Reviews
Your goal is to make your customers have a pleasant and
Your goal is to make your customers have a pleasant and enjoyable experience with the company. The assistance, advice, and support with this Ford site is very poor. The schedulers need to be better informed with the prices of the services offered. Best regards
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at AutoNation Ford Westlake. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (440) 296-3019 -- we hope to hear from you soon.
The staff at AutoNation Ford in Westlake are extremely
The staff at AutoNation Ford in Westlake are extremely knowledgeable, friendly, and accommodating. I am very pleased with my vehicle purchases
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
The service department is very good - I have dealt with
The service department is very good - I have dealt with Danielle on my last three visits - she explains things well & does the work I want done - Thank You
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very professional, very polite, and very knowledgeable on
Very professional, very polite, and very knowledgeable on their products. Always willing to go above and beyond to make it work for you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The very knowledgeable people at this dealership are
The very knowledgeable people at this dealership are keeping me on top of my maintenance and saving me money by letting me know ahead of time what to watch and take care of. That's why my 2003 ford is still running fine! Thank you, Ashely and the service team. M.M
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Worst service ever.
Worst service ever. After an oil change and tire rotation. Never adjusted air pressures in tires, so TPMS warning light came on. Never reset oil life indicator on dash for computer. So then I checked oil filter and it had oil running down the sides, hand tightened 2” it turned. With the requested software update for my trailer lights, they never even checked. I’ve had to schedule an appointment at another dealership. And it’s been 5 days and not even a call to apologize or anything. Sad the lack of quality Autonation Westlake service is.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.
Great service, staff, and are treated like family from
Great service, staff, and are treated like family from the minute you walk in the door!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
They were amazing!
They were amazing! They dropped me off and picked me up from work, went above and beyond! Extremely friendly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Dave is great to work with.
Dave is great to work with. Auto Nation have a very smooth operation. Everyone were super to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. If you ever need help, just give us a call. Happy motoring!
Good place to get a vehicle
Vlad was very nice to work with while helping my 18 year old purchase his first car. He explained everything so we could understand. My son got a good deal, all while starting to build his credit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!