Sarant Cadillac

Service is excellent. The 3-hour wait was not, despite having an appointment. Was told, even after explaining what was needed at check-in, a 1.5-hour wait time at most. Next thing ya know, "Three hours later.......". Nice people in the service area. Jiffy'ed up my car beautifully. Reasonable pricing for my tune-up. Will return, but can we focus on the wait time if we have an appt and are actually... waiting? Updates and a quick check in would have been good. I would have left and returned, since I live only 15 minutes away. Had I only been told, within that 3 hour waiting time.

Kind, helpful and Patient and always smiling all the way through the process. Dina and Vic are the best.

Bill and the team at Serrant went above and beyond every other dealership on Long Island gives you the runaround not here they are straightforward and very responsive no games or hidden cost. Couldn’t recommend them more.!!!!!

I have brought my 2025 esclade in 2 times for the mildew smell coming from the AC and have been told both times, there is no issue. The car still smells like mildew coming from the AC unit.

I went to Serrant Cadillac for my annual safety inspection for my 2024 Lyriq andI received courteous and professional attention to all my concerns.

Amazing service, attentive to customer preferences and budget and the entire experience was made to feel simple and without any pressure.

Highly recommend Tom Conran & Sarant Cadillac. Feels like a true mom and pop dealership. Everyone was so nice

Tom C was a pleasure to work with from start to finish! He very knowledgeable of the Cadillac Escalade as well.

Sarant Cadillac gave us the best car-buying experience we've ever had. We visited 3-4 other dealerships before coming here, and now that we've worked with Sarant, we wonit go anywhere else. Our salesman, Tom, was absolutely amazing. From the moment we met him, he made us feel at ease while still staying focused on the main goal - getting us into a great car at a price we could afford. He was helpful, informative, patient, and genuinely cared about making sure we were comfortable with every step of the process. Other members of the team were just as incredible. Karla was awesome, and Vic, the finance manager, went above and beyond. He didn't just show us the payment - he made sure we fully understood the fine print, every detail, and every option. It felt like a "Mom and Pop" shop in the best way possible: warm, personal, and trustworthy, while still delivering everything we were looking for and more. One moment that truly touched us was when we agreed on the sale - Tom gifted my fiancée and me a set of Bibles. It meant more than he knows, and it showed the kind of person he is beyond being a salesman. If you're looking for a great car and an even better experience, there is no place better than Sarant Cadillac, and no one I'd rather buy a car from than Tom and the rest of the staff.

We bought 2 cars from sarant. There was a problem with the check engine light , and they wanted $600 for diagnostic test. This is ridiculous when you buy cars from them