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Paul Miller Inc DBA Paul Miller Audi

(2,701 reviews)
Visit Paul Miller Inc DBA Paul Miller Audi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:30pm
Tuesday 9:00am–8:00pm 7:30am–7:30pm
Wednesday 9:00am–8:00pm 7:30am–7:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:30pm 8:00am–4:30pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 553-5019 (888) 553-5019
Used (888) 884-5685 (888) 884-5685
Service (888) 481-0625 (888) 481-0625

Reviews

(2,701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Inc DBA Paul Miller Audi from DealerRater.

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A Wonderful Experience

I have been driving an Audi for at least the last 18 years with cars leased through Paul Miller. I have always believed that I have been given all details that I needed to know before I committed to my new Audi lease. Leasing a car from Peter Wendell - my salesman at Paul Miller - has always been a most easy and pleasant experience. I look forward to having a wonderful 3 year experience with my 2016 Audi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Many thanks to Peter Wendell!

Hi, Peter Wendell is an absolute delight to work with. He is not only highly knowledgeable of the Audi brand and it's vehicles (Q5 is what i purchased), but he is a genuinely caring salesman. He guided me and advised me through the entire buying process. On the day I picked up the vehicle, he provided a complete walk-through of my vehicle, with patience and clarity. He even transported contents of my trade-in into my new vehicle - by no means does any car dealership need to do that - Peter did! In summation, I do not view Peter as just my car salesman, but as the 'go-to' person for any questions I may have about my Q5. I would refer my friends and family to Peter anytime! Sona S.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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terrible customer service

Bad experience. Costumer service was non informative and did not answer any of my questions.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Buying a car

Amazing working Peter Windell. He increadably knowledgeable, extremely accomidating and an overall nice man. Everyone at the dealership makes the buying process seamless and stress free. I would recommend this dealership and Peter 1,000%!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service

I brought my car in for a routine service while also noting what appeared to be a slow leak in one of my tires. Upon inspection, Lou noted that there was actually a bubble on the tire along the inside rim - which would not have been visible to me. When informed that I had tire insurance through Paul Miller, Lou's response was "Okay. I'll take care of everything." And he did. Overall service - including providing me with a loaner car - was very smooth and professional. This has been a consistent theme over my 12 year relationship with Paul Miller Audi and that - along with the great personal service provided by your sales associate, John VanOst, will keep me coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Smooth & easy lease

Dean was the only salesperson who followed up with me as I researched lease options for the A3. We negotiated everything over the phone and the time in the dealership was spent going over the features of the vehicle. Michael in the finance dept was straightforward and made that aspect of the lease very easy. Dean folIowed up with me after I picked up the A3 to make me aware of his availability should I have any questions. I would definitely recommend anyone in the market for an Audi to visit Paul Miller and see Dean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service!

Very easy to make an appointment for service! I received an Email confirmation of the appointment and the team was ready the moment I arrived. I purchased weather matts and they installed them for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friday, February 26, 2016

The staff at Paul Miller very courteous. They keep you updated on what's happening with your vehicle. Two things I must comment on: l. Telling me that a fuel tank needs replacing because of the gas used is not something I accept. The car is new and not even a year old. The gas I use is premium. 2. I find it very tacky for a high end dealership to give loaner vehicles with your name and numbers in big letters written all over the back of the vehicle. I have had loaner vehicles from other dealerships and never had that issue. Its just as I said before, tacky.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent

The customer care at Paul Miller is always top notch. I recommend this dealer to purchase, lease and service your vehicle. The entire staff is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Repairs

Lou is the best I really appreciate how he looks after my vehicles. I want to buy my next vehicle from him and NOT a salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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