Reviews
They scratched my car window during maintenance but refused to admit it; the service manager’s attitude was appalling. I really regret buying my car here.
They scratched my car window during maintenance but refused to admit it; the service manager’s attitude was appalling. I really regret buying my car here.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I came in for routine maintenance at this Cadillac dealership. After the service, I noticed scratches on my window glass that were not there before. I requested an explanation and asked to review the service video, but the service manager refused and denied responsibility. I was also told not to return for any future service, including warranty work. I find this very unprofessional and disappointing for an authorized dealership. I regret purchasing my vehicle from this dealership.
Sarant took my Escalade in quickly for repair, they assessed the issue immediately and repaired it within a few days. They had me back on the road in record time. The staff kept me informed the entire time and went above and beyond to ensure i was not inconvenienced. Mike the service manager and the whole team at Sarant are GREAT.
Sarant took my Escalade in quickly for repair, they assessed the issue immediately and repaired it within a few days. They had me back on the road in record time. The staff kept me informed the entire time and went above and beyond to ensure i was not inconvenienced. Mike the service manager and the whole team at Sarant are GREAT.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Courteous, professional, and communicative. They made me feel valued. I felt more like I was dealing with friends than a dealership.
Courteous, professional, and communicative. They made me feel valued. I felt more like I was dealing with friends than a dealership.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service department has always been attentive in servicing my car people are pleasant and professional
Service department has always been attentive in servicing my car people are pleasant and professional
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Cane in to Sarant Cadillac to purchase an Optiq. Eli Torres my sales guy helped and again was super satisfied with his help. Will recommend always!
Cane in to Sarant Cadillac to purchase an Optiq. Eli Torres my sales guy helped and again was super satisfied with his help. Will recommend always!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Over the past several years I have leased 4 cars through Sarant Everyone I have dealt with has been highly professional extremely knowledgeable and very helpful without being too pushy or aggressive Most recently I leased a Cadillac Optique and worked with Elias Torres. He was great He was courteous informative and had a great sense of humor He answered all of my questions and was available to me after hours by phone to answer any question I might have He is an asset to Sarant and I look forward to working with him in the future
Over the past several years I have leased 4 cars through Sarant Everyone I have dealt with has been highly professional extremely knowledgeable and very helpful without being too pushy or aggressive Most recently I leased a Cadillac Optique and worked with Elias Torres. He was great He was courteous informative and had a great sense of humor He answered all of my questions and was available to me after hours by phone to answer any question I might have He is an asset to Sarant and I look forward to working with him in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very pleased with the service I received and how they found the problem with my car so fast
Very pleased with the service I received and how they found the problem with my car so fast
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
A wonderful place to buy a car. No pressure. Salesman takes his time with you.
A wonderful place to buy a car. No pressure. Salesman takes his time with you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Worked with Elias Torres in purchasing a Cadillac Blackwing and had an excellent experience. Elias was excellent throughout the whole process, proactivley providing updates on my order and when delivery occurred it was seamless. Overall outstanding and I have recommended my friends and family to work with Eli on any future vehicle purchases
Worked with Elias Torres in purchasing a Cadillac Blackwing and had an excellent experience. Elias was excellent throughout the whole process, proactivley providing updates on my order and when delivery occurred it was seamless. Overall outstanding and I have recommended my friends and family to work with Eli on any future vehicle purchases
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
They were helpful and professional. They offered me a ride home when it was necessary to leave the car.
They were helpful and professional. They offered me a ride home when it was necessary to leave the car.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair