Skip to main content

Brewster Ford

(213 reviews)

Inventory

See all 20 vehicles from this dealership.

Reviews

(213 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brewster Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

I was searching for a particular Bronco, drove several, and then drove an Explorer which I ended up with. Great salesperson. Love the ride.

I was searching for a particular Bronco, drove several, and then drove an Explorer which I ended up with. Great salesperson. Love the ride.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Finding the right vehicle is what the process is all about, and it’s great to hear that everything came together with the Explorer. Our team works hard to make sure every option is explored so the final choice truly fits. We appreciate you taking the time to share your experience and are glad to hear you’re loving the ride.

Show full review

So grateful to Michael Rose and the Brewster Ford team for all their help with purchasing my new truck. Brewster Ford wants to get you in the vehicle you want at the price you want and that is just what they did for me. Just an absolute crew of no-nonsense professionals who are going to take care of you in the best way possible. Thanks Brewster Ford!!!

So grateful to Michael Rose and the Brewster Ford team for all their help with purchasing my new truck. Brewster Ford wants to get you in the vehicle you want at the price you want and that is just what they did for me. Just an absolute crew of no-nonsense professionals who are going to take care of you in the best way possible. Thanks Brewster Ford!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Helping people find the right vehicle at the right value is exactly what our team works hard to do every day. It’s great to hear that Michael Rose and the Brewster Ford team made the process straightforward and enjoyable while getting you into the truck you wanted. Feedback like this truly means a lot to us—thank you for taking the time to share it and for recognizing the team’s efforts.

Show full review

Highly recommend Brewster Ford and Michael Rose our salesman. We recently purchased a new Outer Banks Bronco and our experience was outstanding. From the moment we walked in Michael was patient and best of all not pushy. The day we picked up our new car finance department was friendly and knowledgeable. Brewster Ford Rocks!!

Highly recommend Brewster Ford and Michael Rose our salesman. We recently purchased a new Outer Banks Bronco and our experience was outstanding. From the moment we walked in Michael was patient and best of all not pushy. The day we picked up our new car finance department was friendly and knowledgeable. Brewster Ford Rocks!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hearing that your experience stood out from start to finish truly means a great deal to all of us at Brewster Ford. Congratulations on the new Outer Banks Bronco—that’s an incredible vehicle. Michael takes pride in being patient and informative without pressure, and it’s great to know that approach made a difference. I’m also glad our finance team helped make delivery day smooth and enjoyable. Thank you for the strong recommendation and for sharing your experience. We look forward to being here for you for many miles ahead.

Show full review

If one star is an “FFF” they earned it. I took my car in for a simple seatbelt recall and it took them two weeks to get it fixed. Then they told me my lift gate lock did not work and they wanted $500. To fix it. I said there was no problem with the lift gate when I dropped it off. The service manager said that’s not their problem and I said they caused it she then began screaming at me. Brewster ford is a bunch of scammers. They get you in for a recall and brake something else to get money from you. Scam, scam, scam. Do yourself a great favor and stay away from Brewster Ford

If one star is an “FFF” they earned it. I took my car in for a simple seatbelt recall and it took them two weeks to get it fixed. Then they told me my lift gate lock did not work and they wanted $500. To fix it. I said there was no problem with the lift gate when I dropped it off. The service manager said that’s not their problem and I said they caused it she then began screaming at me. Brewster ford is a bunch of scammers. They get you in for a recall and brake something else to get money from you. Scam, scam, scam. Do yourself a great favor and stay away from Brewster Ford

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

This is certainly not the experience we aim to provide, and concerns like this are taken very seriously. Recalls should be handled efficiently and professionally, and any additional findings should always be communicated clearly, respectfully, and without pressure. If there was a breakdown in communication or an interaction that felt dismissive or heated, that is not acceptable and does not reflect our standards. Feedback like this is important because it helps identify where expectations were not met and where we need to do better. We stand by transparent service practices and never want anyone to feel uncomfortable or mistrustful when working with our team. We appreciate you taking the time to share these concerns, and this will be reviewed internally so we can address the situation and improve moving forward.

Show full review

I had a really great experience working with Michael Rose when I bought my 2021 Mach-E. He was super communicative, answered all my calls, replied fast to texts, and even got back to me on his days off. At first I honestly just came in to test drive a Mach-E and wasn’t planning on buying anything, but Michael was very honest and trustworthy and ended up helping me find a Mach-E that fit exactly what I needed and stayed within my budget. He never pressured me at all. The paperwork process was really smooth and easy. What I liked most was how Michael treated me like a friend during the whole process. He’s really funny, easy to talk to, and it never felt awkward or salesy. He even came in on his day off just to get the deal done a day earlier than scheduled because of snow, which I really appreciated. Even after I bought the car, he kept checking in to see how everything was going. When my tire pressure was a little off because of the cold, he helped get it taken care of super fast and was very flexible. This isn’t one of those dealerships where you never hear from the salesperson again. It was a pleasure doing business here and I honestly don’t see myself using another salesman in New York. I recommend Michael to everyone.

I had a really great experience working with Michael Rose when I bought my 2021 Mach-E. He was super communicative, answered all my calls, replied fast to texts, and even got back to me on his days off. At first I honestly just came in to test drive a Mach-E and wasn’t planning on buying anything, but Michael was very honest and trustworthy and ended up helping me find a Mach-E that fit exactly what I needed and stayed within my budget. He never pressured me at all. The paperwork process was really smooth and easy. What I liked most was how Michael treated me like a friend during the whole process. He’s really funny, easy to talk to, and it never felt awkward or salesy. He even came in on his day off just to get the deal done a day earlier than scheduled because of snow, which I really appreciated. Even after I bought the car, he kept checking in to see how everything was going. When my tire pressure was a little off because of the cold, he helped get it taken care of super fast and was very flexible. This isn’t one of those dealerships where you never hear from the salesperson again. It was a pleasure doing business here and I honestly don’t see myself using another salesman in New York. I recommend Michael to everyone.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hearing how Michael went above and beyond to make the entire experience seamless, friendly, and pressure-free is exactly what we strive for at Brewster Ford! Our team is dedicated to making every interaction smooth and enjoyable, from test drive to delivery—and beyond. It’s great to know that Michael’s attention and follow-up made such a positive impact.

Show full review

I purchased my new to me 2018 Sierra 1500 Denali from Mike Rose and the team at Brewster Ford today 12/13. While hesitant to purchase a vehicle from a dealership over 100 miles from home, Mike made me feel comfortable and was willing to work to make the whole transaction as smooth as possible. Would definitely do business with them all again.

I purchased my new to me 2018 Sierra 1500 Denali from Mike Rose and the team at Brewster Ford today 12/13. While hesitant to purchase a vehicle from a dealership over 100 miles from home, Mike made me feel comfortable and was willing to work to make the whole transaction as smooth as possible. Would definitely do business with them all again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Knowing that our team could make a long-distance purchase feel seamless and stress-free is exactly what we strive for! Mike and the Brewster Ford team take pride in making every step of the process smooth and enjoyable.

Show full review

Excellent! Just picked up a car from Brewster Ford. I absolutely love the car! Both Brian from finance and Mike Rose from sales were both wonderful. Mike was very helpful with pretty much everything. He worked with me and got everything I wanted. I will defiantly be going back to Mike when I need another car.

Excellent! Just picked up a car from Brewster Ford. I absolutely love the car! Both Brian from finance and Mike Rose from sales were both wonderful. Mike was very helpful with pretty much everything. He worked with me and got everything I wanted. I will defiantly be going back to Mike when I need another car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

It’s wonderful to hear that your experience with our team left such a great impression. Mike and Brian take pride in making the buying process smooth and enjoyable, and it’s great to know their efforts made a difference. We truly appreciate your feedback and look forward to welcoming you back again in the future!

Show full review

Bought my Bronco Raptor from Brewster Ford (and I live in Mass) and Michael Rose, the sales manager, made the whole experience a real delight! From straightforward, honest pricing, to answering all my questions promptly at any time of the day, keeping me updated, and accommodating all my add-on requests, I can't recommend Michael and this dealership enough. He's honest, friendly, and attentive - a real gentleman. I should also mention Brian in financing who got me a fantastic loan deal, Bonnie who processed the registration paperwork and delivered my car in Mass, and finally Robert (supervisor/manager) who was also extremely friendly and helpful and started the whole process on a great footing. I only wish they were closer to where I live so I could do all my maintenance, repair, etc. work with them.

Bought my Bronco Raptor from Brewster Ford (and I live in Mass) and Michael Rose, the sales manager, made the whole experience a real delight! From straightforward, honest pricing, to answering all my questions promptly at any time of the day, keeping me updated, and accommodating all my add-on requests, I can't recommend Michael and this dealership enough. He's honest, friendly, and attentive - a real gentleman. I should also mention Brian in financing who got me a fantastic loan deal, Bonnie who processed the registration paperwork and delivered my car in Mass, and finally Robert (supervisor/manager) who was also extremely friendly and helpful and started the whole process on a great footing. I only wish they were closer to where I live so I could do all my maintenance, repair, etc. work with them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Stories like this highlight exactly what we aim to deliver—straightforward communication, attentive service, and a truly enjoyable car-buying experience. It’s wonderful to see Michael, Brian, Bonnie, and Robert each recognized for the role they played in making everything come together seamlessly. Feedback like this reinforces our team’s commitment to going above and beyond, no matter the distance.

Show full review

I just bought a new Bronco Raptor from Brewster Ford and it was a 5 start experience, my sales manager Michael Rose did all the process nice and smooth, I will definitely go back in the near future for another cars.

I just bought a new Bronco Raptor from Brewster Ford and it was a 5 start experience, my sales manager Michael Rose did all the process nice and smooth, I will definitely go back in the near future for another cars.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

It’s wonderful to hear how seamless your experience was and how well Michael supported you throughout the process. The Bronco Raptor is an exciting choice, and knowing that everything was handled smoothly from start to finish is exactly what we aim for. Feedback like this reinforces the standard we strive to uphold every day.

Show full review

Brewster Ford made buying my new explorer enjoyable! They are patient, professional and experts in their field. They were also available to answer my questions and made my car buying experience stress-free! I look forward to servicing my vehicle there in the years to come! Special shout out to Hazel and Rob for their assistance- they’re awesome!

Brewster Ford made buying my new explorer enjoyable! They are patient, professional and experts in their field. They were also available to answer my questions and made my car buying experience stress-free! I look forward to servicing my vehicle there in the years to come! Special shout out to Hazel and Rob for their assistance- they’re awesome!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hearing that the experience felt smooth, professional, and stress-free reflects exactly what our team strives for every day. Hazel and Rob are dedicated to delivering service that goes the extra mile, and it’s great to see that effort shine through. Looking forward to continuing to support your driving needs for years to come.

Show full review
See all 213 reviews