Reviews
Everyone is so polite, efficient and knowledgeable. My work was completed in less time than alloted and the environment was so pleasant.
Everyone is so polite, efficient and knowledgeable. My work was completed in less time than alloted and the environment was so pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our team was polite, efficient, and knowledgeable during your Kia Telluride service. Tanya will be pleased to know we completed everything sooner than expected in a pleasant environment. Thank you for sharing your experience! 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore
Macy was super helpful in getting my issue resolved, a total engine replacement that was completely covered under KIA warranty and they even covered a rental while doing the work.
Macy was super helpful in getting my issue resolved, a total engine replacement that was completely covered under KIA warranty and they even covered a rental while doing the work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team took care of your Optima’s engine replacement under warranty and provided a rental during the repairs. Thank you for entrusting us with your Kia Optima and for the five-star rating. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore
BEWARE: This dealership sold us a Toyota Sienna with $12,000 of undisclosed hail damage and were only willing to communicate with us when we got the Attorney General's office involved. They also never got us the appropriate paperwork to title the vehicle in our name, so now they're selling the vehicle again (for MORE than we paid!), claiming it's a one owner vehicle (because CarFax doesn't know we owned it), and they're still not disclosing the hail damage. Take your money elsewhere.
BEWARE: This dealership sold us a Toyota Sienna with $12,000 of undisclosed hail damage and were only willing to communicate with us when we got the Attorney General's office involved. They also never got us the appropriate paperwork to title the vehicle in our name, so now they're selling the vehicle again (for MORE than we paid!), claiming it's a one owner vehicle (because CarFax doesn't know we owned it), and they're still not disclosing the hail damage. Take your money elsewhere.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Allissa, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Troy Moretz General Manager Shottenkirk Superstore
Like my treatment here since day one of my purchase. Bought a telluride, and experience has been as good or better than any I've had before. The people are excellent, the service is excellent, and the communication is excellent.
Like my treatment here since day one of my purchase. Bought a telluride, and experience has been as good or better than any I've had before. The people are excellent, the service is excellent, and the communication is excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about your Kia Telluride service. Tanya and our team are thrilled to hear that you’ve received excellent care, communication, and support since day one. We look forward to assisting you again. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore
Adam Brown and the entire team at Shottenkirk go the extra mile every time to get us in the perfect vehicle. A fantastic buying experience!
Adam Brown and the entire team at Shottenkirk go the extra mile every time to get us in the perfect vehicle. A fantastic buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience and for highlighting Adam’s efforts. We’re delighted your new Kia Sorento is exactly what you wanted. We look forward to assisting you again on your next visit. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore
This was a 10,000 mi service on my Ford Maverick. Everything went as expected. I'm very satisfied.
This was a 10,000 mi service on my Ford Maverick. Everything went as expected. I'm very satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the opportunity to service your Ford Maverick for its 10,000-mile maintenance. It’s great to hear everything went smoothly and you’re very satisfied. We look forward to keeping your Maverick running at its best. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore
The purchase experience was good. I did not feel undue pressure, and appreciated that. I await assistance on navigating all of the new technological advances.
The purchase experience was good. I did not feel undue pressure, and appreciated that. I await assistance on navigating all of the new technological advances.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear the purchase process felt smooth and pressure-free. We’re eager to help you get comfortable with all the technology in your new Ford. Just let us know when you’d like to explore its features. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore
They fix my brakes on my suv so for They are stopping okay, look like they did a good job.
They fix my brakes on my suv so for They are stopping okay, look like they did a good job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear your Ford EcoSport’s brakes are stopping well after service. Tanya will be happy to know the repairs met your expectations. We look forward to helping with any future needs. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore
I had purchased this 2014 from Shottenkirks used. Had it serviced many times. Today the battery was acting up. A little after 12pm on Saturday and staff got me right in to replace it and had the invoice ready to be paid in under 30 minutes. I now live in Illinois and was worried that the truck wouldn't start if shut off and where would I find anyone to install a new battery. My thanks to all who helped with the process!
I had purchased this 2014 from Shottenkirks used. Had it serviced many times. Today the battery was acting up. A little after 12pm on Saturday and staff got me right in to replace it and had the invoice ready to be paid in under 30 minutes. I now live in Illinois and was worried that the truck wouldn't start if shut off and where would I find anyone to install a new battery. My thanks to all who helped with the process!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team could fit you in on Saturday and have your Chevrolet Silverado 1500’s battery replaced in under 30 minutes. Thank you for continuing to trust us even from Illinois. We look forward to helping you again. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore
This dealership never ceases to amaze me with their customer first approach. The timely communication and willingness to go the extra mile to answer any questions, concerns or problems is fantastic!
This dealership never ceases to amaze me with their customer first approach. The timely communication and willingness to go the extra mile to answer any questions, concerns or problems is fantastic!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled our customer-first approach and clear communication helped answer all your concerns. Ensuring a smooth experience with your new Lincoln matters to us, and we’re happy our team could go the extra mile. Thanks for sharing your feedback! 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore