Visit Uftring Ford Subaru
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–6:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–6:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (888) 562-0819 (888) 562-0819
Used (888) 562-1102 (888) 562-1102
Service (309) 430-6517 (309) 430-6517

Inventory

See all 312 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Uftring Automall is a Ford Subaru and Used Car dealership in East Peoria Illinois. We are a member of the Uftring Auto Group founded by Gary Uftring in 1982. Our dealership carries a large selection of new Fords new Subarus and an impressive selection of high-quality used cars including local one owners off lease local trades Certified bargain and much more. See us first and find out why we are one of Central Illinois' most trusted dealers.
If we wouldn't sell it to our family we wouldn't sell it to you. Low Prices & Huge Selection every day.

Service center

Phone number (309) 430-6517

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

4.0
(418 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Omg!

Omg! I want to get a 2013 Hyundai and they was awesome!! Very helpful and friendly! I would definitely recommend going to see them! I’ll be back! Thanks!!!

5.0

Omg!

Omg! I want to get a 2013 Hyundai and they was awesome!! Very helpful and friendly! I would definitely recommend going to see them! I’ll be back! Thanks!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Went to the Subaru for a Forester only looking the first

Went to the Subaru for a Forester only looking the first day. Our sales person Sarah Patrick spoke to us took time to show us a few Subaru's. After a few views we got some info and left . Contacted Sarah and said we're interested in the Forester and wanted to come in Wednesday she was off and offered a different salesman and we declined and made it Monday night surprise stop. During the sale we were never pushed or offered a different vehicle or stuff we didn't want Sarah did a remarkable job and we ended up with the vehicle we wanted and color . All in all I have never been to a dealership and left satisfied and worried I did the right thing this time there was no hard feelings or worries and would like to say thank you Sarah your the best and we will definitely look for you if we come back. Dawn and Charles Smith

5.0

Went to the Subaru for a Forester only looking the first

Went to the Subaru for a Forester only looking the first day. Our sales person Sarah Patrick spoke to us took time to show us a few Subaru's. After a few views we got some info and left . Contacted Sarah and said we're interested in the Forester and wanted to come in Wednesday she was off and offered a different salesman and we declined and made it Monday night surprise stop. During the sale we were never pushed or offered a different vehicle or stuff we didn't want Sarah did a remarkable job and we ended up with the vehicle we wanted and color . All in all I have never been to a dealership and left satisfied and worried I did the right thing this time there was no hard feelings or worries and would like to say thank you Sarah your the best and we will definitely look for you if we come back. Dawn and Charles Smith

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

This has been by far the worst experience with Uftring

This has been by far the worst experience with Uftring Ford Services that I've had since starting my relationship with them in 2005. At the end of May 2023, I called to have my AC checked on my 2005 Ford Focus as it was blowing out hot air. They didn't have an appointment available until July so I booked it and waited for July to get here. I dropped it off and was told by Uftring Ford Services that I needed a new evaporator, but they couldn't find one anywhere and said if I could find one then they would install it for me. I was easily able to find it on AutoZone.com and had it shipped to me. Again, I had to wait for another available appointment on August 1st. Shortly after dropping off my car and evaporator, I was called and told the HVAC housing needed replaced because it was brittle and couldn't be put back together. But guess what...they couldn't find that part either and I was welcome to try to locate one. At this point my dashboard has been taken apart and not drivable so Uftring Ford Services kept it while I looked for this housing unit. Around August 7th I returned to Uftring to discuss our options and the Parts Manager was contacted and would start looking at other Ford dealerships for this part. Thankfully, the next day one was found in Indiana and they agreed to sell to Uftring. I allowed time for shipping and installing and checked back with Uftring by visiting again on August 15th for an update since no phone calls were answered or returned after leaving voicemails. At this meeting we were told the other dealership reneged and that was our last option. We agreed to put my dashboard back together and I would just have to deal with no AC. On August 20, 2023, I returned to Uftring Ford Service to take my car home only to find out that the battery was dead (just bought 11/2022) and the dashboard was still not put back together. I was told I would be able to pick it up the next day. This did not happen and again there was no communication. When contacting and leaving voicemails that were never returned. Finally, on August 28th I was able to reach someone by phone and was told the shop is busy and they weren’t going to be able to get it in until Friday September 1st. September 2nd I again returned to Uftring Ford Services and inquired about my car. I was told that my car was taken over by the assistant manager and he was not there to provide updates but the advisor did know the battery would not take a charge and they were not sure about the dashboard status. I informed the Advisor that I had bought the battery from them in November 2022 and should still be under warranty. Surprisingly on September 7th I received an email that the services on my car were completed and it was ready for pick up. I arrived to pick it up and was told that I had a balance of $525.00 and that they did me a favor and cut the labor costs in half. I asked what the fees were for since no work had been completed and I asked to speak with the Manager. The manager was upset that we questioned the fees. He explained that he paid a service tech over $30/hr to take apart and put back together my dashboard and we needed to pay him for 7 hours of work. My husband and I asked why would we pay for services that were not rendered. The manager was not able to explain but did try to compare having our furnace worked on but not paying for repair. My husband stated that our furnace would have been fixed unlike my car so again what am I paying for, and can I charge you for keeping my car for 5.5 weeks? The manager was upset and said to sever the relationship and get rid of the bill to the Advisor and dismissed us. It’s disappointing and sad to have gone through this experience as we have bought multiple cars from Uftring and has been our preferred car sales and repair business for the last 18 years.

1.0

This has been by far the worst experience with Uftring

This has been by far the worst experience with Uftring Ford Services that I've had since starting my relationship with them in 2005. At the end of May 2023, I called to have my AC checked on my 2005 Ford Focus as it was blowing out hot air. They didn't have an appointment available until July so I booked it and waited for July to get here. I dropped it off and was told by Uftring Ford Services that I needed a new evaporator, but they couldn't find one anywhere and said if I could find one then they would install it for me. I was easily able to find it on AutoZone.com and had it shipped to me. Again, I had to wait for another available appointment on August 1st. Shortly after dropping off my car and evaporator, I was called and told the HVAC housing needed replaced because it was brittle and couldn't be put back together. But guess what...they couldn't find that part either and I was welcome to try to locate one. At this point my dashboard has been taken apart and not drivable so Uftring Ford Services kept it while I looked for this housing unit. Around August 7th I returned to Uftring to discuss our options and the Parts Manager was contacted and would start looking at other Ford dealerships for this part. Thankfully, the next day one was found in Indiana and they agreed to sell to Uftring. I allowed time for shipping and installing and checked back with Uftring by visiting again on August 15th for an update since no phone calls were answered or returned after leaving voicemails. At this meeting we were told the other dealership reneged and that was our last option. We agreed to put my dashboard back together and I would just have to deal with no AC. On August 20, 2023, I returned to Uftring Ford Service to take my car home only to find out that the battery was dead (just bought 11/2022) and the dashboard was still not put back together. I was told I would be able to pick it up the next day. This did not happen and again there was no communication. When contacting and leaving voicemails that were never returned. Finally, on August 28th I was able to reach someone by phone and was told the shop is busy and they weren’t going to be able to get it in until Friday September 1st. September 2nd I again returned to Uftring Ford Services and inquired about my car. I was told that my car was taken over by the assistant manager and he was not there to provide updates but the advisor did know the battery would not take a charge and they were not sure about the dashboard status. I informed the Advisor that I had bought the battery from them in November 2022 and should still be under warranty. Surprisingly on September 7th I received an email that the services on my car were completed and it was ready for pick up. I arrived to pick it up and was told that I had a balance of $525.00 and that they did me a favor and cut the labor costs in half. I asked what the fees were for since no work had been completed and I asked to speak with the Manager. The manager was upset that we questioned the fees. He explained that he paid a service tech over $30/hr to take apart and put back together my dashboard and we needed to pay him for 7 hours of work. My husband and I asked why would we pay for services that were not rendered. The manager was not able to explain but did try to compare having our furnace worked on but not paying for repair. My husband stated that our furnace would have been fixed unlike my car so again what am I paying for, and can I charge you for keeping my car for 5.5 weeks? The manager was upset and said to sever the relationship and get rid of the bill to the Advisor and dismissed us. It’s disappointing and sad to have gone through this experience as we have bought multiple cars from Uftring and has been our preferred car sales and repair business for the last 18 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great service

I had a great experience with Jeremy in service,resolved my problems in one day. I normally don't use dealerships for service. I will be back as needed repairs come up.

5.0

Great service

I had a great experience with Jeremy in service,resolved my problems in one day. I normally don't use dealerships for service. I will be back as needed repairs come up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you!

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1.0

Customer beware

I bought my Ford edge new in 2014, I've always had the oil changed at a dealership every 5000 miles. I always get the works oil change which is tire rotation oil and filter and top off all fluids. This is the only dealership that did not Bother to check the fluids, and say anything about a dirty battery post. I have messaged the service manager multiple times explaining my displeasure with no reply from them whatsoever. I will never take my car to this dealership again and if you do you better double check that you've got what you paid for Customer beware

1.0

Customer beware

I bought my Ford edge new in 2014, I've always had the oil changed at a dealership every 5000 miles. I always get the works oil change which is tire rotation oil and filter and top off all fluids. This is the only dealership that did not Bother to check the fluids, and say anything about a dirty battery post. I have messaged the service manager multiple times explaining my displeasure with no reply from them whatsoever. I will never take my car to this dealership again and if you do you better double check that you've got what you paid for Customer beware

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Generous Car Repair

Two days ago I was driving from Nebraska to Virginia. My Ford Focus began making horrifically loud noises as I crossed Iowa and drove through Illinois. I stopped at Uftring Ford hoping that they would be able to diagnose and fix the problem. I was incredibly stressed out and worried that I would be stuck in Peoria for days without a working car. I needed get to Virginia before law school started and was panicked that I wouldn't be able to make it in time. I had never been to Peoria, knew nobody within an 8-hour drive of the area, had no appointment with Uftring, and was desperate to get my car working ASAP. I relayed my personal crisis to the employees at Uftring. They immediately began evaluating my car. Several mechanics (Bruce, and a few others whose names I have forgotten) started working on it immediately (again, I had no appointment!). Everyone was incredibly kind. They quickly discovered what was wrong and got my car into working condition within an hour. I cannot tell you how relieved I was. I got back into my car, ready to get back on my way to Virginia, when I realized that I had not received a bill for their work. I went back inside and asked for the charges. The mechanics at Uftring said there was no bill! I was floored at the generosity of the Uftring employees. They heard my issue, started working on it immediately, resolved it quickly, and then charged nothing for quite literally saving me. As a broke law student, this meant everything. As a human, this was one of those experiences that gives you a more positive outlook on the world -- one of those "strangers helping strangers" stories. I have nothing but gratitude for everyone at Uftring, and if you find yourself with car troubles in Peoria, I cannot recommend them highly enough.

5.0

Generous Car Repair

Two days ago I was driving from Nebraska to Virginia. My Ford Focus began making horrifically loud noises as I crossed Iowa and drove through Illinois. I stopped at Uftring Ford hoping that they would be able to diagnose and fix the problem. I was incredibly stressed out and worried that I would be stuck in Peoria for days without a working car. I needed get to Virginia before law school started and was panicked that I wouldn't be able to make it in time. I had never been to Peoria, knew nobody within an 8-hour drive of the area, had no appointment with Uftring, and was desperate to get my car working ASAP. I relayed my personal crisis to the employees at Uftring. They immediately began evaluating my car. Several mechanics (Bruce, and a few others whose names I have forgotten) started working on it immediately (again, I had no appointment!). Everyone was incredibly kind. They quickly discovered what was wrong and got my car into working condition within an hour. I cannot tell you how relieved I was. I got back into my car, ready to get back on my way to Virginia, when I realized that I had not received a bill for their work. I went back inside and asked for the charges. The mechanics at Uftring said there was no bill! I was floored at the generosity of the Uftring employees. They heard my issue, started working on it immediately, resolved it quickly, and then charged nothing for quite literally saving me. As a broke law student, this meant everything. As a human, this was one of those experiences that gives you a more positive outlook on the world -- one of those "strangers helping strangers" stories. I have nothing but gratitude for everyone at Uftring, and if you find yourself with car troubles in Peoria, I cannot recommend them highly enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

We went in to look at a truck and Red helped us.

We went in to look at a truck and Red helped us. It was the easiest vehicle purchase I have ever had. I am so happy, and Red was great he is the kind of salesman that wants repeat clients and he works to make you want to come back. It was a very great experience.

5.0

We went in to look at a truck and Red helped us.

We went in to look at a truck and Red helped us. It was the easiest vehicle purchase I have ever had. I am so happy, and Red was great he is the kind of salesman that wants repeat clients and he works to make you want to come back. It was a very great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Lost $5500 trading in my vehicle on a new truck. Ford's...

Lost $5500 trading in my vehicle on a new truck. Ford's website, KBB and another on-line site confirmed this value. After waiting 6 mo's for the ordered truck dealer knew I'd go ahead with the deal anyway. Complained to Corporate Ford.

1.0

Lost $5500 trading in my vehicle on a new truck. Ford's...

Lost $5500 trading in my vehicle on a new truck. Ford's website, KBB and another on-line site confirmed this value. After waiting 6 mo's for the ordered truck dealer knew I'd go ahead with the deal anyway. Complained to Corporate Ford.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
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1.0

Do not trade in a vehicle here

Ordered and bought a new Ford Maverick. My trade was undervalued by $5500.00. Ford's own website and two others valued my trade at $5500.00 more. Currently my trade is for sale for $5500.00 more then I was given. Fell ripped off and do not recommend this dealership, have voiced my concers to Ford itself.

1.0

Do not trade in a vehicle here

Ordered and bought a new Ford Maverick. My trade was undervalued by $5500.00. Ford's own website and two others valued my trade at $5500.00 more. Currently my trade is for sale for $5500.00 more then I was given. Fell ripped off and do not recommend this dealership, have voiced my concers to Ford itself.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 2 found this review helpful. Did you?
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1.0

took my subaru in for oil changeafter picking up, i...

took my subaru in for oil change after picking up, i found that the tires had been rotated-i was speechless, since i had not asked for this work as a matter of fact, i had the tires rotated and balanced the day before, so this was kind of un-nerving i probably should have made an issue of it and contested the un-necessary service and charge, but i didn't need the stress so, your service advisor should ask before doing work

1.0

took my subaru in for oil changeafter picking up, i...

took my subaru in for oil change after picking up, i found that the tires had been rotated-i was speechless, since i had not asked for this work as a matter of fact, i had the tires rotated and balanced the day before, so this was kind of un-nerving i probably should have made an issue of it and contested the un-necessary service and charge, but i didn't need the stress so, your service advisor should ask before doing work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for your feedback. We apologize for any lack of communication and have passed this along to our service management team for review. We do appreciate your business and hope you will consider us in the future.

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