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Paul Miller Inc DBA Paul Miller Audi

(2,701 reviews)
Visit Paul Miller Inc DBA Paul Miller Audi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:30pm
Tuesday 9:00am–8:00pm 7:30am–7:30pm
Wednesday 9:00am–8:00pm 7:30am–7:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:30pm 8:00am–4:30pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 553-5019 (888) 553-5019
Used (888) 884-5685 (888) 884-5685
Service (888) 481-0625 (888) 481-0625

Reviews

(2,701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Inc DBA Paul Miller Audi from DealerRater.

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Pleasant Experience

I took my car in for service due to a problem I was having with my remote key. I did not have an appointment but the service department, even though they were extremely business, agreed to service the car. I received excellent customer service from Ysrael who was very professional and polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent.

Very, very good. From setting up the appointment to picking up the Car, including the loaner, the service was impeccable. I highly recommend Paul Miller Audi. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Great customer service

I was looking at few dealers and and Pam and anothony made the experience easy and enjoyable I love my new Audi and I call Pam every time I have a question about the car and she always answers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Richard Hoffman

excellent service experience, car returned when promised. clean and inviting service area!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Car Alarm Issue

I initially brought my car in for an oil change and explained that I was also having issue with the car alarm. After 20 minutes or so, Natasha Mapp, my service point person informed that they were keeping the car because the car alarm would not shut off. They gave me a loaner car right away, and that was very helpful. Natasha communicated with me each day to explain what was going on and that they finally detected the issue. I was very impressed with her communication and the diligence of the service department to troubleshoot the problem. I had previously brought the car into another location and they claimed to have fixed the problem. When I called them back to let them know that I was having the same issue, they were less than helpful. I appreciate all aspects of how the staff at Paul Miller Audi handled my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Audi A4

Went in looking for a used car with a specific relatively low budget. I got something way above what I was expecting. The car was in prestige condition with no problems besides a rip in the back seat which Paul Miller Audi reupholstered for me with no cost to me. Dean was great with customer service, showed me every detail to taking care of the car and explained every button to me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Recall and oil change

Employees are very friendly, clearly explained what was being done and it was done in the time they told me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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excellent customer service.

This is my third Audi with Paul Miller. Peter Wendell has been my sales person for all my vehicles and has followed with my yearly service. He makes this the easiest thing possible. He does not miss any item I mentioned. My car is picked up and delivered, usually the same day. The service staff is easy to reach and knowledgable about my car. I have and will continue to recommend this dealer and my salesman. what a pleasure to find competent people to deal with. Thank you all!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

25,000 mile maintenance

I was in and out in an hour and a half, which is acceptable. Lou was very friendly, and kept me apprised of progress. Also, got to visit with John Van Ost, who sold me my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Audi Q5

Service was satisfying! Customer service was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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