King O'Rourke Auto Group

Horrible experience with Marisa Swiderski service rep. Went in for an oil change & she did not clearly explain each charge or that the wait with an appointment would be 2 1/2 hours. The supposed discount was changed after the work was complete. She clearly stated 10% off entire bill and changed it to only labor discount. No customer service was even remotely present from her or manager Carmine. I paid the $508. with disgust and absolutely lost any trust in King O’Rourke service

Jim Kelly is an excellent salesman. We went to buy a pre-owned XT5 or XT6 and he was so patient with us and just made the whole experience a Real Pleasure.

I have spent 9000.00 on repairs in the past three years. EVERY time I have service I need to bring it back again for more repairs. There is something not right there. They put on my new tires and I had to go back twice more to get one of them on correctly. I had a mileage service ($1300.00) and less than 300 miles later it had to go back for another $3000.00 worth of repairs. Don’t trust them or bring your car there. All this happened after $4000.00 of work to protect my investment. Rediculous.

Purchased 2024 GMC Acadia, has less then 15,000 miles on it. Breaks are making a squeaking noise. Took it to the dealer for service. Dealer confirmed at least 80% life left on pads. Was told this is common issue with GMC vehicles due to the sub par materials used in manufacturing. Was given 2 options to correct. 1) pay to have new breaks installed and cross my fingers it goes away. or 2) constantly bring vehicle in so have the breaks wiped down. I chose option 2. squeaking temporarily stopped but returned 1 day later. I am very disappointed. This is my first GMC. With all the nuisance issues I have had with this vehicle, I will not be purchasing another GMC vehicle.

price too high for vehicle i was interested in by minimum of 30%,so I passed.

Buying my Buick was a great experience, they give you time to breath while looking around then approach for help and answer questions! Service area is alway great, always work with you to get the appointment you need! Will be leasing my next car from them for sure!!

Great deal. No gimmicks or nonsense. Thanks Sean for making it such a smooth transaction. When it?s time to for another purchase I will certainly be back.

I wouldn't even give them a 1 star. I purchased a brand new Acadia from them. Their Service department is the worst. I've had 2 oil leaks, radio and screen doesn't work goes blank, the control, don't work for radio on steering wheel but they claim they fixed it. The Lane device wasn't working their mechanic said I didn't have that function well how did I know it wasn't working if I never had it I would have never known it was working. I went home and fixed it myself and I'm not even a GM mechanic. Their was a hose not working they kept trying to clean it and a few days later service engine light came on. Finally fixed it but looking at some of my invoices I was told they did one thing and then it says did warranty work so guess they are lying to me or frauding GM. My gas tank never stays closed which can cause condisation and mess up my gas and waiting for another one to be replaced. Last time they replaced the gas tank chipped the paint around my gas tank. The lower body of the car was coming off the first week I had it and was told if can't get it not their problem it's GMs problem. Now the other side is peeling. My Sunroof came off and my husband did was stop in and ask for them to get it closed until my appointment since was going to rain. They told him No. He went to a dealership in Nassau on way to work and they helped him. They taped it with duct tape and told me they can't guarantee it will hold til parts came in. Now my car when I drive it I have water dripping on my feet. So I put a claim into GM they have told me 2x that King O'Rourke said my parts are in. When I called last week Jimmy told me they weren't in and would be a long time before they came in and hung up on me. Today 7/12/24 was the best. Jimmy called me all nasty saying I called him 5x today about my car and he was returning my calls. I never called him. I have my call log and going to get a print out from phone company to prove it. He then proceeded to get nasty because someone else was in the room because I could here them on speaker asking me why I wanted to come back to the dealership if I wrote such a bad review about them on Facebook. That's what the call was about and the fact that GM told me the parts were in and I told them about him telling me not coming in for a long time and hanging up on me. This man called me to harass me and mind you again I did not call him I was at work today and then at Sloan Kettering Memorial for cancer treatment. He kept bringing up the reviews on Facebook. My husband called him since I was upset and the Big ol man wouldn't get on the phone with him. Guess only all big and bad with women. Stay clear of this dealership the salesman are no better Tommy salesman manager said to me when I went in with a 2nd oil leak no big deal. I only had 23,000 miles on the car. If you post a bad review they will block you on Social media.

You have a better chance of getting your car fixed right at the parking lot of the Commack motor inn by a stranger. Brought my car in for 2 recalls and an inspection. This genius mechanic inspected the vehicle after unplugging the battery for the recalls?..so a 2 year old car failed inspection. I understand honest mistakes but this is the 3rd time we brought our car here and were told it had to be brought back because they either forgot to program something or didn?t have the part they scheduled the service for. I am done with this dealership

Went to King Orouke for a inspection for a GMC 2023 Yukon Denali diesel n was informed it would cost $40? it is the first NYS inspection (safety check) all vehicles are $10?People beware!!!! The other issue is when charging at king Orouke they charge 3.2% on top of your bill.. I paid cash .. no cashier and no change The girl in service told me to put change on my account I asked is that with interest and or a service charge ? terrible experience when even service people don?t know NYS inspection charges?they do this every day? Beware of scams and ripoffs?