Reviews
😡😡😡😡😡
No on Friday September 30 I never experienced the worse service after being a customer for almost 5 yrs I would never take my car 🚙 in to be serviced at Autonation west lake
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Debra, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3019 to discuss what we can do to help.
Friendly, informative, helpful, provided excellent and
Friendly, informative, helpful, provided excellent and thorough understanding of all accessories that the vehicle we purchased was equipped with. All the employees were extremely helpful and courteous. Very pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Thank you for my new Ford Bronco.
Thank you for my new Ford Bronco. It is a pleasure to drive. Great Dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Damon, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Great great great great great great great great great
Great great great great great great great great great great great great great great great
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Omer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We are in tough times now.
We are in tough times now. I spent money on a diagnostic test to find out what my fan from my air conditioning is normal. In the heat, it felt not cold as it should. Could not get an appointment until end of September. Apparently the reduction of air in the middle of the fan range is normal and freon is fine. However the testing of inside the car not the same as a hot day. In the old days I would know this up front and not charged a diagnostic test. Especially when they drove two vehicles to find it is how the car runs. I miss Brenda. I just realized nobody mentioned the recall. At time of appointments setting they didn't have the part. Ashley is so nice but overworked. Never said anything about doing it while there. Now I will never get tte part to go there again! Did I say I miss Brenda? No offense but she missed nothing. After the purchase I never hear back from sales when I have a problem. So disappointed. Been there since 2006.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Drive safe, and we'll see you on the road.
Ashley was extremely helpful and they were able to get my
Ashley was extremely helpful and they were able to get my car serviced and back to me by the time I needed to pick up. I appreciate all of the ways they have to communicate now including texts. I was able to use their service department more when they had evening hours because I don't live or work in Westlake so arranging alternate transportation/getting there by 6pm becomes a concern. I always have a good experience when I am able to schedule with AutoNation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great prompt and courteous service.
Great prompt and courteous service. Ashley went above to assist me with garage remote and questions on nav system. Her team sent me videos on how to accomplish the tasks. Thank you CCS
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service was quick and was out in no time.
Great service was quick and was out in no time. Service. Sales staff were very friendly and prompt when I arrived.. the lines to get in were very FAST .I will be back . Thank you for GREAT SERVICE.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
My service advisor was very knowledgeable and friendly.
My service advisor was very knowledgeable and friendly. Everyone answered my questions and I had a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great experience as I was well treated and I was in and
Great experience as I was well treated and I was in and out in record time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jcaseyliber, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!