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Ken Ganley Ford Parma

(5,170 reviews)
Visit Ken Ganley Ford Parma
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2026 consumer dealer award
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2026 consumer dealer award 2025 consumer dealer award

Reviews

(5,170 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Ford Parma from DealerRater.

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I appreciate how quickly they are able to work me in when

I appreciate how quickly they are able to work me in when I have an emergency. The workers are always very nice and willing to explain things to me when I ask them.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Exelent service.

Exelent service. People here go above and beyond to make customers experience more enjoyable and worry free. Allan was very fun talking to while I was waiting for my car to be washed and delivered up front for me to pick up.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have never experienced a family like environment the

I have never experienced a family like environment the way Mark and the car lot treated me. One of a kind. I feel great for getting a new car, but also by how I have been treated. Love these guys..

Rating breakdown (out of 5):
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Buying process
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5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It’s fantastic to hear that Mark and our team made you feel right at home while you picked up your used Ford Escape. We’re delighted that the care and atmosphere stood out as truly one of a kind. Enjoy your Escape and thank you for sharing your experience!

Mark Rezzano was amazing.

Mark Rezzano was amazing. He made the purchase fast and easy. The crew here at Ken Ganley are truly impressive!

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback. We’re thrilled Mark made your used Ford Edge purchase fast and easy and that our team impressed you. We look forward to assisting you again.

Kristy was great.

Kristy was great. She walked me through all the Escapes until we found the perfect one. She helped me with my insurance which was a nightmare but she was patient and very courteous with them. I definitely had an excellent experience with her and would definitely recommend to my friends family and neighbors.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Kristy. We’re happy she could help you find the ideal Ford Escape and make the insurance process smoother. We appreciate your recommendation and hope you enjoy every drive in your new Escape.

The guys there are good got me in with no appointment got

The guys there are good got me in with no appointment got me out quick so I can get back to work no complaints

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing our team’s ability to fit you in without an appointment and turn your Ford F-150 around quickly. We’re glad you got back to work without delay. Please let us know whenever you need us again.

I had my car in for recalls and was very happy with

I had my car in for recalls and was very happy with everything. Service was Perfect from everyone

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us with your Ford Fusion recall. We’re glad to hear our service team provided everything you needed. We appreciate your feedback and hope to help again soon.

Amber Dickens was extremely kind and helpful to work

Amber Dickens was extremely kind and helpful to work with. I walked in with the hopes of leaving with a Bronco but didn’t know how attainable it would be, and it all worked out.

Rating breakdown (out of 5):
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Buying process
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5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled that Amber’s kindness and help made it possible for you to secure the Ford Bronco you wanted. Congratulations on your new Bronco and enjoy every drive.

They explained everything in detail.

They explained everything in detail. Called me a Uber and picked me up at home.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate the five-star review. We’re glad our team walked you through every detail of your Ford Escape service and arranged the Uber pickup at your home. Thank you for trusting us with your vehicle.

Everything was completed to my satisfaction.

Everything was completed to my satisfaction. My car was even washed, which was an added extra.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you letting us know that your Ford service went smoothly and that the extra wash was a welcome bonus. Allan and our service staff are pleased everything met your expectations. We look forward to assisting you again.