Baxter Ford Omaha

Only reason I’m giving a star is because of Preston. I bought a certified vehicle from them June 22 since day 3 of having the car it has been a nightmare. Took my vehicle to be inspected by a master mechanic at star class and it came back with over 8k worth of issues. Took it back to Baxter ( big mistake ) as I was unaware I could have an out of network mechanic work on the car with a 100$ deductible. Baxter had my car for a month fixed some of the major issues but not all bc their mechanic “did not see” any issues with some of the repairs in the list I brought in. Got my car back still was hearing the noises I had originally got it inspected for, Baxter couldn’t fit me in so they sent me to Mercedes. Mercedes had my vehicle for 3weeks with no diagnosis, now the warranty is passed the 3 month time although I’ve only had my vehicle in my possession for maybe a month and a half. I’m still hearing the noises still having issues I’ve reached out to Chase at Mercedes, Cole at Mercedes and Preston at Baxter and I’ve heard nothing. I’m going to keep fighting this as I feel like I have been scammed, taken advantage of and lied to. I don’t know if it’s bc I’m a woman or what but the car should have never been a certified vehicle with the extensive amount of issues it’s had. I will say during the month Baxter had it Preston was great, he did what he could. Big Jim who sold me the car was very attentive until I signed my papers and the car was sold. It’s very unfortunate and I will be telling my story on all social media platforms bc as a single mom in this economy it’s already hard enough!

I have been searching for a truck for quite some time now. I noticed that Baxter Ford had the exact model that I was searching for. When I got there I was greeted by Jodee, who had all the info I could possibly need on the truck. Any question, she had an answer. She didn’t pressure me into anything either. I appreciate her honesty, and working with me to get the best deal. Thank you Jodee! And another shoutout to Mike who worked hard to get my trade-in taken care of. I’ve been to many dealerships in my life, and this was the best experience so far. Thank you!

Good experience, very personable staff willing to work with you to try and make a deal.

Jim Daubendiek was fantastic! He worked hard to find me the right truck! I love the truck I bought. He went the extra mile for me and my family. I would recommend Jim and Baxter Auto to anyone!

Isaac & Elijah were great. Nice job on the car and service. Great looking Ford Bronco.

Eric worked with me and by golly was it a success. Everything was super smooth and quick. I never felt any pressure and we found the perfect car and deal thanks to his knowledge and experience. Will return to by more vehicles from this man in the future.

Great working with Jodee. Loved the one contact experience. She was prompt and gave us the attention I would expect

Enjoyable and didn’t feel pressured to purchase a vehicle without all questions being answered.

PR department for a customer problem sucks. Say they'll call, they don't call.

Jackson and Eric were a pleasure to work with. We worked with Jackson at first. He was very good at explaining all the cars features, and we didn’t feel pressured to buy the car. Eric helped us the next day when Jackson was gone and took right over where Jackson left off. The car was to be detailed before pick up, I hate to complain but the detailing job was terrible. Water spots all over, dirty door jams, a scuff on mirror that Eric tried to fix before we left with the car. Overall our car buying experience was a good one.