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Gustafson Ford, LLC

(188 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:00am–5:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–12:00pm 7:00am–12:00pm
Sunday Closed Closed
New (888) 589-7184 (888) 589-7184
Used (855) 838-6643 (855) 838-6643
Service (309) 761-4959 (309) 761-4959

Reviews

(188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gustafson Ford, LLC from DealerRater.

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They got my car repaired from a recall.

They got my car repaired from a recall. I was very pleased with the loner car the gave me. Those guys always been really good to me. I recommend them to everybody.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The staff was nice and easy to work with.

The staff was nice and easy to work with. I was so happy to find the used car I was looking for locally at a fair price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Carol, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Our Salesman, Chuck Forsyth, got the truck we wanted even

Our Salesman, Chuck Forsyth, got the truck we wanted even though it was not on their lot. He handled the whole process from start to finish and even stood out in the rain to install our phones and explain a few things. I highly recommend Chuck to anyone!!!...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Onie, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Great dealer.

Great dealer. Have all my service done by them. Have bought my vehicles from them and like the people that I deal with. Will keep doing business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Donna, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!

Purchased two trucks from them.

Purchased two trucks from them. Chuck, the salesman, was friendly, no pressure. The deals for purchase and trade-in were very straightforward and fair. Good dealer to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Rex, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I receive excellent care for my car.

I receive excellent care for my car. The service staff keep my car in great running order. I have complete confidence that my repairs and service will be done in a professional manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Nancy, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

They found the flex pipe split in half.

They found the flex pipe split in half. Only being held together by the shield . They order the part. There very friendly and nice. They always take care of my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Kathleen, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I had my car serviced and the tires rotated within an

I had my car serviced and the tires rotated within an hour. And, they were busy! Sean is always friendly and explains what is going on with my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Marian, thank you for leaving such a great review and high star rating. Safe travels!

We had an Awesome experience in purchasing our SUV.

We had an Awesome experience in purchasing our SUV. We would highly recommend buying from this Dealership. Everyone was very professional, friendly, and a pleasure to work with especially Chuck Forsythe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

When I arrived at the dealership they started changing

When I arrived at the dealership they started changing the oil and doing the service upon arriving. They also cleaned the windows and the outside of the vehicle when the service was complete. It looked as clean as the day I purchased it!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Samuel, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!