Reviews
I had a problem with my vehicle and they were able to
I had a problem with my vehicle and they were able to correct the situation in a timely manner. The customer service during that time was exceptional from Dean the GM and Adam my sales consultant.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you for the review!
Autonation.
Autonation. FRANKY and DENISE were laser focused on serving the costumer. NICE PEOPLE, NICE CAR.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very fast response on getting the information needed.
Very fast response on getting the information needed. Awesome 👏 team ! Definitely recommend this company.Sales manager is quick to reply also.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave a review for us at AutoNation Ford Westlake. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
They go the extra for the customer.
They go the extra for the customer. They worked hard to get me financed at a price that worked for me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Love my Edge!
AutoNation Westlake did everything possible to get me into a new Ford Edge which I absolutely love!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Melissa, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
If you plan to purchase a vehicle from Autonation
If you plan to purchase a vehicle from Autonation Westlake, OH, just know that they are NOT operating in the 21st century! Unbelievable with the process on trying to secure and purchase a vehicle from their inventory, even after I had told the sales person multiple times that I want to secure it all I kept getting was the run around. Then 2 days later I find out it was sold to another buyer without any correspondence with myself about this until I finally called to speak to another salesperson, did I get that information. I have purchased over 60 vehicles over the years and never had such a terrible experience as this, period!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi John, we are deeply disappointed by your experience at AutoNation Ford Westlake. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (440) 296-3019 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
AutoNation Westlake provided phenominal service to me.
AutoNation Westlake provided phenominal service to me. From Will as my sales person to the Finance Team and the General Manager, I was treated fairly and professionally.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I would like to thank everyone at AutoNation Westlake for
I would like to thank everyone at AutoNation Westlake for making the purchase of my vehicle an easy process. Special thanks to Mr. William Ahonen who has been of great help. Great listener, he was able to address my requirements, and find for me a car that will fit them. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ovidiu, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer service after the sale is horrible and non
Customer service after the sale is horrible and non existent. Salesperson does not respond to emails. Bodyshop is no better. Promised me a loaner while vehicle was being worked on. I ended up sitting in waiting room because no loaner available. I should have refused picking up vehicle at time of sale until "to do" list was completed. I trusted that they would complete after the sale. I was wrong. I had to exert too much energy to get items taken care of with no support from sales person. Very disappointed and I will be sure to inform Ford of that.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (440) 296-3019 at your earliest convenience to discuss how we can turn this experience into a positive one.
They were very accommodating and helped me find the
They were very accommodating and helped me find the vehicle I wanted at a reasonable price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Bronco, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!