Uftring Ford Subaru

We are very happy with our recent purchase of a used Outback Limited. Howard Marfell was our salesperson for over two decades. After he moved and left Uftring Subaru we were concerned about having to deal with a new person. Through a referral from a coworker, we went with Travis Doubet. Travis met and exceeded our expectations. It was only 1.5 hrs from test drive to leaving with our next Subaru. He is now our new "Not Howard" :)

We are very happy with our recent purchase of a used Outback Limited. Howard Marfell was our salesperson for over two decades. After he moved and left Uftring Subaru we were concerned about having to deal with a new person. Through a referral from a coworker, we went with Travis Doubet. Travis met and exceeded our expectations. It was only 1.5 hrs from test drive to leaving with our next Subaru. He is now our new "Not Howard" :)

Long drawn out buying process. After numerous calls and e-mails on my part they finally delivered my new service vehicle. This took approximately two weeks. Seven weeks later, after the 2nd phone call I think my title is on the way. Sorry to say this, but I won't be returning to this dealer.

Dane was great. Why why why why why does this box have a 15 word minimum?

Dealt with her twice, two big zeroes. She seems to have a script/process and does not listen to person on the other side of the desk. Not just me, my wife agreed completely. Also she did seem to have familiarity with the product lines or current stock. Uftring lost the sale to another dealership.

Bryce Bourazak and the staff were very helpful in getting us into the Subaru we chose quickly and at the price we wanted. After having bad experiences at two other dealerships, this experience was great! Highly recommend!

Omg! I want to get a 2013 Hyundai and they was awesome!! Very helpful and friendly! I would definitely recommend going to see them! I’ll be back! Thanks!!!

Went to the Subaru for a Forester only looking the first day. Our sales person Sarah Patrick spoke to us took time to show us a few Subaru's. After a few views we got some info and left . Contacted Sarah and said we're interested in the Forester and wanted to come in Wednesday she was off and offered a different salesman and we declined and made it Monday night surprise stop. During the sale we were never pushed or offered a different vehicle or stuff we didn't want Sarah did a remarkable job and we ended up with the vehicle we wanted and color . All in all I have never been to a dealership and left satisfied and worried I did the right thing this time there was no hard feelings or worries and would like to say thank you Sarah your the best and we will definitely look for you if we come back. Dawn and Charles Smith

This has been by far the worst experience with Uftring Ford Services that I've had since starting my relationship with them in 2005. At the end of May 2023, I called to have my AC checked on my 2005 Ford Focus as it was blowing out hot air. They didn't have an appointment available until July so I booked it and waited for July to get here. I dropped it off and was told by Uftring Ford Services that I needed a new evaporator, but they couldn't find one anywhere and said if I could find one then they would install it for me. I was easily able to find it on AutoZone.com and had it shipped to me. Again, I had to wait for another available appointment on August 1st. Shortly after dropping off my car and evaporator, I was called and told the HVAC housing needed replaced because it was brittle and couldn't be put back together. But guess what...they couldn't find that part either and I was welcome to try to locate one. At this point my dashboard has been taken apart and not drivable so Uftring Ford Services kept it while I looked for this housing unit. Around August 7th I returned to Uftring to discuss our options and the Parts Manager was contacted and would start looking at other Ford dealerships for this part. Thankfully, the next day one was found in Indiana and they agreed to sell to Uftring. I allowed time for shipping and installing and checked back with Uftring by visiting again on August 15th for an update since no phone calls were answered or returned after leaving voicemails. At this meeting we were told the other dealership reneged and that was our last option. We agreed to put my dashboard back together and I would just have to deal with no AC. On August 20, 2023, I returned to Uftring Ford Service to take my car home only to find out that the battery was dead (just bought 11/2022) and the dashboard was still not put back together. I was told I would be able to pick it up the next day. This did not happen and again there was no communication. When contacting and leaving voicemails that were never returned. Finally, on August 28th I was able to reach someone by phone and was told the shop is busy and they weren’t going to be able to get it in until Friday September 1st. September 2nd I again returned to Uftring Ford Services and inquired about my car. I was told that my car was taken over by the assistant manager and he was not there to provide updates but the advisor did know the battery would not take a charge and they were not sure about the dashboard status. I informed the Advisor that I had bought the battery from them in November 2022 and should still be under warranty. Surprisingly on September 7th I received an email that the services on my car were completed and it was ready for pick up. I arrived to pick it up and was told that I had a balance of $525.00 and that they did me a favor and cut the labor costs in half. I asked what the fees were for since no work had been completed and I asked to speak with the Manager. The manager was upset that we questioned the fees. He explained that he paid a service tech over $30/hr to take apart and put back together my dashboard and we needed to pay him for 7 hours of work. My husband and I asked why would we pay for services that were not rendered. The manager was not able to explain but did try to compare having our furnace worked on but not paying for repair. My husband stated that our furnace would have been fixed unlike my car so again what am I paying for, and can I charge you for keeping my car for 5.5 weeks? The manager was upset and said to sever the relationship and get rid of the bill to the Advisor and dismissed us. It’s disappointing and sad to have gone through this experience as we have bought multiple cars from Uftring and has been our preferred car sales and repair business for the last 18 years.

I had a great experience with Jeremy in service,resolved my problems in one day. I normally don't use dealerships for service. I will be back as needed repairs come up.