Maserati of Bergen County

I first came here a while back with my mom in law to help her buy a car. I was so impressed by their customer service, and how affordable the cars were, that I knew exactly where to go when I was ready to buy my own. I picked up a cool vehicle, and it runs like a dream! Amazing condition inside and out.

I bought a nice car from here and had a fantastic experience. The employees made me feel like a high priority from the moment I walked in. They understood my situation and knew I needed a vehicle ASAP, and worked hard to make it happen smoothly. Thank you so much!!

Loved my experience! Adolfo was the one who helped me out, and he was honestly amazing. He totally respected the budget I had and didn't try to push me over it. I would definitely buy from here again!

I received at least 8-10 emails from Kyle at the dealership. We finally agreed on a time and day. I received several more confirming the appointment from a couple of different employees at Maserati. When I came to my appointment at the designated time I was told Kyle didn’t work there anymore. They had no record of my appointment. I told them about the 20 or so emails about this appointment. They asked to see my phone and took it away to show only god knows who. They claimed some were generated by AI. Now I’m really sick of them wasting my time. Another delay. Finally someone comes out to say the car was sold long ago. Since then I have received several emails from the general manager saying things like “It was a pleasure serving you”. One of the worst dealership experiences I can remember. And they wonder why people hate car dealers.

I was really impressed with our Salesman Tim. He greeted us, and then told us he was happy we came in! You never hear that in a business these days. No pressure, no b.s. Bought that day, had car ready to go by the time we got back from lunch. A little slow to get to finance office but great after we got in.

I owe this amazing experience all to Eddie! It was my first time buying a car, so I was pretty nervous, but he walked me through every single step and made it so easy to understand. I’m so happy with my new car!

Where do I begin......I bought a 2022 BMW X6 May 10, 2025 and I immediately started having problems with the car. The week after purchase, I kept having a low pressure on one of the tires, then finally flat. I took it to a tire service shop. They couldn't find a hole but finally figured out the tire stem was loosened. The tech asked me how old the car was and proceeded to explain to me that ALL four tires were older than the car!! Before purchase we inspected the tires and they all matched. But somewhere between leaving the dealership after "detailing" and driving home, I somehow have 4 different tires, all older than the vehicle itself. The week after that, the check engine light came on, someone put the wrong screw in puncturing the water pump, got it replaced. Didn't even know prior service was completed on the water pump. Tags/registration didn't arrive for 3 months because they sent paperwork in so late. Now vehicle in for mechanical issues and the service warranty contract isn't valid because they didn't send that either. They sent me a fraudulent contract with no signature and wrong terms trying to convince me its mine. My signed service contract is for 48 months, they sent me a blank one with terms of 36 months. Luckily, I have the original signed contracts. But the warranty companies have no paperwork or account for me. Can't get the general manager Robert to call me back. When I call he has the secretaries say he is at lunch (at 4pm) or busy or out doing something else. Finally get a text back from a app message service from this so called general manager, saying one digit was off on the contracts and it will take him until Thursday to fix (today is Tuesday). My car has been at the dealership for a week without repair and additionally needing 4 new tires due to shady business practices of this establishment.

Where do I begin......I bought a 2022 BMW X6 May 10, 2025 and I immediately started having problems with the car. The week after purchase, I kept having a low pressure on one of the tires, then finally flat. I took it to a tire service shop. They couldn't find a hole but finally figured out the tire stem was loosened. The tech asked me how old the car was and proceeded to explain to me that ALL four tires were older than the car!! Before purchase we inspected the tires and they all matched. But some where between leaving the dealership after "detailing" and driving home, I somehow have 4 different tires, all older than the vehicle itself. The week after that, the check engine light came on, someone put the wrong screw in puncturing the water pump, got it replaced. Didn't even know prior service was completed on the water pump. Tags/registration didn't arrive for 3 months because they sent paperwork in so late. Now vehicle in for mechanical issues and the service warranty contract isn't valid because they didn't send that either. They sent me a fraudulent contract with no signature and wrong terms trying to convince me its mine. My signed service contract is for 48 months, they sent me a blank one with terms of 36 months. Luckily, i have the original signed contracts. But the warranty companies have no paperwork or account for me. Can't get the general manager Robert to call me back. When I call he has the secretaries say he is at lunch (at 4pm) or busy or out doing something else. Finally get a text back from a app message service from this so called general manager, saying one digit was off on the contracts and it will take him until Thursday to fix (today is Tuesday). My car has been at the dealership for a week without repair and additionally needing 4 new tires due to shady business practices of this establishment.

Beware of this 'dealership' because I'm not convinced that this nightmare of a place is actually a normal auto dealership. The shiny showroom is left over from a parent company that offloaded this mess years ago. The current regime fills the showroom with a variety of high end shiny luxury cars, all picked up at auction. Where the process falls apart is the company's policy of 'internet pricing xx", bogus reconditioning fees over $3000, demands for financing only through them, aggressive personalities in the finance department, a phone system that makes it impossible to actually reach anyone, and when buying a used car from them, providing temporary plates that expire before they get around to processing the registration. You're stuck with a used car that wasn't serviced and months of ignored calls.

From start to finish, my situation was a complicated one. These folks aren’t just selling cars, they’re trying to help you make your goals attainable so you can make your dreams come true. The customer service is first class here.